FibreX cable modem firmware upgrade

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gaddman

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#218081 25-Jul-2017 10:54

Hi,

We (Vodafone) are in the middle of rolling out some new firmware to the TC4400 cable modem (FibreX customers), expected to be completed by the end of the week. This firmware fixes a few issues, including some related to troubleshooting and stability.

There are some other threads here talking about intermittent loss of internet. Although this firmware is intended to fix some identified network issues, it's not expected to resolve everything raised here. Disconnects can be a symptom of loads of things, from wifi, to physical cabling, to network, so please continue to log faults if you're having problems so we can troubleshoot thoroughly.

thanks,

chris

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#1828938 25-Jul-2017 11:06

Thanks for the update.

Is anything required to be done manually, or are firmware updates automatic? Is it possible to tell when firmware has been upgraded?

gaddman

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#1828946 25-Jul-2017 11:10

No need for you to do anything. It'll get pushed to your cable modem, the upgrade will take place, and the modem will reboot on the new firmware. There isn't a way to see your firmware version, but I'll post an update here when the rollout is complete.

phantomdb

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#1829011 25-Jul-2017 11:54

High five on the update, fantastic work.

[ SIGNATURE HERE ]

lokhor

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#1829059 25-Jul-2017 13:25

I have found my cable to be a lot more stable recently anyhow but good news nonetheless

All comments are my own opinion, and not that of my employer unless explicitly stated.

DjShadow

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#1829113 25-Jul-2017 14:36

Are the updates being done during the day or night? I just had an outage at 2pm where I needed to reboot the cable modem to get going again.

kharris

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#1829115 25-Jul-2017 14:39

gaddman:

There isn't a way to see your firmware version, but I'll post an update here when the rollout is complete.

So how do we know if our Modem had a a successful upgrade?

Kirk

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gaddman

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#1829147 25-Jul-2017 15:17

@DjShadow - Updates are done during the night, just like any other network upgrade that causes (or risks) a disruption.

@kharris - You won't know for sure if your modem was upgraded, but assume that by the end of the week it will be. We'll know, and will make sure any stragglers are also upgraded, such as people on holiday with their modem powered off. It's also part of our standard troubleshooting if you call in with a fault - checking firmware versions of both the cable modem and the HG659. To clarify, this post isn't asking you to do anything - just letting you know what's going on and listening out for feedback once it's completed.

Pumpedd

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#1829187 25-Jul-2017 16:10

Awesome communication!!!!

MikeB4

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#1829204 25-Jul-2017 16:30

I am sceptical that this will do anything with the issues I am having.

Here is a crazy notion, lets give peace a chance.

DjShadow

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#1829207 25-Jul-2017 16:32

If it can remove the need to reboot the cable modem every other day I'll be happy (and keep the speed consistent)

MikeB4

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#1829235 25-Jul-2017 17:12

DjShadow:

If it can remove the need to reboot the cable modem every other day I'll be happy (and keep the speed consistent)

That would be a start. This is just silly the need for constant reboots. Before the upgrade to Fibre X I would reboot maybe a three times per annum.

Here is a crazy notion, lets give peace a chance.

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yitz

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#1829241 25-Jul-2017 17:28

Perhaps automated reboots is a key feature implemented in the new firmware?

DjShadow

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#1829249 25-Jul-2017 17:56

I hope the new firmware has the option to reboot it via it's webpage

Escapist

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#1830391 25-Jul-2017 22:59

I think I received the upgrade last night at 1am (the modem spontaneously rebooted), it appears that this update disables access to the web ui. The modem still responds to ping on 192.168.100.1, but it doesn't respond on port 80.

MaxLV

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#1830392 25-Jul-2017 23:00

gaddman:

@DjShadow - Updates are done during the night, just like any other network upgrade that causes (or risks) a disruption.

@kharris - You won't know for sure if your modem was upgraded, but assume that by the end of the week it will be. We'll know, and will make sure any stragglers are also upgraded, such as people on holiday with their modem powered off. It's also part of our standard troubleshooting if you call in with a fault - checking firmware versions of both the cable modem and the HG659. To clarify, this post isn't asking you to do anything - just letting you know what's going on and listening out for feedback once it's completed.

Must have happened for me this morning at 12:52am for me. Modem restarted while I was watching You Tube. Only took about two minutes.

I leave my modem and router on 24x7 so my weather station can send reports to Wunderground.

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