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Nightwyrm

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#21272 21-Apr-2008 17:13
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I completed an online application on Saturday to change from TNZ to Xnet with WxC tolls, and I was wondering what the process is from there.  I haven't received any acknowledgement of receipt for my application so I'm unsure if my application has even been received.

Just for my information, what's involved in the five days expected timeframe for completion of the churn and at which point should I expect to hear from someone?

Cheers

(Not complaining, just clarifying Smile)




Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

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maverick
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WorldxChange

  #125377 21-Apr-2008 17:46
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Generally what happens is that we go through a pre-selection process, so we send your details to Telcom and they inform us when it is done or if any issues with the line, wrong numbers, streeet address what etc, if we have your number already you can use the service with codes until the process is complete,

If you dial 0562 7 8322000 you will get  a RVA saying "Welcome to Worldxchange national Tolls Network" if you don't then we don't have your number in our system.


Btw the National and International  codes are
0562 National / Mobile      ie 0562 3 xxx xxxx  (South Island)
0563 Internation              ie 0563 612 xxxx xxxxxx (Australia)




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Nightwyrm

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  #125380 21-Apr-2008 18:03
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Cool!  Two more questions...

Does the broadband usually go over at the same time as the tolls (i.e. if the RVA number works, the broadband is ready to go) or does that take a bit longer? 

And, is there an overlap between the two broadband services or is there an immediate switchover?  I'm guessing if my Xtra stops working then XNet is ready to go?





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coffeebaron
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  #125395 21-Apr-2008 18:51
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lugh:

And, is there an overlap between the two broadband services or is there an immediate switchover?  I'm guessing if my Xtra stops working then XNet is ready to go?


You got it! Once your Internet stops, you then login to your router and change your Xtra username / password to an Xnet username / password. The you'll be all rock n roll again (unless anything when wrong).




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maverick
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  #125398 21-Apr-2008 19:01
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No they can occur at different times, different processes I'm afraid




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Nightwyrm

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#125405 21-Apr-2008 19:22
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Cool, thanks guys!




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