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darkknigh152

8 posts

Wannabe Geek


#21010 12-Apr-2008 18:34
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I signed up to Xnet a few months ago and initially it was very fast but I have been experiencing the same international speed problems as most other users. Anyway, on Friday the internet seemed particularly slow so I did a speedtest, no surprises internationally about 500KBps to LA which is usual for peak time.

I then checked to Auckland and it showed only around 2000KBps which is strange because I almost always get 4200KBps, I also noticed that speedtest.net showed my location as being in Dunedin when every other time I have done the test it has showed the correct location (Warkworth, about 60km north of Auckland).

Since then all browsing, even to local sites has been very slow with youtube being practically unusable all through today and most other sites loading very slowly speed. I have just looked at my router's (D-link 504T) status page and it shows a total of 487 overruns with receiving and 8 Rx total error counts, what do these mean? I recall that every other time I have seen them they have both been at 0.

My ping to Auckland has also increased by about 30ms. Has anyone else experienced a similar problem. If so, how do I fix it?

[Edit] My location now seems to be detected as Warkworth again and national speeds are back to normal. Must have been a temporary glitch. ping is also back to normal.

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BlakJak
794 posts

Ultimate Geek

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  #123090 12-Apr-2008 19:01
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You've identified at least a couple of seperate issues.

Have you talked to WxC yet?

If not, suggest you do so. They can check your line (ref the overruns, etc, reported) and they can/should report on their throughput status.

For the record, i've had fairly poor service from WXC over the last few months, and i'm quietly hoping it'll improve soon - or i'll be evaluating an ISP change (yet again).     




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darkknigh152

8 posts

Wannabe Geek


  #123121 12-Apr-2008 21:15
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Yeah, I probably will contact them at some point, I was hoping to avoid it, as both the times I have had to contact them the wait on the phone has been about 2 hours each time although the staff members I spoke to were very friendly and helpful. I think I'll send them an email this time.

 
 
 
 


BlakJak
794 posts

Ultimate Geek

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  #123131 12-Apr-2008 22:44
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Good luck to you.  I sent a complaint through to them 10 days ago and have had no response as yet.




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