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Topic # 217753 11-Jul-2017 07:27
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I keep getting letters from Vodafone trying to sell me an ADSL connection. The letters have my street address, so VF clearly knows where I am.

 

I live in the rural countryside, many kilometres from the nearest cabinet. I know this because for years I was desperate to get off dial-up and neither Vodafone nor Spark nor anyone else could help me. Only when wireless RBI came along was I able to get broadband (with another provider).

 

An ADSL connection would not be possible at my property even if I wanted one, which I certainly don’t. For that reason and others, I am getting very tired of receiving these pointless sales letters. I know they are mass mailings, but surely a technical company like Vodafone is capable of filtering out unsuitable addresses from its database. I suggest they try looking at their own coverage maps.

 

As someone who tries to be environmentally responsible, I find this continuous paper waste offensive. It may not amount to much in the larger scheme of things, but the principle of it offends me. I also dislike being constantly spammed by VF, even if it is snail mail. Investors in the company might also wonder what other wasteful inefficiencies are needlessly bleeding money if it can’t even be bothered to check its own mailing lists.

 

This ongoing paper bombardment does not create an image of a modern, forward-looking company. The impression I get from it is more like the death throes of a wounded dinosaur. If this is the company’s idea of 21st century advertising, who would want to trust it with anything as technical as an Internet connection?

 

 





I reject your reality and substitute my own. - Adam Savage
 


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mdf

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  Reply # 1819332 11-Jul-2017 08:05
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If you are happy with the nuclear option, you can sign up to the do not mail register: https://www.marketing.org.nz/Services/Do_Not_Mail

Though someone from Vodafone might like to confirm whether or not they comply with the direct marketing code of practice. I'm not sure they're a member.

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  Reply # 1819335 11-Jul-2017 08:14
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Have you tried putting "Not at this address, return to sender on the letter" and sending it back?  I vaguely recall doing something like that to Slingshot letters (addressed "To the occupant" no less) - I haven't seen any from Slingshot for quite a while.


 
 
 
 


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  Reply # 1819343 11-Jul-2017 08:29
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Message me with your details and I'll get that updated. Sorry about the waste paper!

 

m





Channel Manager, Help & Support @ Vodafone NZ




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  Reply # 1869560 20-Sep-2017 16:29
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MikeHales:

 

Message me with your details and I'll get that updated. Sorry about the waste paper!

 

m

 

 

@MikeHales: I guess they didn't get  your memo. This time they sent me an even wastier heavy card, colour-printed on both sides. Now they want to give me a TV I can't use, on top of the ADSL that won't work at my address. I honestly have to say that on the basis of this experience, I would never go to Vodafone for any product or service. If they can't even figure out where their own ADSL cabinets are, why should anyone ever trust them to provide any kind of service? 

 

 





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  Reply # 1869628 20-Sep-2017 18:07
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Own ADSL cabinets or Chorus?

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Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1869630 20-Sep-2017 18:11
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Rikkitic:

 

 

 

An ADSL connection would not be possible at my property even if I wanted one, which I certainly don’t. For that reason and others, I am getting very tired of receiving these pointless sales letters. I know they are mass mailings, but surely a technical company like Vodafone is capable of filtering out unsuitable addresses from its database. I suggest they try looking at their own coverage maps. 

 

 

HAHAHAHA yea... this assumes the sales teams actually talk with support/technical teams.


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  Reply # 1869632 20-Sep-2017 18:11
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Rikkitic:

 

MikeHales:

 

Message me with your details and I'll get that updated. Sorry about the waste paper!

 

m

 

 

@MikeHales: I guess they didn't get  your memo. This time they sent me an even wastier heavy card, colour-printed on both sides. Now they want to give me a TV I can't use, on top of the ADSL that won't work at my address. I honestly have to say that on the basis of this experience, I would never go to Vodafone for any product or service. If they can't even figure out where their own ADSL cabinets are, why should anyone ever trust them to provide any kind of service? 

 

 

 

 

 

 

Gee, overreact much?


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  Reply # 1869635 20-Sep-2017 18:16
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Not sure mailed letters are really spam. I don't mind then though, because at least it costs the advertiser, and it isn't intrusive like spam which requires some attention. Often letters are printed on environmentally friendly paper and ink and/ or recycled. It isn't like plastic packaging on vegetables, where some supermarkets will actually package individual fresh veges in polystyrene trays and plastic wraps, which I find poor form.




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  Reply # 1869640 20-Sep-2017 18:24
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networkn:

 

Rikkitic:

 

MikeHales:

 

Message me with your details and I'll get that updated. Sorry about the waste paper!

 

m

 

 

@MikeHales: I guess they didn't get  your memo. This time they sent me an even wastier heavy card, colour-printed on both sides. Now they want to give me a TV I can't use, on top of the ADSL that won't work at my address. I honestly have to say that on the basis of this experience, I would never go to Vodafone for any product or service. If they can't even figure out where their own ADSL cabinets are, why should anyone ever trust them to provide any kind of service? 

 

 

 

 

 

 

Gee, overreact much?

 

 

He promised he would fix it. It didn't get fixed. Who would do business with a company that doesn't keep its promises?

 

 





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  Reply # 1869642 20-Sep-2017 18:33
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Linux: Own ADSL cabinets or Chorus?

Linux

 

No idea. All I know is I tried to get broadband at this location for years. It was made very clear to me that there was no way that would ever be possible, then or any time in the future. The nearest cabinets were well over 5 km away. RBI finally fixed it for us. It is a lot faster than ADSL anyway. The constant mailings are not a biggie. At first I saw them as a joke. But I still would never do business with a company that has such a hard time seeing the difference between its backside and a hole in the ground.

 

 





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  Reply # 1869647 20-Sep-2017 18:38
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My friend is connected on the end of a 6km run of copper in Puhoi and has a OK ADSL connection

Yes it's not over 3Mbp/s down but is great for them

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  Reply # 1869654 20-Sep-2017 18:44
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Rikkitic:

networkn:


Rikkitic:


MikeHales:


Message me with your details and I'll get that updated. Sorry about the waste paper!


m



@MikeHales: I guess they didn't get  your memo. This time they sent me an even wastier heavy card, colour-printed on both sides. Now they want to give me a TV I can't use, on top of the ADSL that won't work at my address. I honestly have to say that on the basis of this experience, I would never go to Vodafone for any product or service. If they can't even figure out where their own ADSL cabinets are, why should anyone ever trust them to provide any kind of service? 


 



 


Gee, overreact much?



He promised he would fix it. It didn't get fixed. Who would do business with a company that doesn't keep its promises?


 



You need to take a chill pill @MikeHales can only pass on the information not action

It's rude posts like yours that brass people off and push them away from Geekzone

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  Reply # 1869659 20-Sep-2017 18:51
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Vodafone are a great provider. Have you checked if your house has been upgraded via RBI? Tonnes of investment going there.





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  Reply # 1869661 20-Sep-2017 18:55
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mattwnz:

 

Not sure mailed letters are really spam. I don't mind then though, because at least it costs the advertiser, and it isn't intrusive like spam which requires some attention. Often letters are printed on environmentally friendly paper and ink and/ or recycled. It isn't like plastic packaging on vegetables, where some supermarkets will actually package individual fresh veges in polystyrene trays and plastic wraps, which I find poor form.

 

 

My snailmail gets redirected to a PO box, since those are actually vaugely secure. When there is mail, I go and get it since NZ post will email me about mail or parcels waiting there.

 

I do not like to have to go there just to find its some advertising crap.





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  Reply # 1869711 20-Sep-2017 19:55
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Agree to sign up for ADSL and see what happens





Mike

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