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neilinnz

165 posts

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#21864 9-May-2008 11:21
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... if you don't want to pay for them to tell you that your Vodafone mobile phone has developed a fault which they're not going to fix within its' warranty period.

Here's the real deal,

My Nokia 6085 mobile phone one day decided to give up on displaying stuff on it's small external screen (it's a flip phone).  So, it's less than 12 months old and I took it back to Noel Leeming as it was still within it's warranty.  I paid a $55 bond to cover any fixes made which would have been my fault because I've not been treating it bad or done anything to damage it.  I walked away with just my sim card as they don't even lend you a phone.  Good job I had a spare old phone for the 2 weeks it was away.
Then I get a call saying the phone has been returned but they couldn't fix it due to liquid damage. OK, so I go into the store expecting a replacement phone as mine isn't fixable.  But, oh no! That's not the case.  Apparently the liquid damage is my fault.  I know for a fact the phone hasn't been anywhere near any liquid and it's just been used in the same manner as all my previous mobiles.  They tell me it could be caused by changes in temperature and condensation.  What???  I should have realised I needed to treat this phone differently to all my others and not let it move so quickly from being cold outside to a warm house, I should have known to leave the phone in the garage to acclimatize until it reached room temperature!!! Really!
I not even convinced that liquid damage was the cause, my guess is that some electronics have gone as the screen still lights up it just doesn't display any text on it (like who's calling, and the time).  My guess is that they couldn't be bothered and they'd just put liquid damage down as how could a customer possibly prove otherwise.

So, I get the phone back and I don't even get my bond back, it costs me $55 for Noel Leeming to tell me my phone is broken, something I already knew, and that they're not going to fix it.

I normally buy all my 'tech' stuff from Noel Leeming because the prices are the same as everywhere and you get fly-buys.
This ends now, I'm not entertaining them any more.

Anyone else had any similar dealings, and do I have any options to getting this phone fixed within it's warranty?

Thanks for listening, and join me in my boycott.

Neil

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xpd

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  #129623 9-May-2008 11:32
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Why is it every time someone takes a faulty Nokia phone in to be repaired anywhere, its always "liquid damage" straight away ???
Youre the 3rd person Ive come across in the last few years to have that problem.

Do these phones have water cooling or something in them ?




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sbiddle
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  #129626 9-May-2008 11:42
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"liquid damage" seems to be the usual response to any damaged phone!

Most new phones do have a sticker inside them that changes colour with any moisture so it's very obvious if the phone has been exposed to moisture. The problem however is that these stickers can easily change with every day use even if it's not the root cause of the failure.

Fair Go & Cosumer have run plenty of "liquid damage" stores over the years and the reality is there is probably very little you can do about it.

NZtechfreak
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  #129627 9-May-2008 11:47
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Yep, what sbiddle said (unfortunately).

Your only hope of a replacement at this point is to make such a big noise with Noel Leeming that they replace it themselves to shut you up....




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neilinnz

165 posts

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  #129635 9-May-2008 12:05
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Thanks for your replies.
I did kick up as much fuss as I could in Noel Leeming but their only suggestion was to contact the Nokia repair centre.  Don't see the point in getting someone else to tell me 'it was liquid damage'!

mikal
172 posts

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  #129637 9-May-2008 12:19
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Demand to see photo graphic evidence of it. They can and should give you a picture of where the corrosion has occured.

neilinnz

165 posts

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  #129638 9-May-2008 12:25
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They offered me photographic evidence, but I don't think that's going to help.  If there are sensors who's to say they did just touch them with a sweaty palm.
I guess I have to live with this.
But I'm still boycotting Noel Leeming as they weren't very sympathetic.

sbiddle
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  #129641 9-May-2008 12:34
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It's a very unfortunate situation to be in, espeically if you know you haven't exposed your phone to anything that would cause damage beyond normal wear & tear.



allstarnz
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  #129643 9-May-2008 12:40
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i wonder if it's another model with dodgy hinges, I have a 6165i (CDMA).  The hinges on that are dodgy as. 

My first phone got replaced under warranty, and my second one may end up going sometime soon too.  It does to a blurry rainbow type effect, then goes off. I can normally fix it by wiggling it slightly.  There are numerous other threads on it.

I think it's just a cop out.  That gauge is a bit unreliable IMO, my previous phone showed 'water damage' according to the sticker, but it definitely wasn't.


mikal
172 posts

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  #129644 9-May-2008 12:41
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Corrosion happens over time and its the corrosion on the actual circuits they should be looking at.  Looking at the sensor should just be part of their preliminary inspection of the phone
Does anyone know how long it takes for corrosion to settle and cause issue to electronic circuits?

basicallythis
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  #129661 9-May-2008 13:36
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I understand Noel Leeming's position here.

I used to work for a cell phone company, and we sent phones away to MobileFoneRepair to get them fixed. They charged us $45+GST (or so) if we sent a phone away that wasn't covered under the warranty. This is fair because someone spent their time to have someone on the front desk to sign for the package, transfer it to the workshop, have someone take apart the phone, pay for the diagnostic devices that check a cell phone, and then decide it was liquid damage. This isn't Noel Leeming charging you, this is the phone repair company.

As for liquid damage claims, I guess formerly working at the cell phone store, I've had more than my fair share where customers claim it hasn't been anywhere near water, and then obvious liquid damage (rust, indicator changed colour, residue around), they swear they don't know how it got there. As for where to go from here? You could kick up a fuss, talk to the Manager, talk to MobileFoneRepair, talk to Vodafone and see if you have some retention, or just get a new one.

n00dy
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  #129666 9-May-2008 14:03
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mikal: Does anyone know how long it takes for corrosion to settle and cause issue to electronic circuits?


It can start as littles as 1hour and or as long as months, lots of contributing factors, I have has a phone go INTO a pool ( chlorine not salt), did the dry thing and it lasted months. What i have also found it that the corrssion is only causing a short circuit and if the phone is disassembled and the corrosion is removed ( using CRC IPA cleaner then CRC Co contact cleaner) the phone starts working as normal all over again. Quite often we do this to help someone out.

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  #129667 9-May-2008 14:05
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I can appreciate your frustration with Noel leeming as they sold you the phone. However, it doesn't cost them anything as if the phone was found to have a fault Nokia would be replacing it, not Noel leeming.

Noel leeming also contract to a third party who makes the call on how the phone was damaged.

They really don't have a vested interest in it as far as I can tell so there is no benefit to them to try and claim that it was liquid damage if it wasn't.

Your real beef should be with the repair centre who have advised Noel leeming that the phone has liquid damage.

ajobbins
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  #129669 9-May-2008 14:23
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Ask for Photographic evidence, and if you are not convinced take it to the dipsutes tribunal. Will only cost you $30.00

neilinnz

165 posts

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  #129673 9-May-2008 14:36
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By the responses here I can see that Noel Leeming aren't at fault but they did sell me the phone and it did develop a fault during it's warranty.  I shouldn't have to contact the repair centre, that's their job if a customer has an issue.  I bought it from them, not from the repair shop.  If they believe that I haven't had my phone anywhere near any water then I would have expected them to replace the phone and then return the faulty one to Nokia for a credit.  I'm only peeved off about this whole thing because I haven't had it anywhere near any water, that's my real issue I suppose, the fact that the phone's only lasted a few months before faulting.

It also seems likely that Nokia flip phones are prone to this sort of fault.  I doubt I'd get another one in the future because of this.

If there's one silver lining to this it's that I now have a stronger case with the wife on justifying a nice new iPhone when it turns up (bought from Dick Smith of course!)

ninjabear
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  #129678 9-May-2008 14:55
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To be honest

I haven't seen the inside of the mobile that has a sticker or anything that changes color.I doubt it is a sticker there's just no room for it.Everything is tight inside.The sticker might cause problems to the hardware


however...heard from someone saying that there's usually condensation stuck inside the mobile and you can see even if the mobile is dry inside.When liquid dries inside you can actually see where it was wet in the first place.There's like a scar left behind

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