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#21868 9-May-2008 14:18
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TelstraClear customers say 'Now's Good' at NetGuide Awards

On the day TelstraClear launched its new online destination it also scooped a major prize at the NetGuide 2008 People’s Choice Web Awards.

TelstraClear won ‘Best ISP - Nationwide’ at the awards held in Auckland last night.

TelstraClear Head of Consumer Steve Jackson says the award confirms TelstraClear’s position as the leading internet service provider in the country.

"It’s fantastic to be voted number one by our customers and reflects the dedication of the team here at TelstraClear to offer a superior online experience. We have made a number of improvements to our website and the services we provide customers in the past year and to see customers recognise that is pretty special for our team. "

"Customers enjoy TelstraClear’s internet reliability, speed and value for money. Our PDQ Broadband is an example of simple, easy to understand internet with transparent pricing."

"Winning this award last night topped off a fantastic day after the launch of in the morning."

TelstraClear will not rest on its laurels - it also has some great new business broadband plans being launched soon that will give customers even greater control of their broadband experience.

The award confirms the findings of the latest Epitiro report, independent industry benchmarking, which found TelstraClear’s Broadband to be the market leader in terms of speed, including the fastest connection speeds, fastest download speeds, best ping times and shortest email roundtrip time.

Murray Judd
Product Manager - Consumer Internet

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  #129697 9-May-2008 15:57
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Wonderful! Well done TelstraClear! Certainly good to see TCL is doing well across ISP. Hope this momentum stays and build up with more and more digital offering!

Now that TCL has the best ISP recognition, as well as being the fastest broadband provider... let's work on the digital TV services please! Bring in some TCL-only channels to make TCL digital tv services stand out more! (While at there, why not expand or complete your Christchurch cable roll out?)

I know the balance (or focus) is largely on Business customers but Residents customers are just as important too. Residential customers are customers too and with more digital offering, and more and more families exposed to the media rich world on the Internet, then they won't be turning back to non-cable services! Soon people will only associate "True High Speed Broadband Internet" with "TelstraClear", and strive to be the best "HD Paid TV services Provider" in NZ :-D


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  #129705 9-May-2008 16:11
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Well i switched yesterday, so im hoping its going to be good in the future. Congrats.

(so far its not been, for some reason im capped at 256k even though usage meter says i'm on PDQ Max w/out Interleaving 10G. Interleaving and FS/FS haven't been switched over either, so maybe its yet to kick in.)

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  #129842 10-May-2008 12:25
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chiefie: Bring in some TCL-only channels to make TCL digital tv services stand out more!

Hey, TCL already have Bloomberg and Discovery T&L, and the TCL Weather Channel!...

All they need now is Scifi TV, Nasa TV, offer TV1,2,3 in HD and TCL would have an even more attactive offering!

Just my 2 cents worth.  Other than that, congrats TCL, glad to see you are the top of the ISP heap!


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  #129845 10-May-2008 12:35
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Did anyone mention that TelstraClear contacted their entire customer base (including staff) inviting them to vote for them (not that there's anything wrong with that) but...I don't recall my ISP contacting me encouraging me to vote for them, and I'm not sure how many other ISPs followed suit. Good on them for winning, but not sure how accurate the results can be based on that info.

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  #129890 10-May-2008 17:07
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Ifyou don't think there is anything wrong with it, then why mention it? Doesn't change the fact that just because you ask people to vote, they might choose not to. You could even argue that it may have the opposite effect.

And yes other ISP do exactly the same thing, as do any other nominees in any of the categories.

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#129912 10-May-2008 18:29
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nzealander: Ifyou don't think there is anything wrong with it, then why mention it? Doesn't change the fact that just because you ask people to vote, they might choose not to. You could even argue that it may have the opposite effect.

And yes other ISP do exactly the same thing, as do any other nominees in any of the categories.

Just because I may not mind, others may...pays to tell both sides of the story so people can make up their own minds. As to why I mentioned's all about generating discussion...that's what this site is for. As for other ISPs doing the same thing, having a banner on your website inviting people to vote is a little different from targeting them directly...don't you think? 

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  #130146 12-May-2008 09:21
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maybe I am confused about how voting of any kind works? I thought the premise was that who ever wanted people to vote for them, told them why they should and people then made up their minds?

I.e. The labour party goes out and says "this is why you should vote for us" and then we as individuals decide if we agree. So with that process in mind, it doesn't really matter if you approach your customers or not because they will NOT vote for you if they dont agree.

And it is easier to just ignore an email then it is to go and actively vote so I would argue it doesn't change anything.

I wasn't critising the fact you brought it up, it is the fact that you seem to believe that telling people to vote "isn't fair". Sorry, but that is the entire point of a vote.

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