[WXC/VFX] Speed just keeps getting worst, what do you think time to get Fair Go involved

Forums › One NZ (including Farmside) › [WXC/VFX] Speed just keeps getting worst, what do you think time to get Fair Go involved

johnw230873

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#21135 16-Apr-2008 19:18

So over the past couple of months the international speed hasn't been the best and we heard how they had more subscribers than they expected and this has caused bandwidth problems but after 3 months this gets crazy as I paying for a service I'm not getting and what makes it worst and really gets my goat is that they know they have this problem but still keep taking on new customers.

Am I the only one starting to get ticked here :(

Before someone says it and I'm sure someone will, yes I know I could swap but what has happened to customer service.

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#124153 16-Apr-2008 19:36

What sort of reply did you get back from them when you wrote to them using official communications channels?

johnw230873

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#124158 16-Apr-2008 19:49

I'm not going to say who I contacted as I don't want to get them in trouble but I did talk to someone there about this problem and they pointed out to be that it wasn't a guaranteed ( the bill is  ) speed and it was a known issue they were trying to fix etc etc. He did agree that maybe they should look into not taking on anymore users (or limiting it) until this was sorted out.

I was meant to get a follow up email but I haven't seen anything
The thing is, there are a lot of posts about this and it is always “we know it is an issue and addressing it” but really have we send anything .
I like the company and apart from the speed there great and I haven’t had any other problems

freitasm

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#124229 17-Apr-2008 00:02

I was talking to Maverick tonight during our Geekzone Pizza evening and they do have something coming up soon to alleviate or eliminate this.

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Lurch

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#124248 17-Apr-2008 06:27

Was thinking of jumping from Orcon to xnet but going by this forum post and 100's of other on other well known forums I think I might hold off or head on over to snap. A shame as Xnet are offering a decent serivce (price/features).

Ah well have a couple of months yet before I need to change before my deal runs out and Orcon start over charging me :)

johnw230873

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#124252 17-Apr-2008 07:20

freitasm:
I was talking to Maverick tonight during our Geekzone Pizza evening and they do have something coming up soon to alleviate or eliminate this.

That is my point, for the last 3 months I have heard this.

Give us a date, they are a big company so you can't just roll something like this in so they must have one, or are they just trying to keep there customers why the try to sort thsi out hence (soon).

I know that if they turned to me nd said "hay we have an issue we are roling in new server the last week of may" I wouldn't mind the slowness for another month.

Niel

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#124254 17-Apr-2008 07:30

johnw230873:
freitasm:
I was talking to Maverick tonight during our Geekzone Pizza evening and they do have something coming up soon to alleviate or eliminate this.

That is my point, for the last 3 months I have heard this.

Give us a date, they are a big company so you can't just roll something like this in so they must have one, or are they just trying to keep there customers why the try to sort thsi out hence (soon).

I know that if they turned to me nd said "hay we have an issue we are roling in new server the last week of may" I wouldn't mind the slowness for another month.

It would also give their competition info which can be used against them. You simply do not do that. Also, if it is a matter of needing more hardware, it is really hard to say when that will get through shipping and customs. Or if they need to write management software, then it is hard to say how long validation will take. We simply do not know why, but with their track record I am sure they are working as fast as they can to resolve it. After all, the no term contract policy is because they reckon they provide the best service.

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johnw230873

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#124255 17-Apr-2008 07:38

Niel I don't agree with your first statement. Here is a clear example, 98% of telecom mobiles will soon stop working in Aus, their new WCMDA range wont be in to the end of this year, they started advisiting Jan this year about the problem and how it would be fixed.

I ask, what do other companys have to benift if xnet can tell us when they are fixing there problem ?

Lurch, would you perfer knowing or no knowing when the problem would be fixed as you are with another provider ?

The hardware bit was an example nothing more

johnr

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#124261 17-Apr-2008 08:08

johnw230873: Niel I don't agree with your first statement. Here is a clear example, 98% of telecom mobiles will soon stop working in Aus, their new? WCMDA range wont be in to the end of this year, they started advisiting Jan this year about the problem and how it would be fixed.

I ask, what do other companys have to benift if xnet can tell us when they are fixing there problem ?

Lurch, would you perfer knowing or no knowing when the problem would be fixed as you are with another provider ?

The hardware bit was an example nothing more

well thats comparing apples with apples a shut down of a service is completley different. World exchange is not turning off there network!

freitasm

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#124267 17-Apr-2008 08:39

I am not saying you are causing this problem, but... The WorldxChange slow services for some seems to be related to file sharers.

As in many computing resources, bandwidth (the amount of data one [company or individual] can transfer over a certain time) is limited. Just throwing more bandwidth won't solve the problem. File sharers will use it up.

So WorldxChange came up with a plan (as in an idea) that involves certain incentives and will try to make the bandwidth usage more equally distributed. This involves lots of things that will soon be announced.

That's all I can say and it's better than what Woosh seems to have done - which was to rate limit everyone, file sharer or not, until the high users left their services.

So just wait and see. If you can't wait, join another provider - which most likely will have you sign up for a contract with fees if you later want to move back.

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#124270 17-Apr-2008 08:41

I don't think WxC believe in half measures, or quick fixes. Whatever there plans are to sort this, they will be taking their time and doing it properly.

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#124288 17-Apr-2008 09:26

The WorldxChange slow services for some seems to be related to file sharers.

As in many computing resources, bandwidth (the amount of data one [company or individual] can transfer over a certain time) is limited. Just throwing more bandwidth won't solve the problem. File sharers will use it up.

I've never been able to quite understand this.
In New Zealand (and on Xnet) file sharers pay for the bandwidth they are using. It's not like they are on flat rate plans sucking up bandwidth free of charge.
So why can't Xnet just chuck more bandwidth at the problem. After all . . .the more bandwidth that gets used - the more money they get from their customers - which means they have more money to buy more bandwidth.

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Kyro

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#124289 17-Apr-2008 09:26

johnr: well thats comparing apples with apples a shut down of a service is completley different. World exchange is not turning off there network!

They may as well be. These speeds are pathetic.

freitasm: So WorldxChange came up with a plan (as in an idea) that involves certain incentives and will try to make the bandwidth usage more equally distributed. This involves lots of things that will soon be announced.

xNet better not be trying to do any sort of deep packet inspection or general throttling.

nbroad

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#124295 17-Apr-2008 09:40

It's even got to the stage where my VFX calls are being affected.
I made a call at 8pm last night that was terrible. The other parties voice was breaking up big time.
I hung up and dialled xnet helpdesk straight away and sat there with the phone on speaker, listening to breaking up hold music for over an hour before I finally hung up.
There is no longer an option to leave a recorded message!!!! Not even "hello, this is the xnet helpdesk", just music!

Nigel

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#124301 17-Apr-2008 09:54

Hi Nigel,

this will be a separate issue, I have PM'd you details regarding your call last night.

Thanks Nigel

Josh

http://wxc.co.nz

hpj2007

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#124317 17-Apr-2008 10:39

Kyro:
johnr: well thats comparing apples with apples a shut down of a service is completley different. World exchange is not turning off there network!

They may as well be. These speeds are pathetic.

freitasm: So WorldxChange came up with a plan (as in an idea) that involves certain incentives and will try to make the bandwidth usage more equally distributed. This involves lots of things that will soon be announced.

xNet better not be trying to do any sort of deep packet inspection or general throttling.

I don't agree with this scheme they are brewing up if what freitasm is saying is true. They charge for ever GB of data. How people use the data *they* pay for should not be upto Xnet. Whats the difference between a user downloading 1GB game demo of an HTTP site to the user doing the same from P2P. Both are consuming bandwidth that the user is paying for.

If they declare a freezone between 6PM and 8PM like actrix and decide to heavily shape P2P data during that time, then I wont have a problem with that.

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