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49 posts

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# 20893 9-Apr-2008 12:41
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they need to do something about the sales telephone call center. the ambient noise makes it impossible to understand the foriegners in that center! i usually have an easy time understanding english as a second language individuals but my god if you cant hear anything how can we be expected to keep our frustration down?

also how about telling people their region doesnt have allocated numbers? how friggin hard is it to say "when you call your next door neighbour you will have to pay for it when you sign up"? (edit - for the vfx plan)


fix the damn call center with sound proofing and partitions

and educate the sales team or website to tell people if they can get a vfx locally allocated number.
instead of waiting until they have signed up and paid for the hardware.


tech support is great and fast i have no complaints with them no matter what nationality or accent they have.

[Moderator edit (tonyhughes): Altered title to be more descriptive]

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Hawkes Bay
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  # 122308 9-Apr-2008 13:52
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"COMPLAINT!" is meaningless on the front page of our site, and not much better even for those people browsing the WxC forum. All caps is not the best either.

Note to all users: Please make thread titles descriptive of your issue. *Most* threads are complaints or requests for help.







74 posts

Master Geek


  # 122374 9-Apr-2008 18:35

Just rang (waited for 58 minutes) up xNet before (massive speed issues and crap call quality), and I could not even hear the guy.
They must have all their staff using the same intercom or something because I could hear nothing but extremely loud ambient noise.

xNet have gone from being a great ISP to the worst in less than 2 months, continuous speed issues, extremely long waiting times on calls, impossible call quality and no response via email.

Telecom/Xtra were bad, but xNet make them look like the perfect ISP.


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