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Topic # 220246 2-Aug-2017 08:39
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I've got the My Vodafone app widget set up on my Nexus 5X but for the last couple of weeks it hasn't been displaying my details. Instead it just says "There was a problem while fetching your information. Tap" (there's probably more text but it cuts out at this point).

 

I've restarted the phone several times over the last few weeks, removed the widget and added it back, gone into the app and signed out and then back in, nothing seems to fix it.

 

Is it working for other people?

 

It also annoys me that the widget doesn't seem to resize to the width of the screen. On my Nexus 5X it extends about 4/5's of the way across the screen and then there's a gap to the right of it. On previous phones it has always filled the entire width of the screen.

 


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  Reply # 1835390 2-Aug-2017 08:48
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I'm not sure about the particular device you're using, but on the iPhone mine fails to show data usage on the graphical display so you have to navigate through to the data use metric to see what you've actually used.

 

I get the impression that their app is very broken and they don't really want to put resources into fixing it.




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  Reply # 1835393 2-Aug-2017 08:57
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alasta:

 

I'm not sure about the particular device you're using, but on the iPhone mine fails to show data usage on the graphical display so you have to navigate through to the data use metric to see what you've actually used.

 

I get the impression that their app is very broken and they don't really want to put resources into fixing it.

 

 

The widget used to show my current account balance and you could tap the widget to cycle through different displays that shows your remaining minutes and data. Something like this:

 

 

I didn't think the iPhone had widgets, so what you saw was probably different to the Android version of the app.


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  Reply # 1835398 2-Aug-2017 09:07
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The widget is for the Android version. Plenty of resources attached to the app and this bug is under investigation.

 

Cheers





Channel Manager, Help & Support @ Vodafone NZ




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  Reply # 1835471 2-Aug-2017 10:08
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MikeHales:

 

The widget is for the Android version. Plenty of resources attached to the app and this bug is under investigation.

 

Cheers

 

 

Cheers for that, it's good to know that it's not something at my end.

 

Any comment on the size of the widget? Was it built for a certain size screen or should it adapt to the screen size?


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  Reply # 1835623 2-Aug-2017 12:19
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Built to adapt and fix is in the works - waiting on release date.

 

cheers





Channel Manager, Help & Support @ Vodafone NZ




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  Reply # 1835693 2-Aug-2017 12:55
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MikeHales:

 

Built to adapt and fix is in the works - waiting on release date.

 

cheers

 

 

Excellent!


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  Reply # 1835710 2-Aug-2017 13:22
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Since the update I can't view my Vodafone bill on my Samsung Galaxy A3. The old app let me do this perfectly.

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  Reply # 1836718 3-Aug-2017 16:48
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Apologies, I mis-spoke - widget is fixed in size but bug fix is scheduled for release later this month.





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  Reply # 1836973 4-Aug-2017 09:01
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MikeHales:

 

Apologies, I mis-spoke - widget is fixed in size but bug fix is scheduled for release later this month.

 

 

Oh, ok. Maybe I was just lucky that on my last two phones the widget perfectly filled the width of the screen.


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  Reply # 1856769 1-Sep-2017 15:41
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Hi MikeHales,

 

Just wondering when the fix was coming please now that it's 1st September already?


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  Reply # 1856782 1-Sep-2017 15:59
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@mrgsm021 Thanks for the reminder, 2 weeks' time. Fix confirmed. Was delayed, forgot to check in on it, my bad.





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1856909 1-Sep-2017 19:23
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MikeHales:

 

@mrgsm021 Thanks for the reminder, 2 weeks' time. Fix confirmed. Was delayed, forgot to check in on it, my bad.

 

 

 

 

Thanks, good to know


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  Reply # 1862735 12-Sep-2017 11:40
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@MurrayM App update is now out for Android

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1862748 12-Sep-2017 12:04
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Thanks for the heads up Linux, updating now




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  Reply # 1862859 12-Sep-2017 14:47
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Linux:

 

@MurrayM App update is now out for Android

 

Linux

 

 

Great, it works fine now on my phone. Thanks!


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