[TelstraClear] Johnsonville Micro-outages for past week

Forums › One NZ (including Farmside) › [TelstraClear] Johnsonville Micro-outages for past week - support too slow

timmmay

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#21335 23-Apr-2008 12:31

Over the past week i've had frequent microoutages lasting between 5 seconds and 2 minutes. They're more frequent in the evening, but I had a 2 minute outage trying to load geekzone a few minutes ago. Is anyone else having this problem? I don't want to call support because I don't want to spend an hour on the phone.

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#125853 23-Apr-2008 12:40

When I was with TCL Cable in J'Ville last year it was the same

I changed to DSL with WxC and have had no such issues anymore

timmmay

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#125865 23-Apr-2008 13:12

It's only the last week it's gotten bad. Is there any software around that can monitor internet connection uptime by pinging various sites every 5 mins or so? Or I might even go down to 30 sec to see how bad it really is.

Horace

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#126000 23-Apr-2008 22:58

Is a router present?

timmmay

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#126001 23-Apr-2008 22:59

Yes, Linksys 54GL. I can always get to the router control panel, just not the internet.

BarTender

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#126020 24-Apr-2008 07:22

As per the other "random disconnections" thread, I assume you are running DD-WRT with a different internal IP address range on the box.

But yes, I have had microoutages, doing a traceroute shows the cable network is ok (you can get to your default route), but not further through the TCL network.

jpollock

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#126027 24-Apr-2008 08:02

I have also been seeing micro-outages...

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geekiegeek

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#126047 24-Apr-2008 09:29

My outages have been worse this week also - running a Lynksys WRT54G with a 172 internal address range. I'm in Wilton.

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#126059 24-Apr-2008 10:01

When you get a microoutage (if it's possible to test / whatever)... try doing a traceroute to Google or some other international site ie:

tracert -d 64.233.167.99

Perhaps try doing one now, and then when you get the outage compare the differences, then we would have more of an idea which box within TCL has the problem.b

timmmay

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#126233 24-Apr-2008 22:41

During a microoutage I don't even have DNS. I recently went back to the stock 54GL firmware from tomato, there's nothing much between them for basic usage really. I'd just like a decently configurable firewall.

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#126244 25-Apr-2008 01:33

I have noticed that as well, however the DNS server (rachel.paradise.net.nz - 203.96.152.4) is 5 hops for me, and normally it's the 3rd or 4th hop that has died. Again it's something worth testing.
Plus I would replace the stock firmware as I have seen that suffer from the ARP corruption and other really annoying things, where as DD-WRT works well, and has an easy interface for the firewall.

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#126285 25-Apr-2008 12:11

I'm not using a wifi router here, I do have a linux system between me and TCL, but that's it.

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#126307 25-Apr-2008 14:12

Well if you have a linux box then setup a cron job to ping to say google or some other commonly hit site (by IP address), and if you don't get a response to the ping do a traceroute out to that box, and see where it stops.

would be interested to see how often it stops, as I haven't noticed microoutages here (miramar) for the last few months.

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#126652 27-Apr-2008 22:07

I am relieved after all these outages I've been having (Wilton/Ngaio) that it's not just me.

As for my sub standard speeds since January, that's another story.

What's going on? I really lothe calling TC.

Don't take life too seriously. Remember, no one gets out alive.

timmmay

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#126654 27-Apr-2008 22:21

When you call TC call them from a cellphone that has a speaker phone function. It makes life easier, plus you have the satisfaction of costing them money for every minute they keep you on hold.

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#126680 28-Apr-2008 06:57

Interestingly enough I had an outage over the last 15 mins and I think I have figured out what is going on:

1) I had a HUGE timeout when doing a tracert on hop 5:
5 20 ms 20 ms 20 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]

2) I couldn't even connect to http://www.paradise.net.nz, or geekzone, or gmail, or anywhere else :(

3) However if I connect to SSL sites ie httpS://www.paradise.net.nz or any other SSL site, then it works fine.

Me thinks the transparent proxy has something "not so right with it".

Any way we can ask to not be transparently proxied.... doubt it.

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