[WXC/VFX] Churning to XNet - What's the Process?

Forums › One NZ (including Farmside) › [WXC/VFX] Churning to XNet - What's the Process?

Nightwyrm

588 posts

Ultimate Geek

Trusted

#21272 21-Apr-2008 17:13

I completed an online application on Saturday to change from TNZ to Xnet with WxC tolls, and I was wondering what the process is from there. I haven't received any acknowledgement of receipt for my application so I'm unsure if my application has even been received.

Just for my information, what's involved in the five days expected timeframe for completion of the churn and at which point should I expect to hear from someone?

Cheers

(Not complaining, just clarifying

)

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

maverick

3594 posts

Uber Geek
+1 received by user: 80

Trusted

WorldxChange

#125377 21-Apr-2008 17:46

Generally what happens is that we go through a pre-selection process, so we send your details to Telcom and they inform us when it is done or if any issues with the line, wrong numbers, streeet address what etc, if we have your number already you can use the service with codes until the process is complete,

If you dial 0562 7 8322000 you will get a RVA saying "Welcome to Worldxchange national Tolls Network" if you don't then we don't have your number in our system.

Btw the National and International codes are
0562 National / Mobile ie 0562 3 xxx xxxx (South Island)
0563 Internation ie 0563 612 xxxx xxxxxx (Australia)

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Nightwyrm

588 posts

Ultimate Geek

Trusted

#125380 21-Apr-2008 18:03

Cool! Two more questions...

Does the broadband usually go over at the same time as the tolls (i.e. if the RVA number works, the broadband is ready to go) or does that take a bit longer?

And, is there an overlap between the two broadband services or is there an immediate switchover? I'm guessing if my Xtra stops working then XNet is ready to go?

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#125395 21-Apr-2008 18:51

lugh:
And, is there an overlap between the two broadband services or is there an immediate switchover? I'm guessing if my Xtra stops working then XNet is ready to go?

You got it! Once your Internet stops, you then login to your router and change your Xtra username / password to an Xnet username / password. The you'll be all rock n roll again (unless anything when wrong).

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

maverick

3594 posts

Uber Geek
+1 received by user: 80

Trusted

WorldxChange

#125398 21-Apr-2008 19:01

No they can occur at different times, different processes I'm afraid

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Nightwyrm

588 posts

Ultimate Geek

Trusted

#125405 21-Apr-2008 19:22

Cool, thanks guys!

Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.