[WXC/VFX] Internet keeps dropping?? I may have a fix for you

Forums › Vodafone New Zealand › [WXC/VFX] Internet keeps dropping?? I may have a fix for you

Sarge

37 posts

Geek

# 20885 8-Apr-2008 20:56

I had a problem with internet always dropping every few mintues (ref: http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=20556). Been in contact with Xnet techincian who has been getting line checks done to reduce niose on the line.

Today my flatmate talked to a guy at his work who has worked on telecom exchanges and he suggested removing ANYTHING plugged into the phone line (all phones, sky, modem, fax etc), wait 15 mintues then plug the modem back in.
He said, once everything is unplugged, it allows the exchange to reset and hopefully reduce noise.

However, we went one step futher. We plugged devices back into the phone one at a time and watched for any affects over 5 mintues. We found that a phone filter was dropping our internet line the moment it was plugged. We have replaced the line filter with another and so far so good.

Long story short..........a device plugged into the phone line may be causing internet disconnections

Sarge

37 posts

Geek

# 125100 20-Apr-2008 16:45

UPDATE: another possible fix

I have found that my modem (Linksys WAG54GP2) has a poor design fault. I discovered that putting the modem on its side (eg, attaching to a wall) causes a hot air pocket at the top of the modem. There are no vent holes on the sides of the modem, only top and bottom. Once it gets too hot, disconnects occur.

Remedy: placed the modem flat, and no problems since

maverick

3594 posts

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WorldxChange

# 125126 20-Apr-2008 18:17

Good information relating to line filters causing issues with dsl connections, thanks for posting this.

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adventdesigns

115 posts

Master Geek

# 125178 20-Apr-2008 22:59

Would be handy in a sticky at the top of each broadband/isp forum along with any other good advice to trouble shooting your own connection.

kerrin

162 posts

Master Geek

# 125179 20-Apr-2008 23:08

I've only ever had disconnection issues when using a Linksys WAG54GP2v2. I agree it must have a design flaw... I tried two devices, both had the same issue one worse than the other. (mine was flat on the table, hadn't got so far as mounting it).. I did however notice it got very hot after a short period of time. Now using my old Dlink 504G with a seperate PAP2T for the VFX connection.

Bung

3002 posts

Uber Geek

# 125181 20-Apr-2008 23:16

Sarge:

Today my flatmate talked to a guy at his work who has worked on telecom exchanges and he suggested removing ANYTHING plugged into the phone line (all phones, sky, modem, fax etc), wait 15 mintues then plug the modem back in.
He said, once everything is unplugged, it allows the exchange to reset and hopefully reduce noise.

While it is possible for something plugged into your line top be causing noise, it won't have anything to do with the exchange resetting. If all devices are on hook the exchange line circuit is idle there isn't anything that "resets".

Niel

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# 125182 20-Apr-2008 23:55

kerrin: I've only ever had disconnection issues when using a Linksys WAG54GP2v2. I agree it must have a design flaw... I tried two devices, both had the same issue one worse than the other. (mine was flat on the table, hadn't got so far as mounting it).. I did however notice it got very hot after a short period of time. Now using my old Dlink 504G with a seperate PAP2T for the VFX connection.

WiFi uses a lot of power, a modem uses a lot of power. It is bad news having both in the same box. I've got the WRTP plus a good Dynalink. Was not what I wanted, but turned out to be the better option.

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scottjpalmer

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# 125193 21-Apr-2008 06:37

While it is possible for something plugged into your line top be causing noise, it won't have anything to do with the exchange resetting. If all devices are on hook the exchange line circuit is idle there isn't anything that "resets".

When I was having a random disconnect issue the Telecom / Downer helpdesk advised me to unplug everything for 5 minutes for the same reason . . .

(It ended up being dodgy connections in a junction box between the demarc and the master socket.)

Bung

3002 posts

Uber Geek

# 125196 21-Apr-2008 07:38

scottjpalmer:
While it is possible for something plugged into your line top be causing noise, it won't have anything to do with the exchange resetting. If all devices are on hook the exchange line circuit is idle there isn't anything that "resets".

When I was having a random disconnect issue the Telecom / Downer helpdesk advised me to unplug everything for 5 minutes for the same reason . . .

(It ended up being dodgy connections in a junction box between the demarc and the master socket.)

In the absence of more sophisticated test gear there are some things that need to be eye-balled and prodded to become obvious.

Unplugging for 5 minutes may help SKY decoders but as far as telephone lines go it just gives the person with the fault false hope and the helpdesker a convenient excuse to get off the line.

xpd

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# 125201 21-Apr-2008 08:48

ALl these users unplugging phones etc to troubleshoot connections, are you on central Telecom installs or just individual phone filters ?

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rphenix

894 posts

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# 125382 21-Apr-2008 18:16

Sarge: UPDATE: another possible fix

I have found that my modem (Linksys WAG54GP2) has a poor design fault. I discovered that putting the modem on its side (eg, attaching to a wall) causes a hot air pocket at the top of the modem. There are no vent holes on the sides of the modem, only top and bottom. Once it gets too hot, disconnects occur.

Remedy: placed the modem flat, and no problems since

No suprise there. Hate to say it but most Linksys modems thesedays have very bad thermodymanic design the AG241, WAG54G version 2.0 to name a few. I think it all started once Linksys were brought out the engineering team changed and its never been quite the same since.

If the thing is out of warranty or you dont mind voiding it drilling holes into the plastic shell definently can help. I've done that on a number of WAG54GV2's and its amazing especially in summer how many connectivity problems that fixed.