Yesterday (10th) I experienced download speeds of 20-40KBps, which is a far cry from the 700-900KBps I'm used to, and was getting earlier that very day. I called up customer service, and was told it's me, not Telstra. The problem almost went away the next morning, with downloads going at just under 200KBps. Good, but not good enough.

I made a second call to CS, and after a few tests, I was told that there is, and I'm quoting, "crazy congestion" somewhere on the line. This affected International traffic, and only the download bit, as the upload has always been going happily at 2Mbit. I was asked to do traces and Email it to them for an investigation, but what confused me is that I was told that I was the first one to bring this up in my area, Johnsonville. After reading a few posts here, it sounds like many people in Johnsonville and other suburbs are experiencing very similar problems. I would very much recommend to anyone who have the following symptoms to call up CS and ask for a test to be done on the line. Not the 10-sec test they usually do, but rather the one where they put you on hold for 5+ mins:

- frequent disconnections (5+ times in an hour)
- incredibly slow download speeds at night (8pm - 8am)
- fluctuating speeds during peak times (8am - 8pm

I'm hoping with enough inquiries, they will pay attention to this and sort it out. Also, I've asked for a small compensation should resolving this take longer than 3 business days. Not being greedy, just want to get at least half what I'm paying for until this is completely fixed.