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pantsless

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#21849 8-May-2008 18:34
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All,

My VFX calls drop out after 10 minutes. I have already spoken to the helpdesk and they advised me to forward some ports on my router. I also download torrents and the forwading for that works fine.

I changed the IP to 192.168.1.240 as suggested. My router is a 3COM Officeconnect ADSL2 router. I have also done a factory reset to see if that helps.

The forwarding for my router is below for the ortunatelyVFX stuff. Does anyone have any ideas/tips?



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andrewcnz
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  #129447 8-May-2008 19:13
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nate
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  #129472 8-May-2008 20:02
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pantsless: My VFX calls drop out after 10 minutes. I have already spoken to the helpdesk and they advised me to forward some ports on my router. I also download torrents and the forwading for that works fine.

I changed the IP to 192.168.1.240 as suggested. My router is a 3COM Officeconnect ADSL2 router. I have also done a factory reset to see if that helps.


Try putting your PBX in your router's DMZ and see if this resolves it.  If not, do a search for your particular router and see if anyone else has issues with SIP.

If they do, buy another router.

testing123
176 posts

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  #129479 8-May-2008 20:16
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i was given 5060-5069 and 8060-8069 to forward... might make a difference

aside from port forwarding, make sure your sky digital reciever isnt still plugged into the phone socket (if you have a digital decoder).... a common oversight.



exportgoldman
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  #129510 8-May-2008 21:29
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We experience this problem ocassionally at sites, always with Cisco which needs the sipfixup fiddled with.

Otherwise I think the problem is because the NAT translation in your router/modem forgotten/killed after 10 minutes, Newer versions of firmware fix this. Have you got the latest firmware for your 3Com router? Check the manafactors website.

If none of these work, and you ask WorldxChange nicely they can sometimes fix it from there end as well by changing the config file in your VFX equipment.





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pantsless

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  #129525 8-May-2008 22:10
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nate:
Try putting your PBX in your router's DMZ and see if this resolves it. .


I reckon this might be it.

In the instructions, it says FROM: 58.28.20.150 but where I do the port forwarding, I couldn't see where to put that in until I clicked the DMZ tab and it let me put it in there.

We shall see where it goes.

maverick
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  #129738 9-May-2008 18:22
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Generally there are 2 reasons why calls will stop at 10 minutes, both are due to the routers,

The first one will be when the router blocks the ports so stops the audit message getting back to the device and the second one which I think it will be is when the router actually changes the message  (Basically corrupts the message) send me the details of the call and I will take a look, Have a feeeling the 3com will be the issue though




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