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bender

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#21276 21-Apr-2008 18:23
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I'm sitting here at work (Symonds Street) and neither my phone nor any colleagues have any 3G or GSM signal at all.  Do we all just have bad phones or is something down?

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Noodles
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  #125384 21-Apr-2008 18:27
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Not just you, I can't ring in or out of my phone, nor can I ring my gf's phone

A call to vodafone says "This service is overloaded, please call back later"

Who broke vodafone's network?

heavenlywild
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  #125385 21-Apr-2008 18:27
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I am on the Shore - Birkenhead / Northcote and cannot send/receive texts or make/receive any calls either on 3G or GSM!

It is down!!!

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#125391 21-Apr-2008 18:47
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I am told by Vodafone that there's an issue affecting Auckland CBD and North Shore. This is being looked at right now.





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simon14
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  #125393 21-Apr-2008 18:49
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Sorry, this thread must have started right after i made the other one.

Cant make/receive call on the 2.5g network either. Txt msgs are fine.

freitasm
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#125394 21-Apr-2008 18:50
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simon14: Sorry, this thread must have started right after i made the other one.


Actually this one started first, that's why I locked your thread.

simon14: Cant make/receive call on the 2.5g network either. Txt msgs are fine.


Vodafone WCDMA have problems, fallback to GSM, GSM is overloaded.




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simon14
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  #125400 21-Apr-2008 19:14
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Is GSM down completely because it was overlaoded or are some people getting through and others not?

I've been trying for the past hour to make a call and it never works.

VFNZPaulBrislen
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  #125401 21-Apr-2008 19:16

Hi all,

A hardware failure in the Vodafone network means customers north of Auckland are unable to make or receive 3G calls. Customers on Auckland's North Shore won't be able to send or receive TXT messages either. Access to voicemail is also impacted. Data services are unaffected.

We have technicians working on the issue with the utmost urgency and hope to have an update within an hour.

Obviously there will now be congestion on the 2G network as well which could take some time to clear even after we switch the hardware back on.

I'm getting an update at 8pm (2000hrs) so I'll report back after that.

Cheers

Paul




Paul Brislen
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Vodafone

http://forum.vodafone.co.nz




freitasm
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#125403 21-Apr-2008 19:18
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Thanks for the update Paul!




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simon14
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  #125406 21-Apr-2008 19:23
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3g is back online on the Shore.

heavenlywild
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  #125407 21-Apr-2008 19:27
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Yep, everything back to normal here on the Shore.

heavenlywild
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  #125408 21-Apr-2008 19:58
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3G is no longer on here at the Shore... GSM is working fine.

VFNZPaulBrislen
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  #125411 21-Apr-2008 20:05

Right, the piece of equipment has been replaced and we're back on track bringing back the service. Coverage will come up segment by segment as we switch things back on so in the next couple of hours things should return to normal, congestion not withstanding.

Apologies for any inconvenience - hopefully it'll all be sorted shortly.

Cheers

Paul




Paul Brislen
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http://forum.vodafone.co.nz


heavenlywild
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  #125415 21-Apr-2008 20:28
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Yes, all back to normal.  Good times!:)  I thought my phone was dead, haha.

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  #125701 22-Apr-2008 21:40
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Im glad its not today because my dsl is down right now - slingshot - Thank goodness for 3g and bluetooth.




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  #125714 22-Apr-2008 22:18
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Quick fault turnaround time Vodafone, just under a hour :-) Must of had some pretty quick on the feet engineers working tonight.





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