[WXC/VFX] Regret.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Regret.

Squash

19 posts

Geek

#20951 10-Apr-2008 22:18

So yeah.. Wow.. 10pm at the moment and I'm getting an incredible 7kBps-12.5kBps download on my new Full Line Speed broadband. A few days ago on Telecom broadband I could stream any video from Veoh or Youtube at any time of the day, except maybe at night on Saturdays (But not usually), and not have to let it load for half an hour before I could watch the first 5 minutes of it but apparently not on XNet.. I figured Full Line Speed would be atleast the same as Telecom.

Just a little rant and so on. I can't be bothered ringing up and complaining, it took nearly 2 hours of the same song being repeated on hold just to get the helpdesk to assist in setting up my router.

I'm SO not looking foward to weekend peak speeds.

Edit: Forgot to mention that it does manage to stream and keep ahead of the video between 1am and 3pm but that's not helping at all.

inev

7 posts

Wannabe Geek

#122717 10-Apr-2008 22:44

Signed up with xnet a month ago, my first month was awesome, cap resets, my internet becomes terrible, i've been on xtra, xtra was horrible and xnet is now becoming horrible, anyone that can suggest a isp that handles international fine? This is very frustrating

macjones

106 posts

Master Geek

#122718 10-Apr-2008 22:47

Me too, moved to xnet from Xtra yesterday and youtube and other video sites are unusable.

Tests to NZ show good speed, but an international FTP test to a few different places is very slow.

Mr. Xnet do you need more international bandwidth ?

Mac

insane

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#122722 10-Apr-2008 23:22

by all means hop to a ISP like Maxnet or Iconz, but be prepaired to pay for the reliability and speed, its all a tradeof in the end... and yes xnet do have a plan in place to fix it.... they just unfortunatly got caught with their pants down this time round...

NZtechfreak

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#122737 11-Apr-2008 07:06

Squash: it took nearly 2 hours of the same song being repeated on hold just to get the helpdesk to assist in setting up my router.

Grrrr - this really bugs the heck out of me.

I was at a friends house recently and set up her wireless broadband - she had called the Slingshot helpdesk number, received no help whatsoever, and was told to phone the manufacturer of her wireless router (the one that Slingshot themselves supplied). Another friend had a similar experience with Ihug, although they were kind enough to direct her to restart the modem and see if that was the panacea they appear to believe it is, before proceding to tell her to call the modems manufacturer. I note that both ISP's went ahead and billed for the broadband in the period where it hadn't been set up, nice one guys.

I've had my own bad experience with Ihug when changing addresses, they also tried to bill me for the period in which I didn't have broadband (which was ALL their fault, incidentally). I didn't let them get away with it of course, but that did require me to cumulatively spend like 3 hours on the phone to them to eventually get them to live up to the promise they had previously made on more than one occasion to not charge for broadband in recognition of the fact that it was their screwup (which they readily acknowledged).

To NZ ISP's: Your helpdesks and customer service centres suck, please sort it out, no use having all this Government time spent on busting up Telecom and focusing on increasing broadband uptake and speed when the ISP's can't handle basic setup queries...

Twitter: @nztechfreak
Blogs: HeadphoNZ.org

richms

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#122830 11-Apr-2008 12:57

Its not up to the ISPs to tell you how to use your equipment. If you lack the skills to do so then pay a technician to set it up for you.

If the ISPs start to handhold thru setting up gear then that just increses costs for all users, which is not fair on those that know what they are doing.

Richard rich.ms

NZtechfreak

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#122862 11-Apr-2008 14:19

richms: Its not up to the ISPs to tell you how to use your equipment. If you lack the skills to do so then pay a technician to set it up for you.

If the ISPs start to handhold thru setting up gear then that just increses costs for all users, which is not fair on those that know what they are doing.

Er, in Slingshots case they promise to take you through it step-by-step, so yes it is in fact their responsibility. Off the top of my head I can't recall if Ihug made a similar promise at the time of the incident I mentioned.

Your point of course doesn't detract from mine: their helpdesks and call centres suck.

Twitter: @nztechfreak
Blogs: HeadphoNZ.org

Squash

19 posts

Geek

#122866 11-Apr-2008 14:33

richms: Its not up to the ISPs to tell you how to use your equipment. If you lack the skills to do so then pay a technician to set it up for you.

If the ISPs start to handhold thru setting up gear then that just increses costs for all users, which is not fair on those that know what they are doing.

Its not that I didn't know how to set it up, its just I didn't have my username, password and those sort of details which I can't just pull out of my arse.

... and yes xnet do have a plan in place to fix it.... they just unfortunatly got caught with their pants down this time round...

Thats good to hear I guess. I hope its done soon.

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inev

7 posts

Wannabe Geek

#122875 11-Apr-2008 15:06

insane: by all means hop to a ISP like Maxnet or Iconz, but be prepaired to pay for the reliability and speed, its all a tradeof in the end... and yes xnet do have a plan in place to fix it.... they just unfortunatly got caught with their pants down this time round...

Iconz has no international issues? My problem being I need to have fast international speed during certain times so if thats the case I might switch to them.

Squash

19 posts

Geek

#122972 11-Apr-2008 22:51

10:45pm Friday night test *woo*...
Using SpeedTest.Net, Auckland got 720 kbps download (It cheated though and jumped 50 kbps at the end of the download) and Sydney got an entire 338kbps download.

Whats with that? Are the wires and whatnot around Gate Pa/Tauranga old and broken or something? What speeds are others getting on weekend nights?

Detruire

1771 posts

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#122974 11-Apr-2008 23:08

Trying to listen to Sirius.

However, it keeps buffering every 60 seconds because int'l speeds aren't high enough to keep up the 128kbps bitrate.

rm *

insane

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#122983 11-Apr-2008 23:59

inev:
insane: by all means hop to a ISP like Maxnet or Iconz, but be prepaired to pay for the reliability and speed, its all a tradeof in the end... and yes xnet do have a plan in place to fix it.... they just unfortunatly got caught with their pants down this time round...

Iconz has no international issues? My problem being I need to have fast international speed during certain times so if thats the case I might switch to them.

I really cant speak for Iconz right at this point in time in regards to international connectivity as I dont have any ties with them personally, but have heard good things. I can however speak for my Maxnet connection and am concidering switching the connection at the GF's (maxnet) with my home connection (xnet) as maxnet is always fast + stable and they have like 3 or 4 international upstream providers, more than anyone else.. but their plans sure dont cator for those who download heaps, they're more business focused in the end and are rather pricy. It all depends what you consider 'value'.