Ihug - Connection Reset?

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billgates

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#21589 1-May-2008 14:27

Could someone on Ihug please check few websites for me please?

I cannot connect to www.steampowered.com or any Steam Servers, cannot connect to www.mybalance.co.nz, www.digg.com and few others. Did a tracert to www.digg.com and I had an endless loop which was displaying ihug's gateway....

Paul will you be able to look into this problem? Had couple of others users on GpForums with same problem as well. On the line at the moment with ihug technical department for 10 minutes but no reply yet.

Thanks

billgates

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#127588 1-May-2008 14:39

I'm on Vodafone Broadband, and I can visit all of the above mentioned websites just fine.

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billgates

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#127591 1-May-2008 14:43

manhinli: I'm on Vodafone Broadband, and I can visit all of the above mentioned websites just fine.

I RDP into my home computer where I also have an Ihug connection and its the same problem over there as well. Different Exchanges too. By Vodafone Broadband, do you mean ADSL connection or Mobile broadband?

Edit - Its working now :)

Hopefully for good now.

2nd Edit - Its gone again :(

Do whatever you want to do man.

manhinli

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#127592 1-May-2008 14:46

I'm on Vodafone ADSL broadband...

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julianz

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#127593 1-May-2008 14:48

Yep same here. Sites that aren't working for me are things like Slashdot, Wikipedia, NYTimes and some Aussie sites. Traceroute just bounces around the edge of the ihug network:

Tracing route to slashdot.org [66.35.250.150]
over a maximum of 30 hops:

1     3 ms     3 ms     2 ms gateway [192.168.1.1]
2    41 ms    41 ms    41 ms lo2.akl-grafton-bba2.ihug.net [203.109.128.167]
3    41 ms    41 ms    40 ms gi1-1.akl-grafton-bdr2.ihug.net [203.109.130.110]
4    43 ms    43 ms    42 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]
5    43 ms    43 ms    49 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142]
6    47 ms    45 ms    43 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]
7    42 ms    44 ms    42 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142]
8    43 ms    44 ms    43 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]
9    41 ms    41 ms    46 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142]
10    49 ms    50 ms    44 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]

Cheers,

Julian.

manhinli

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#127597 1-May-2008 14:52

Here's my trace route to Slashdot:

Tracing route to slashdot.org [66.35.250.150]
over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms 10.1.1.1
2    44 ms    50 ms    49 ms lo1.akl-grafton-bras2.ihug.net [203.109.128.91]
3    43 ms    43 ms    43 ms gi2-31.akl-grafton-bdr1.ihug.net [203.109.143.54]
4    43 ms    44 ms    46 ms host9.1.110.203.in-addr.arpa [203.110.1.9]
5    43 ms    44 ms    43 ms so-3-0-0.XT1.AKL1.ALTER.NET [210.80.38.133]
6   204 ms   204 ms   205 ms 0.so-1-0-0.IR1.SAC2.ALTER.NET [210.80.51.57]
7   279 ms   279 ms   279 ms 0.so-2-0-0.IL1.SAC1.ALTER.NET [152.63.48.33]
8   256 ms   254 ms   260 ms 0.so-3-1-0.XT1.SCL2.ALTER.NET [152.63.48.14]
9   282 ms   278 ms   279 ms 0.so-6-0-0.BR1.SCL2.ALTER.NET [152.63.57.49]
10   193 ms   182 ms   181 ms cpr2-pos-9-0.sanjoseequinix.savvis.net [208.175.172.169]
11   215 ms   210 ms   211 ms hr1-te-1-0-0.santaclarasc8.savvis.net [204.70.200.214]
12   183 ms   182 ms   182 ms 204.70.203.133
13   220 ms   210 ms   215 ms csr2-ve240.santaclarasc8.savvis.net [66.35.194.35]
14   210 ms   242 ms   283 ms 66.35.210.202
15     *        *        *     Request timed out.
...

Slashdot works (as the traceroute is close enough anyway), along with Wikipedia and all the other mentioned websites.

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billgates

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#127599 1-May-2008 14:57

Sounds like a problem with certian IP ranges or some server problems.....

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manhinli

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#127602 1-May-2008 14:58

billgates: Have you tried a traceroute of Slashdot? Maybe it's an ihug server(s) problem which is common to yours as well.

Also has anyone tried a complete reset?

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#127605 1-May-2008 15:01

manhinli: billgates: Have you tried a traceroute of Slashdot? Maybe it's an ihug server(s) problem which is common to yours as well.

Also has anyone tried a complete reset?

here is my tracert to Slashdot... stuck in a loop as well....

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

tracert www.slashdot.org

Tracing route to www.slashdot.org [66.35.250.151]
over a maximum of 30 hops:

1     *        *        *     Request timed out.
2    56 ms    59 ms    60 ms lo1.akl-grafton-bras1.ihug.net [203.109.128.90]

3   113 ms   179 ms   237 ms gi2-32.akl-grafton-bdr2.ihug.net [203.109.129.23
4]
4    53 ms    52 ms    53 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
5    52 ms    53 ms    51 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
6    52 ms    52 ms    52 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
7    51 ms    52 ms    67 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
8    52 ms    52 ms    52 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
9    51 ms    66 ms    51 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
10    53 ms    60 ms    52 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
11    52 ms    52 ms    52 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
12    52 ms    53 ms    54 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
13    50 ms    53 ms    52 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
14    54 ms    53 ms    52 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
15    51 ms    53 ms    52 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
16    53 ms    51 ms    54 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
17    53 ms    52 ms    53 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
18    54 ms    53 ms    52 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
19    51 ms    53 ms    52 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]
20    55 ms    52 ms    53 ms et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
21    51 ms    52 ms    52 ms vl110.akl-grafton-bdr2.ihug.net [203.109.130.142
]

Tried resetting the modem/router as well.

Do whatever you want to do man.

manhinli

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#127610 1-May-2008 15:07

Yep... you two are stuck between

et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]
and
vl110.akl-grafton-bdr2.ihug.net [203.109.130.142]

Looks like something Vodafone needs to advise or fix ASAP.

EDIT: Vodafone had a problem yesterday morning with Auckland customers, but it apparently got fixed at 9am.

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julianz

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#127611 1-May-2008 15:11

That network status page has the be the single most useless page on their whole site, it's almost never updated and when it is, claims fixes hours before things actually get better.

Suggested new slogan: "Vodafone Broadband. Who said anything about nuclear attack? Our internet can't survive a decent rainstorm!"

bleater

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#127613 1-May-2008 15:12

Yeah, I've got the same thing.. looks like a borked router config in their core.

Just for laughs, I tried calling the call centre to tell them about the problem. After 20 minutes on hold, I get through to someone. After 10 minutes trying to explain to her what a router was, I gave up, and asked to be transferred to business services. Spent another 20 minutes on hold, then gave up finally.

I'm a recent convert to iHug, and hence Vodafone, and man, am I wishing I'd stayed with my former ISP... at least they trained the monkeys they let loose on their routers.

Here are some of the sites which end up in a loop in the same router pair as mentioned above:

ad.doubleclick.net 216.73.86.152

Note that the last one is likely to hold up loading of LOTS of web pages.

EDIT: I'm on Fendalton, Christchurch exchange.

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manhinli

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#127614 1-May-2008 15:14

bleater: ad.doubleclick.net 216.73.86.152

Note that the last one is likely to hold up loading of LOTS of web pages.

Yeah - but no ads!

What are your exchanges then?
Mine's Howick.

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billgates

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#127615 1-May-2008 15:17

I have 3 different ihug connection with problems on all of them..

Flagstaff, Claudelands and Hamilton East

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manhinli

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#127616 1-May-2008 15:21

I think Vodafone's got another problem - Webmail's down

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billgates

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#127617 1-May-2008 15:23

Update - Fingers crossed, websites are now accessible...

PS - Webmail is also down for me....

YES I can finally play some Counter Strike!

Do whatever you want to do man.

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