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BDFL - Memuneh
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# 21180 18-Apr-2008 07:26
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In the last month or so we have seen a wave of new users who completely disregard etiquette and act like complete trolls - perhaps not even knowing it.

People who complain, complain but don't contribute to the community except for that.

We have seen this happening in the Slinghshot forums. And before that in the Woosh forums. And even before in the Xtra forums.

While I understand that people want to have their voice heard and want to have problems sorted out, acting as trolls will not help.

It will only make things worse.

Made your point? Great, move on, do something helpful to the community. The companies here read the posts and get the message. Complaining, rinse and repeat doesn't work.

If you have interests in other technologies check our forums to, perhaps, give just a bit of your time to participate in other discussions or help a geek in need of help.

But continuously posting trollish comments is not a great thing. It doesn't help things happen. It only makes some look like idiots.

We are very lucky to have here a few companies that read the forums, answer questions around and help users - even though we already posted in the rules that this is not their help desk. This is an open forum for discussions on their products and services.

Of course the occasional "help me" posts are answered - and it is ok.

But instead of being a space where people can have their voice heard, a few trolls are so loud that everyone loses. Everyone loses when one of the companies says it's enough.

We ban the trolls. Some idiots are not welcome here. In the process we ban some other users who are actually not in the same class and in time we restore those legitimate users when things get cleared up.

But I don't want to see this happening because of a few idiots.




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  # 124628 18-Apr-2008 09:12
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Well said, I totally agree :D

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  # 124633 18-Apr-2008 09:19
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To bake a great cake, you need to discard the rotten eggs.




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  # 124653 18-Apr-2008 09:57
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I just find some people post without reading first,... just my 2c worth

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  # 124678 18-Apr-2008 10:42
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zocster: I just find some people post without reading first,... just my 2c worth


Yeah, Ive been guilty of that before (not here tho).
AKA "look before you leap"





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  # 124717 18-Apr-2008 12:34
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Great one MF I couldnt have said it better myself. It doesnt get you anywhere continuously moaning and groaning and if anything it may sow discord amoung Geekzone members which I for one would hate to see. Geekzone to me has been a great tool for learning things about tecnology and also for keeping in the know about whats happening. Lets keep it that way so that we all benefit.

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  # 125007 19-Apr-2008 22:52
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hmm... I always thoughts trolling was just generally making a pratt of yourself.  Looks like that's still the general definition.

http://en.wikipedia.org/wiki/Internet_troll

http://www.urbandictionary.com/define.php?term=trolling

so, how did complaining end up being trolling?




BDFL - Memuneh
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# 125018 20-Apr-2008 08:35
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I never said that complaining is the same as trolling. If this was our point of view we would have deleted thousands of posts and banned hundreds of people from our forums. And you can see that neither us, nor any of the ISPs, ever had anything removed from the forums on basis of "people are complaining".

You got completely wrong. Complaining is fine - going overboard by repeatedly posting the same complain over and over, hijacking discussions and more is trollish behavior.

For example someone complains about Xnet services. I post something saying that "I talked to them and something is coming so just wait a bit". The next reply is a post from this same user calling the moderators "cheerleaders", using naughty words and linking to photoshopped images using my avatar as a cheerleader.

Wouldn't you call this guy a troll?

And after he's done that, who you think would give a damn if his Internet service is working or not? Certainly not his ISP because this user's credibility is just gone with ths childish behaviour.

Get my point now?




 
 
 
 


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# 125022 20-Apr-2008 09:17
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My suggestion to any user of this forum is ask yourself "would I say this to that person's face if they were standing right in front of me" before pressing the post button. All too often people get carried away because they forget that they're interacting with real people; not just letters and numbers on a computer screen.

I have participated on a number of online forums over the years. Some of those forums have very light handed moderation and users have a greater tendancy to rip into each other. I enjoy using those forums because I get a thrill out of seeing the passion displayed by those users, and admittedly I often behave aggressively or provocatively myself on those types of forums. However, Geekzone isn't like that.

Geekzone is a forum with tightly controlled moderation to ensure that as many people as possible feel comfortable coming online to put forward their point of view or that of the organisation that they represent. That sort of culture works well here and whilst it's great to see varying opinions on various topics, everyone needs to be willing and able to fit in with the culture of this forum in order to contribute constructively.

I for one appreciate the work done by the moderators and those who come online to represent the likes of Vodafone, WorldxChange and, more recently, NZ Communications. Clearly these people can't please everyone or respond favourably to every comment, request or complaint but Geekzone is still a better place for having them here.

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  # 125023 20-Apr-2008 09:25
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alasta: My suggestion to any user of this forum is ask yourself "would I say this to that person's face if they were standing right in front of me" before pressing the post button. All too often people get carried away because they forget that they're interacting with real people; not just letters and numbers on a computer screen.

I have participated on a number of online forums over the years. Some of those forums have very light handed moderation and users have a greater tendancy to rip into each other. I enjoy using those forums because I get a thrill out of seeing the passion displayed by those users, and admittedly I often behave aggressively or provocatively myself on those types of forums. However, Geekzone isn't like that. Geekzone is a forum with tightly controlled moderation to ensure that as many people as possible feel comfortable coming online to put forward their point of view or that of the organisation that they represent. That sort of culture works well here and whilst it's great to see varying opinions on various topics, everyone needs to be willing and able to fit in with the culture of this forum in order to contribute constructively.

I for one appreciate the work done by the moderators and those who come online to represent the likes of Vodafone, World Xchange and, more recently, NZ Communications. Clearly these people can't please everyone or respond favourably to every comment, request or complaint but Geekzone is still a better place for having them here.


Couldn't have said it better myself.

I have also been a member of various forums myself over the years and it's amazing (and sometimes funny) to see how threads develop. It would have been really interesting to go to the pizza evening and put a face to the name because  as you say peole are often completely different in real life as opposed to their online persona's.

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Geek


# 125095 20-Apr-2008 16:25
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An opinion is always,just an opinion.
Correction is something that is  avaliable if you can be truly open mined.
Abuse will always be just that.
But the prodominant factor as always is "Human Nature "

P.s I am innocent of being a troll. lol

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