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# 207749 12-Jan-2017 10:20
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We have lost more than 50% of our VDSL speed in the last few days.

 

I rang VF and had a long chat with a lady who sounded like she was either in the Philippines or India and we went through the usual suspects to no avail.

 

In the end she remoted my iMac and did some tests (below) and sent them to a higher power.

 

My wife is working from home until her quake damaged office is available again and this morning she is doing Skype type calls - Speedtest is returning 2.5Mbps...!

 

No doubt I will hear something from VF eventually but wondered if anyone here had any ideas?

 

 

 

This is the test data :

 

 

 

line test
lqd.parameter.actual.bitrate 440 33264
lqd.parameter.attainable.bitrate 632 36480

 

speediest result : 3.41 ping 35 upload : 0.38

 

 

 

ing has started…

 

PING trademe.co.nz (202.162.73.2): 56 data bytes
64 bytes from 202.162.73.2: icmp_seq=0 ttl=250 time=45.695 ms
64 bytes from 202.162.73.2: icmp_seq=1 ttl=250 time=36.855 ms
64 bytes from 202.162.73.2: icmp_seq=2 ttl=250 time=38.027 ms
64 bytes from 202.162.73.2: icmp_seq=3 ttl=250 time=36.422 ms
64 bytes from 202.162.73.2: icmp_seq=4 ttl=250 time=48.344 ms
64 bytes from 202.162.73.2: icmp_seq=5 ttl=250 time=38.000 ms
64 bytes from 202.162.73.2: icmp_seq=6 ttl=250 time=36.633 ms
64 bytes from 202.162.73.2: icmp_seq=7 ttl=250 time=37.323 ms
64 bytes from 202.162.73.2: icmp_seq=8 ttl=250 time=37.570 ms
64 bytes from 202.162.73.2: icmp_seq=9 ttl=250 time=37.330 ms

 

--- trademe.co.nz ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 36.422/39.220/48.344/3.976 ms

 

Ping has started…

 

PING bbc.com (212.58.246.79): 56 data bytes
64 bytes from 212.58.246.79: icmp_seq=0 ttl=52 time=296.190 ms
64 bytes from 212.58.246.79: icmp_seq=1 ttl=52 time=293.209 ms
64 bytes from 212.58.246.79: icmp_seq=2 ttl=52 time=292.139 ms
64 bytes from 212.58.246.79: icmp_seq=3 ttl=52 time=294.157 ms
64 bytes from 212.58.246.79: icmp_seq=4 ttl=52 time=292.238 ms
64 bytes from 212.58.246.79: icmp_seq=5 ttl=52 time=294.276 ms
64 bytes from 212.58.246.79: icmp_seq=6 ttl=52 time=293.063 ms
64 bytes from 212.58.246.79: icmp_seq=7 ttl=52 time=293.142 ms
64 bytes from 212.58.246.79: icmp_seq=8 ttl=52 time=291.823 ms
64 bytes from 212.58.246.79: icmp_seq=9 ttl=52 time=292.141 ms

 

--- bbc.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 291.823/293.238/296.190/1.268 ms

 


Ping has started…

 

PING seven.co.nz (103.6.212.242): 56 data bytes
64 bytes from 103.6.212.242: icmp_seq=0 ttl=58 time=37.421 ms
64 bytes from 103.6.212.242: icmp_seq=1 ttl=58 time=37.323 ms
64 bytes from 103.6.212.242: icmp_seq=2 ttl=58 time=38.887 ms
64 bytes from 103.6.212.242: icmp_seq=3 ttl=58 time=39.153 ms
64 bytes from 103.6.212.242: icmp_seq=4 ttl=58 time=36.587 ms
64 bytes from 103.6.212.242: icmp_seq=5 ttl=58 time=37.643 ms
64 bytes from 103.6.212.242: icmp_seq=6 ttl=58 time=36.760 ms
64 bytes from 103.6.212.242: icmp_seq=7 ttl=58 time=37.388 ms
64 bytes from 103.6.212.242: icmp_seq=8 ttl=58 time=44.743 ms
64 bytes from 103.6.212.242: icmp_seq=9 ttl=58 time=38.498 ms

 

--- seven.co.nz ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 36.587/38.440/44.743/2.252 ms

 

Traceroute has started…

 

traceroute to seven.co.nz (103.6.212.242), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 0.629 ms 0.591 ms 0.425 ms
2 118-93-231-254.dsl.dyn.ihug.co.nz (118.93.231.254) 46.451 ms 35.653 ms 51.092 ms
3 203.167.245.102 (203.167.245.102) 27.963 ms 28.532 ms 41.905 ms
4 203.167.245.101 (203.167.245.101) 28.134 ms 27.038 ms 88.369 ms
5 203.97.79.5 (203.97.79.5) 35.565 ms 45.191 ms 37.491 ms
6 203.97.79.6 (203.97.79.6) 39.227 ms 36.462 ms 50.452 ms
7 core1.akl.rimuhosting.com (49.50.246.148) 35.994 ms 41.534 ms 44.146 ms
8 103.6.212.242 (103.6.212.242) 36.461 ms 46.888 ms 49.325 ms

 


Traceroute has started…

 

traceroute: Warning: bbc.com has multiple addresses; using 212.58.246.79
traceroute to bbc.com (212.58.246.79), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 0.630 ms 0.435 ms 0.365 ms
2 118-93-231-254.dsl.dyn.ihug.co.nz (118.93.231.254) 26.213 ms 47.638 ms 93.544 ms
3 10.200.12.17 (10.200.12.17) 66.757 ms 34.119 ms 45.270 ms
4 195.2.7.6 (195.2.7.6) 161.522 ms 161.713 ms 161.482 ms
5 xe-5-1-0-xcr1.lax.cw.net (195.2.7.5) 161.815 ms 190.316 ms 162.123 ms
6 xe-1-1-0-xcr1.ash.cw.net (195.2.28.49) 301.780 ms 297.221 ms 294.527 ms
7 ae0-xcr2.ash.cw.net (195.2.30.46) 288.782 ms 292.014 ms 289.278 ms
8 et-10-1-0-xcr1.ltw.cw.net (195.2.24.246) 290.097 ms 289.946 ms 290.008 ms
9 ae8-xcr1.lnt.cw.net (195.2.24.130) 289.905 ms 289.583 ms 291.443 ms
10 bbc-linx.pr01.thdow.bbc.co.uk (195.66.224.103) 312.063 ms 292.578 ms 290.053 ms
11 * * *
12 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 290.309 ms 298.872 ms 291.732 ms
13 132.185.255.165 (132.185.255.165) 292.981 ms 295.705 ms 292.879 ms
14 212.58.246.79 (212.58.246.79) 291.746 ms 299.866 ms 305.580 ms

 

Traceroute has started…

 

traceroute to trademe.co.nz (202.162.73.2), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 0.776 ms 0.486 ms 0.358 ms
2 118-93-231-254.dsl.dyn.ihug.co.nz (118.93.231.254) 55.773 ms 72.627 ms 60.233 ms
3 203.167.245.102 (203.167.245.102) 29.571 ms 28.604 ms 50.066 ms
4 203.167.245.101 (203.167.245.101) 33.777 ms 27.020 ms 44.871 ms
5 203.97.20.217 (203.97.20.217) 35.504 ms 35.576 ms 44.255 ms
6 203.97.20.219 (203.97.20.219) 37.527 ms 37.315 ms 39.778 ms
7 203.57.145.139 (203.57.145.139) 36.411 ms 39.067 ms 37.073 ms
8 www.trademe.co.nz (202.162.73.2) 37.023 ms 66.337 ms 98.203 ms






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4531 posts

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  # 1701916 12-Jan-2017 10:41
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trace routes and pings add zero value, Get the modem xDSL line stats

 

Linux


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  # 1701918 12-Jan-2017 10:44
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Can you also take the line stats from your modem?

 

 

 

Btw there are many people of Philippine and Indian heritage working at telco contact centres right here in Auckland/NZ.


 
 
 
 


cisconz
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  # 1701926 12-Jan-2017 10:52
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Geektastic:

 

line test
lqd.parameter.actual.bitrate 440 33264
lqd.parameter.attainable.bitrate 632 36480

 

speediest result : 3.41 ping 35 upload : 0.38

 

 

 

 

The Speed test result is consistent with the Actual Bitrate, therefore looks like a line fault to me if it used to be better.

 

 

 

yitz:

 

Btw there are many people of Philippine and Indian heritage working at telco contact centres right here in Auckland/NZ.

 

 

 

 

That may be the case, however when I call, I can tell by the quality of the audio in the call as to whether I am talking to an NZ call centre or an overseas one, no matter the nationality of the agent.





Hmmmm


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  # 1701936 12-Jan-2017 11:05
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Yes with such a low upstream rate that will be affecting the download performance.




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  # 1701959 12-Jan-2017 11:37
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yitz:

 

Can you also take the line stats from your modem?

 

 

 

Btw there are many people of Philippine and Indian heritage working at telco contact centres right here in Auckland/NZ.

 

 

 

 

Sure and good on em. However the  background banter in Auckland is not usually in Tagalog...!








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  # 1701985 12-Jan-2017 12:16
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Linux:

 

trace routes and pings add zero value, Get the modem xDSL line stats

 

Linux

 

 

 

 

These?

 

(Note - somebody did something. We had no internet for about 30 minutes, then it came back and is now Speedtesting at 20Mbps. Still slower than it was but better)

 

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
896
Downstream line rate (kbit/s):
23236
Maximum upstream rate (kbit/s):
920
Maximum downstream rate (kbit/s):
23232
Upstream noise safety coefficient (dB):
12.5
Downstream noise safety coefficient (dB):
11.9
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
5.4
Downstream line attenuation (dB):
15.4
Upstream output power (dBmV):
9
Downstream output power (dBmV):
14.6
Downstream interleave depth:
None
DSL up time:
0 days 0 hours 24 minutes 1 second






cisconz
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  # 1701996 12-Jan-2017 12:35
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Geektastic:

 

(Note - somebody did something. We had no internet for about 30 minutes, then it came back and is now Speedtesting at 20Mbps. Still slower than it was but better)

 

 

It will have reset your profile, over the next 2 weeks it should be reset back to what it was.

 

Looks like a mis-jumper at the exchange/cabinet that has now been resolved.





Hmmmm




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  # 1702002 12-Jan-2017 13:04
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cisconz:

 

Geektastic:

 

(Note - somebody did something. We had no internet for about 30 minutes, then it came back and is now Speedtesting at 20Mbps. Still slower than it was but better)

 

 

It will have reset your profile, over the next 2 weeks it should be reset back to what it was.

 

Looks like a mis-jumper at the exchange/cabinet that has now been resolved.

 

 

 

 

Cool. I will probably regret asking this (on grounds of technical inability!) but what is a mis-jumper?






cisconz
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  # 1702006 12-Jan-2017 13:09
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A jumper is where they join 2 cables together, for example, plug the copper pair going to your house into the port that provides your internet.

 

A Mis-jumper is where either, 1 of the 2 contacts from your pair is disconnected (More common), or there is a Y split added where someone else's cable is connected to your port as well (Unlikely, but possible).
Both are caused by techs working in your exchange/cabinet and making a mistake - most are noticed and fixed quickly





Hmmmm




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  # 1702076 12-Jan-2017 14:22
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Ah. OK then! Thanks. Do earthquakes cause them to work loose? We've had a few in these parts recently.






cisconz
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  # 1702121 12-Jan-2017 15:21
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Possible





Hmmmm


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