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freitasm

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#21404 25-Apr-2008 12:38
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This week I was testing the advanced services WorldxChange will be releasing for their VFX VoIP service. I was allowed to take some screenshots and post it here for you guys to see what's coming.

These services will be available as an add-on to the standard VFX package, with a monthly fee. They may be more suitable for SME, but it can certainly appeal to the geeks here.

Once the services are enabled, all thos "Advanced" options you find in myVFX will be available.

These are the new options in Incoming Calls:



This is the new option for Call Control:



Also a new item Client Applications is added with the following basic options:



All those options are pretty much self explanatory, but the CommPilot Call Manager is the great new feature. It allows complete control of your VoIP calls from a browser popup. This includes initiating voice calls, answering incoming calls, creating conference calls, modifying profiles - even initiate calls from contacts in your Outlook. Here is how this popup looks:



And here is how the Outlook integration looks like:



And here is the Call Log:



If you don't have Microsoft Outlook you can still load your contacts using the Personal Phone List found in the Outgoing Calls tab:



During my tests I found a couple of small bugs - all fixed already. The main thing is that all my Outlook contacts are stored with +[country] [area] [phone] so that I can use these while roaming overseas - and this also works when calling from the popup window, including for my New Zealand contacts stored as +64 [area] [number]. Very cool!

The service should be available for general consumption in the next couple of weeks.





















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sbiddle
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  #126302 25-Apr-2008 13:58
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What is the alternate number option for? Will it be possible to obtain numbers in other regions for incoming calls but all calls still be routed out via the user's main VFX number to comply with NAD regulations?

 
 
 

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freitasm

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  #126303 25-Apr-2008 14:00
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This is from the page:

"Alternate Numbers allows up to ten additional phone numbers or extensions to be assigned in addition to your primary number and extension. All additional numbers and extensions ring your phone(s) just like your primary phone. In addition, you can specify a distinctive ringing pattern for each number, if your phone supports it. Only your administrator can configure new numbers and extensions for you. "




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  #126306 25-Apr-2008 14:07
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sbiddle: What is the alternate number option for? Will it be possible to obtain numbers in other regions for incoming calls but all calls still be routed out via the user's main VFX number to comply with NAD regulations?


You can attach multiple secondary numbers to ring your phone... eg the Tauranga office, Wellington etc.

From a calling party perspective it looks like you have a local number...

AK




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ajobbins
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  #126308 25-Apr-2008 14:16
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Any ideas on pricing at this stage?

freitasm

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#126309 25-Apr-2008 14:17
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Yes, I was told $7.95 a month for the "Advanced Pack" - but don't quote me on that, wait for the official announcement.




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  #126310 25-Apr-2008 14:18
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antoniosk:
sbiddle: What is the alternate number option for? Will it be possible to obtain numbers in other regions for incoming calls but all calls still be routed out via the user's main VFX number to comply with NAD regulations?


You can attach multiple secondary numbers to ring your phone... eg the Tauranga office, Wellington etc.

From a calling party perspective it looks like you have a local number...

AK


Yeah I realise this - it's something that VFX have been unable to offer so far.

They have only been able to allocate you a number for another region that allows both inbound and outbound calling, something that breaches the NAD. I'm just assuming that they will now be able to link virtual numbers in other regions back will all outbound calls originating via the main VFX number.

Assuming they are launching this I'm sure it'll be very succesful!

ascroft
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  #126315 25-Apr-2008 14:35
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If it can route inbound calls from a 'private' number straight to either voice mail. or reply with a message such as 'I dont know you - rack off' and then disconnect the call that would be nifty. Would save not just answering it and waiting for it to go away.




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  #126317 25-Apr-2008 14:41
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You can do this with Selective Acceptance or Selective Rejection options... Not to voice mail, but allow/disallow incoming calls based on some rules.




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maverick
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  #126340 25-Apr-2008 17:59
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Actually Call forward selective can send the calls to Voicemail you would set the Number to forward to 082210 (VoiceMail) and then determine what the requirements are for that,i.e Time of Day, Incoming number etc.


Alternate numbers will enable you to have up to 10 Inbound only numbers with up to 4 different ring types terminating to a single phone (Normal ring and 3 others)and it may enable numbers from outside your region to be allocated as it is a termination number only.....Wink, there would be a charge for each number allocated as well, confirmation on this at a slightly later date


Cost hasn't been set yet still to be determined.....but we are not far away




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kfella2000
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  #126341 25-Apr-2008 18:06
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ascroft: If it can route inbound calls from a 'private' number straight to either voice mail. or reply with a message such as 'I dont know you - rack off' and then disconnect the call that would be nifty. Would save not just answering it and waiting for it to go away.


In the standard services you can already do that if you turn anonymous call rejection on the person with a private number will get this message "The party you are trying to call does not accept calls from private numbers please try again later"and then it will disconnect from them

maverick
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  #126342 25-Apr-2008 18:08
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ascroft: If it can route inbound calls from a 'private' number straight to either voice mail. or reply with a message such as 'I dont know you - rack off' and then disconnect the call that would be nifty. Would save not just answering it and waiting for it to go away.



Actually anonymous rejection does this already, you can block private numbers and the RVA tells them you don't accept calls from unidentifed numbers, this is part of the basic features, what it dosn't do is send it to Voicemail, Selective call forward will..........


Edit: Opps kfella2000 bet me to it Laughing




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exportgoldman
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  #126420 26-Apr-2008 09:17
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Maverick,

I don't see a lot of use of a lot of the new features (or at least our clients arn't requesting them) But from what I can see the ones we are losing sales from are not having Group Pickup, Group Hunt (which from the discriptions seem to both be in this feature pack)

The other two features which we find people are wanting and we are losing sales over are

Music On Hold
Virtual Secretary (Press 1 for Sales, Press 2 for Support)

Please, please tell us these will be included in the Advanced Feature Pack.




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  #126422 26-Apr-2008 09:19
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I know it's not something that Phil may be able to answer but it would be interesting to know if WxC plan to go down the path of having a fully managed PBX service.


maverick
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  #126472 26-Apr-2008 12:05
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exportgoldman:
Maverick,

I don't see a lot of use of a lot of the new features (or at least our clients arn't requesting them) But from what I can see the ones we are losing sales from are not having Group Pickup, Group Hunt (which from the discriptions seem to both be in this feature pack)

The other two features which we find people are wanting and we are losing sales over are

Music On Hold
Virtual Secretary (Press 1 for Sales, Press 2 for Support)

Please, please tell us these will be included in the Advanced Feature Pack.


What you are looking at here is Residential feature set's not enterprise, residential services don't include Group Hunting, Music on Hold, Call Pickup, Auto Attendent etc,


These are services that we are capable of supporting but feature sets have a cost involved with them as they are applied at a group level, so to do that you must be setup as your own individuial group (this is not a residential package),


So the answer to this is no not yet, but it will be something we will be offering the future, Note the cost for this service will be proportionally higer as well as it will be a commercial product.

I should add there are a lot of services we are capable of delivering but the demand has to be there as the service pack offerings have to be purchased in reasonably large qauntities so the upfront costs are pretty big for us.




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maverick
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  #126474 26-Apr-2008 12:07
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sbiddle: I know it's not something that Phil may be able to answer but it would be interesting to know if WxC plan to go down the path of having a fully managed PBX service.




Sorry Steve, bit unsure of the question , we have managed PABX services through the dealer channel now using Epigy Quadro's and SPA9000's




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