MyVodafone app .... thank god text options still exist

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amiga500

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#215216 17-Jun-2017 12:47

MyVodafone android app worked perfectly up to a week ago & then stopped working. Tried reinstalling & re-setting password numerous times. Get the 'Houston' error. This number does not exist on our network an absolute pain. etc etc.

The problem started when it asked for a password & never worked again.

The fact that the app has 4185 five star reviews but 2562 1 star reviews is really all I need to know. Lots of recent 1 star reviews. Not going to waste any more time with it.

Luckily Vodafone provide good information on how to manage buying addons by using texts. A bit old school but at least it works.

Linux

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#1802583 17-Jun-2017 13:30

Call 777 and ask them to delete the KNOX profile for your number / email address and then start setup again on the App and it will be sorted

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amiga500

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#1802654 17-Jun-2017 17:18

Thanks Linux for the fast and useful reply! I may try that tomorrow when I am in a better frame of mind. 'KNOX profile' I had never heard of it...

Linux

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#1802670 17-Jun-2017 17:52

Knox is internal to VodafoneNZ

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amiga500

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#1802937 18-Jun-2017 12:24

Thanks to Linux & and some excellent help at 777 I am good to go with the MyVodafone app again. Customer service was able to delete the KNOX profile for the number and email. I was told to wait 2 to 3 minutes. After that I reinstalled the app. & it seems to be working fine. Not sure what caused the problem - I suspect an update as I had done some updates recently & I think MyVodafone was one of them. I am running Android 4.3. so that may not have helped either.