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backfiah

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#214648 22-May-2017 19:48
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Have a Galaxy J1 2016 which will work perfectly happily on the Vodafone network on 3G/4G for several days, then suddenly stop having Internet access until the APN settings for the Internet are requested and installed again. Voice and txts functions as normal.

It has also "fixed itself" once after leaving it for a while, but usually trying to do things like send messages on the Facebook messenger app etc will refuse to work unless on wifi once the issue has begun, until it is "reset" as per above.

Any thoughts?

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Linux
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  #1786172 22-May-2017 19:58
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Is the handset purchased from VodafoneNZ or parallel import?

 

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backfiah

227 posts

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+1 received by user: 104


  #1786174 22-May-2017 20:07
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Linux:

Is the handset purchased from VodafoneNZ or parallel import?


Linux



From Warehouse Stationary, but it's the version which is locked to the Vodafone network.

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  #1786207 22-May-2017 20:28
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Have you checked updates and tried a hard reset of the handset?

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backfiah

227 posts

Master Geek
+1 received by user: 104


  #1786255 22-May-2017 21:36
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Linux: Have you checked updates and tried a hard reset of the handset?

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It's updated. Haven't tried a hard reset yet due to the inconvenience and am a bit dubious around the chance it would help.

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