[WXC/VFX] SPA2102 adaptor config menu AWOL

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] SPA2102 adaptor config menu AWOL

eljefe

99 posts

Master Geek

#21391 24-Apr-2008 22:46

I rang Worldxchange last week and asked their guys for advice on a good adaptor to go with my Netgear DG834 router.

The guy recommended the Linksys SPA2102.
2 days ago it arrived from "Elive".
Last night I asked for my VFX account. Today it was enabled.

The standard IP configuration address recommended in the instructions dosent bring up anything in my browser.
If I take off the path (/admin/advanced) it brings up the Netgear router login.

Got on the blower to two different guys at World exchange for well over an hour. In the end we had tried everything.
The first one recommended trying to set it up without the Netgear router in the loop. No luck for me.

The second guy suggested otherwise.
We had to reset the IP via the **** etc on the phone but still no luck with a configuration menu.

They advised I ring the helpdesk in Jamacia or where ever the hell it is for Linksys.
They are ringing me up tomorrow evening.

I was so looking forward to this. Now I am grumpy.

If I plug it all together as per the instructions in the Linksys manual, it actually stops my broadband access.
I am not sure if that is saying anything?
I am back to running thru my netgear router alone to post this.

If anyone has any good advice then feel free to pass it on.

Cheers
jeff

MrChairman

26 posts

Geek

#126234 24-Apr-2008 22:59

Are you sure you're trying to access it using the correct IP address? You dont need to use the /admin/advanced path to get to the configuration page and it should not go to your routers login without the pass. The spa should have a different ip from that of your router.. Dial **** from the handset then 110#. It'll tell you the IP that you should be using to get to it.

Regardless you should still be able to access it by connecting it straight to your pc through ethernet using the default IP. If not it could indicate a faulty device.

Might be worth trying a factory reset or turning off dhcp and setting up a static.

eljefe

99 posts

Master Geek

#126236 24-Apr-2008 23:10

MrChairman: Are you sure you're trying to access it using the correct IP address? You dont need to use the /admin/advanced path to get to the configuration page and it should not go to your routers login without the pass. The spa should have a different ip from that of your router.. Dial **** from the handset then 110#. It'll tell you the IP that you should be using to get to it.

Regardless you should still be able to access it by connecting it straight to your pc through ethernet using the default IP. If not it could indicate a faulty device.

Might be worth trying a factory reset or turning off dhcp and setting up a static.

Yeah I should have **** on speed dial by now. Its just says, "0.0.0.0 Linksys - configuration menu " in that annoying robotic english womens voice.
The IP it tells you to use in the printed Linksys instructions is 192.168.0.1/admin/advanced
... which actually pulls up the netgear router config (minus the path bit)

How woudl I turn off DHCP?

Jeff

MrChairman

26 posts

Geek

#126240 24-Apr-2008 23:56

Try connecting the device straight to your pc via ethernet without the netgear router in between, then use that address.

Dhcp and static setup are done via the **** menu although I dont remember the codes off the top of my head I'm sorry.

Niel

3267 posts

Uber Geek

Trusted

#126246 25-Apr-2008 03:11

If your internet stops when you have the ATA plugged in without the router, then either the device is faulty or one of the cables are the wrong type (network cables can be straight or crossover) which works for devices that are auto detect but not for decives that are not. Or you are using the wrong sockets, which I think is unlikely.

If the router is connected and the config IP brings up the router page, then the router has the same IP address as the ATA. You can change the router's IP address.

You can never have enough Volvos!

Darc

30 posts

Geek

#126261 25-Apr-2008 08:13

Funny enough, I went through the same problems as you with the same product this week.
5 hours with help desk ( and I am rather "illiterate" in this field), and finally advised to contact the Linksys suppliers, but every 0800 number I rang kept shuffling me to somewhere else using 1800 each time. Result -- no success. So called in a computer repair person who spent an hour with the help desk and the two problems he solved were
1--- whenI did the IP reset from the phone directions, I wasn't getting a reboot for the Linksys settings at the conclusion
2--- The wireless router WAS a different IP setting to the Linksys and hindering the setting up.
Don't know if this helps you, but I am glad that weare back on line after a week of it.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#126267 25-Apr-2008 09:33

Hi Jeff...just a quick one you are connecting to the 2102 on the LAN interface and not the WAN interface, WEB access is disabled by default.

Could be a silly question but had to ask

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

eljefe

99 posts

Master Geek

#126288 25-Apr-2008 13:02

maverick: Hi Jeff...just a quick one you are connecting to the 2102 on the LAN interface and not the WAN interface, WEB access is disabled by default.

Could be a silly question but had to ask

No questions are silly... I am not very literate in this area.
For instance, there is no mention of LAN or WAN in any of my instructions that I received with the adaptor.

Where would I configure this Maverick?

I am trying to configure it by typing the following into my browser bar:
192.168.0.1/admin/advanced

This is what the linksys instruction sheet says to do.

jeff

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

eljefe

99 posts

Master Geek

#126318 25-Apr-2008 14:43

MrChairman: Try connecting the device straight to your pc via ethernet without the netgear router in between, then use that address.
Dhcp and static setup are done via the **** menu although I dont remember the codes off the top of my head I'm sorry.

When I take the netgear router out of the loop, I have only 1 phone line, from phone to the spa2102 adaptor. 1 cable, from ethernet port to PC, and the power plug.

I still get no response from any number of ip numbers I put into my browser to try and do the config.

The only lite on the adaptor that is working is the power light...
it flashes on, then quickly flashes 3 times, then goes off for about 1.5 seconds and repeats.

jeff

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#126339 25-Apr-2008 17:50

Okay here may be the problem, on the Back of the device there are 4 ports, 2 for the Phone and 2 others one goes to the router , the other the PC, make sure you plug your PC into the Yellow port labelled Ethernet, and Plug the SPA2102 into the router using the Internet port

Whta is probably happening is that you are trying to talk to the SPA2102 on the Internet port , but this by default is not enabled due to security, try that and see how you go.

Actually just rereading your post the Netgear router is on the same LAN IP range as the 2102, you will need to change either the Routers LANS IP range or the 2102's one, the only way to do the SPA2102 is to make sure your disconnected from the netgear router and make sure your connected on the ethernet port.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

eljefe

99 posts

Master Geek

#126374 25-Apr-2008 20:43

Actually just rereading your post the Netgear router is on the same LAN IP range as the 2102, you will need to change either the Routers LANS IP range or the 2102's one, the only way to do the SPA2102 is to make sure your disconnected from the netgear router and make sure your connected on the ethernet port.

Thanks for that Maverick. I have just spent 2 hours on the phone to the phillipines.
I think they have done all they can. At least the first 2 of the lights on the SPA are constant now.
I seemed to be losing my line quite a bit with yellow lights flashing up on my net-gear router.

The woman was able to help me find a useable ip address to start my configuration.

I pasted in the *$MA.cfg URI, and saved it, but "registration state" still tells me "not registered"
so I guess will need to ring Worldxchange support to see what else needs sorting.

Thanks for the helpful responses so far.

blow me down! The SPA phone light just lit up in the time it took me to write this...
And I have dial tone....
Exciting stuff.....

Cheers
jeff

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#126381 25-Apr-2008 21:39

Yes from a bit of time to get on line it may take a few minutes to standup, it needs to get some config details and this may take a few minutes.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications