So I get a phone-call from a nice man at Vodafone asking if I want to go on contract for another 12 months and VF will give me $xx credit and a 12 months free Neon subscription.

Seems an OK deal, so I said “Yeah, why not.”  Nice man says he’ll send me an email in the next 10-15  minutes.

Promised email doesn’t arrive. Several chase-up phone calls later, my account definitely shows that I’ve accepted the ‘contract’ and the credit has been applied.  (I'm on customer-zone so can’t check balance in real-time, next billing-cycle will reveal all I guess).  Promised email finally gets to me confirming the credit in writing and a Neon promo-code.  This promo-code looks suspiciously like the one I had received from VF a few weeks for a 90 day trial for being a good customer (apparently).

I sign up to Neon, thinking that perhaps the promo-code gets combined with my account number and it will know to give me a year.  Nada, Neon subscription is set to expire in 90 days  (but at least it didn’t want a credit-card number so it doesn’t start charging me automatically).

I sent a couple of emails to the nice woman who I got the confirmation from to query this.  No reply.

I get on the phone again today to be told by the VF rep, “Our apologies, the Neon is for 90 days only.  There are no 12 month promos”.

I expressed my dissatisfaction but decide to suck it up, the account credit is worth it, and I have no compelling reason to change provider (yet!!).

Then speaking to a colleague today he has just received an email from Vodafone promising him 12 months free Neon if he signs for another year.

What gives, Vodafone?  IS the 12 months free Neon for re-signs real or not?

TL;DR I was promised 12 months free Neon and only got three.