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modcar

71 posts

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#21319 22-Apr-2008 22:56
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I had one line connected no problems at all.  When nDSL was released in Jan, I jumped on it.

It appears to be a hue mistake, since then I am having voice quality issues, and cannot "switch" between calls.  Xnet helpdesk get me to monitor it for a few days, give them times and dates of the calls that were doing it.

Did all that, xnet said "We'll ring you back when the tech team have had a look" a week went by, rang xnet back again, "oh, the tech team couldn't find anything wrong, its a fault with your hardware"

So I complained again, and again, now they say some packets are being lost, and for me to do a trace route.  Downloaded the program, pinging google.co.nz results:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 | 3412 | 3412 |    0 |    1 |  343 |    0 |

|                 ip-58-28-15-31.wxnz.net -    0 | 3412 | 3412 |   46 |   53 |  438 |   47 |

|                 ip-58-28-13-83.wxnz.net -    0 | 3412 | 3412 |   46 |   51 | 2031 |   47 |

|             ge-0-0-0-akl-core1.wxnz.net -    1 | 3412 | 3383 |   46 |   52 |  547 |   62 |

|           Gi9-1.gw1.AKL1.asianetcom.net -    0 | 3412 | 3412 |   46 |   51 |  562 |   47 |

|           po8-3.gw1.sjc1.asianetcom.net -    0 | 3412 | 3412 |  170 |  176 | 1483 |  172 |

|                            74.125.49.97 -    0 | 3412 | 3412 |  171 |  192 | 1062 |  188 |

|                          216.239.46.192 -    0 | 3412 | 3412 |  201 |  207 |  984 |  203 |

|                           66.249.95.212 -    0 | 3412 | 3412 |  248 |  270 | 2217 |  266 |

|                           72.14.238.137 -    1 | 3412 | 3411 |  233 |  250 | 2124 |  234 |

|                           216.239.48.68 -    0 | 3412 | 3412 |  233 |  268 | 2045 | 1220 |

|                           72.14.236.200 -    1 | 3412 | 3411 |  233 |  273 | 1186 |  282 |

|                          216.239.48.190 -    1 | 3412 | 3402 |  264 |  279 | 2061 |  266 |

|                   od-in-f104.google.com -    1 | 3411 | 3402 |  264 |  279 | 1983 |  282 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )

From this I read 1% loss at  od-in-f104.google.com, 216.239.48.190, 72.14.236.200, 72.14.238.137 and ge-0-0-0-akl-core1.wxnz.net

Pinging 58.28.20.150:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    1 | 2487 | 2486 |    0 |    4 |  188 |    0 |

|                 ip-58-28-15-31.wxnz.net -    0 | 2487 | 2487 |   46 |   58 |  578 |   63 |

|                 ip-58-28-13-83.wxnz.net -    0 | 2487 | 2487 |   46 |   55 |  578 |   47 |

|             ge-0-0-0-akl-core3.wxnz.net -    1 | 2487 | 2486 |   46 |   55 |  594 |   47 |

|                            pan.wxnz.net -    1 | 2487 | 2482 |   46 |   57 |  578 |   47 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )

From this I read 1% loss at 192.168.1.1, ge-0-0-0-akl-core3.wxnz.net and pan.wxnz.net.

To which I got told "oh its something to do with your lan, see 1% loss at your end"

Do I get the feeling Xnet are trying to blame my hardware rather than looking into actually fixing the problem?

They ignored my comment "When I had just the one line there were no issues"



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maverick
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  #125761 23-Apr-2008 08:23
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If you have a ticket number please let me know.

Is this an issue where you can not transfer between 2 numbers on a single Pap2 ?

If so I did see something about this when one of my guys was looking at it, using the hook flash should return you dial tone and then you should be able to dial the number of your second line when it's answered , hook flash again 3 way call and then hang up should transfer the call. This works correctly here when tested.

Also in the ticket I asked then to pass on you can hook flash *44 then the other number of the phone and this will do a Call Transfer unsupervised.


As for quality , what we have is some indicatiors for every call that we can look at that let's us know if there is any issues, one of thos indicators is packet loss so the Tech response person is just infroming you of what he see's , if it's occuring now I don't have an answer as yet but Packet loss is realted to the actual connection between you and us, if it's a global issue everybody would have it, but let us know what the details are and we can take a look.  




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

modcar

71 posts

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  #125963 23-Apr-2008 20:20
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Sorry no ticket number, but under phone number 04 977 [removed]

The issue is with answering call waiting beeps, have tried it on 4 different hand sets, all that happens is it goes quiet as it tries to flick over, but never gets there, and being a cordless, I cannot hang up then pick up in time, i end up cutting both people off.

What I do at the moment is if I get a call waiting beep,l I quickly run to my emails and do a send and receive to see who it is calling through, most of the time I miss the call though.

However I have worked out if i press the flash button 15 times it will mostly switch over.

I understand the call quality is not global, but its a right pain, when I had one VFX line, nothing but awesome service, since we have had 2 lines, its turned to crap.  Its looking like I'm going to have to go back to telecom for one of the phone lines, which I dont want to do, as I personally don't like telecom.

[Moderator edit (MF): please no phone numbers. You can send a PM if needed]

 
 
 
 


coffeebaron
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  #125986 23-Apr-2008 21:43
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What kind of router do you have, and what is the upstream sync speed? Just a thought, as I've seen some ADSL connections connecting on reach-extend mode with very low upstream. My thoughts are, during the phone call switching, there may not be enough bandwidth to support both calls at setup.

The above could be applicable to a bad dsl connection too, again as the bandwidth usage increases, it may suffer more noticeable packet loss.




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modcar

71 posts

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  #125992 23-Apr-2008 22:03
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I have a Belkin wi-fi router and a dynalike modem.

ADSL Line Status

Current adsl line status is as the below.

Line Mode ADSL2  Line State Show Time 
Latency Type Interleave  Line Up Time 03:19:48:59 
Line Coding Trellis On  Line Up Count
Line Power State L0     
Statistics Downstream Upstream
Line Rate 2890 Kbps 931 Kbps
Attainable Line Rate 2892 Kbps  934 Kbps 
Noise Margin 12.1 dB  13.1 dB 
Line Attenuation 49.0 dB  26.6 dB 
Output Power 11.9 dBm  17.9 dBm 



maverick
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  #126016 24-Apr-2008 06:34
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Looking at the 3 calls you had yesterday from the x55 number 2 look fine but see a bit of packet loss on a call to the number xxxx 991
Also looking at your x35 number and you have a number of calls on this and they all look pretty good , was this the case ?

  
Just testing here this morning and all is working with my PAP2, can you tell me what model of of phones you are using please , I tested using a Uniden cordeless Phone.





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

modcar

71 posts

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  #126057 24-Apr-2008 09:58
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Hi;

Yesterdau was pretty good with the phones, we get more of thew packet loss from the x35 than from x55

We use Telemate phones (warehouse ones)

maverick
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  #126083 24-Apr-2008 11:36
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Okay, thanks for that, may do a drive by the warehouse and get a couple to see if it's phone related




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 
 
 
 


modcar

71 posts

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  #126195 24-Apr-2008 18:36
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I can't see how it would be phone related, because everything was working with one VFX line. Only since the second one has been put on, we've been having these problems

maverick
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  #126198 24-Apr-2008 18:46
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I don't have an answer for you as yet, I have tested with out own PAP2 and all works correctly, the only thing I don't have is the phones you have.....so the Telemate phones where cordless ones ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

modcar

71 posts

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  #126199 24-Apr-2008 18:48
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yes they are cordless ones

Bletch
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  #126355 25-Apr-2008 20:05
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Are you sure they aren't interfering with each other (I wouldn't be surprised if they were)? Can you borrow two corded phones to test with?

modcar

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  #126358 25-Apr-2008 20:10
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dont have any corded phones, will try and borrow a couple off friends.

The cordless bases are about 5m away from eachother, and have been that way for the last couple of years

Bletch
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  #126361 25-Apr-2008 20:14
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5m is a little close.... some phones can cope with this, but many can't - I'll be interested to see how your testing with corded phones goes. Good luck :D.

modcar

71 posts

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  #126362 25-Apr-2008 20:17
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I'll give it a go, thanks for that!

The 1st line is on an extension card so will move it to another room, see how that manages

maverick
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  #126465 26-Apr-2008 11:40
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Went to 3 Red Sheds today and couldn't find a telemate cordeless phone Cry, they only had a FX3850N one, is this the same model as you have ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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