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70 posts

Master Geek


#207954 20-Jan-2017 20:09
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Hey

 

I had some issues back before the node upgrades (and again now since going to FibreX) So i started running some rudimentary testing on my link to see if i could see anything interesting

 

Thought i might scatter graph it to see if anything interesting showed up

 

 

 

Click to see full size

 

 

 

https://imgur.com/a/P0CrZ


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'That VDSL Cat'
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  #1706638 20-Jan-2017 20:22
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Interested, what is your testing procedure here.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




70 posts

Master Geek


  #1706639 20-Jan-2017 20:28
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Its very rudimentary but it seems to give at least consistent results

 

 

 

The graph there is only the Download testing, effectively what happens is it kicks off about 25 individual downloads to sites both in NZ and overseas.

 

After they start, it gives it about 15seconds to stablise then it takes the average (or peak, i cant remember) speed over the next 15seconds and logs that into a CSV file. It does that every 10 minutes. Anything that registers as a -1 is when it couldn't connect to the servers at all 


 
 
 
 




70 posts

Master Geek


  #1706642 20-Jan-2017 20:46
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With the other graph i just quite liked the flatness of it after they did the WHH upgrades :)

 

 

 

This month so far has been absolute balls. If i had the option to go to anything else i would but unfortunately this house ONLY has cable :(

 

 

 

Click to see full size

 

 

 

Thats not so pretty :)


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  #1706643 20-Jan-2017 20:56
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Have you logged a fault? Another user was making a lot of noise in another thread and the issue was just a bad contact / joint

If you log a fault make sure you note down fault ticket number

Linux

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  #1706645 20-Jan-2017 20:58
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Ask for a MER check

Linux



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Master Geek


  #1706646 20-Jan-2017 21:00
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Linux: Have you logged a fault? Another user was making a lot of noise in another thread and the issue was just a bad contact / joint

If you log a fault make sure you note down fault ticket number

Linux

 

MANY calls.

 

Had Downer onsite a couple of times, tested the connection from a physical cable connection point of view and its apparently fine.

 

Time before they reterminated something on the road that was old and possibly letting water in or something

 

 




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Master Geek


  #1706647 20-Jan-2017 21:09
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Linux: Ask for a MER check

Linux

 

Is that the modulation test? handheld scanner thing? If so, the guy on Wednesday, ran it at the entry point, and at the upstairs house entry point. The guy who came before ran the same test before and after he re-terminated at the road.

 

 

 

 


 
 
 
 


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  #1706674 20-Jan-2017 21:50
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I got a massive difference by upgrading my network card firmware.




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Master Geek


  #1706680 20-Jan-2017 22:07
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Pumpedd:

 

I got a massive difference by upgrading my network card firmware.

 

 

I dont think its my computer specifically, the HG loses the connection so everyone goes down

 

The speeds don't necessarily bother me, its the drop outs. I got use to flutuating speeds prior to the DOCIS 3.1 upgrade

 

In the case of drop outs normally what happens is the HG loses it IP address and goes into a cycle of trying to get an IP address and failing. A lot of the time at that point if i bother ringing it in they apparently cant see the cable modem from there end, even though its showing sync'd and online on my end.

 

 

 

 


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  #1706776 21-Jan-2017 00:27
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Have they replaced the modem at some point?







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Master Geek


  #1707532 22-Jan-2017 17:19
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nakedmolerat: Have they replaced the modem at some point?

 

 

 

No, but i might ask if they can send new endpoints out


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