Experience with Vodafone home phone and broadband

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jesterz

97 posts

Master Geek
+1 received by user: 4

Topic # 22081 16-May-2008 09:08

Hi all,

I was reading with interest the new (ish) bundled plans for Vodafone (home phone and 20gig for $90). I'm with Xtra so this is looking quite attractive.

What has been people's experience with Vodafone as a provider e,g. performance, customer service, etc.?

Thanks.

mikal

172 posts

Master Geek

Reply # 131174 16-May-2008 09:19

Customer service poor.
Performance - Good. apart from the 2 weeks just last week where peak times were less than 1mbit.
Airedale St exchange bottom of Parnell

Klathman

192 posts

Master Geek
+1 received by user: 17

Reply # 131184 16-May-2008 09:43

Customer service is either great or crap. I've had both ends of the spectrum so far. Just depends on who you get through to. That compares to my previous xtra experience which was that they were all pretty crap.

Potential speed is about the same but then I am on a very shoddy telecom exchange so that wasn't likely to change but I'm certain that Vodafone are currently doing less traffic shaping as certain access is easily 3 times quicker than with xtra.

Just to give you an idea of what I mean. My ADSL connection is 7600kb/s down and 830kb/s up but with speedtests the max rates are more like 1600kb/s down and 570kb/s up.

For non web/mail apps on xtra I was quite used to max speeds of more like 400kb/s but now it's more like 1200kb/s.

Of course milage may vary.

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hazza87

340 posts

Ultimate Geek
+1 received by user: 4

Reply # 131222 16-May-2008 12:23

Customer Service - Poor
Broadband quality - Good
Noticed a small increase in speed after changing from xtra, Glendowie exchange about 3km away getting 3.5mbits
You will be happy with the performance but you better hope you never have to deal with the customer service reps otherwise you will end up pulling out you hair.

RedJungle

Phil Gale
1107 posts

Uber Geek
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Red Jungle

Subscriber

Reply # 131270 16-May-2008 15:10

I've recently (this month in fact) switched away from vodafone broadband (after a couple of years). I noticed significant slow downs since the takeover of ihug. And the helpdesk wait times became unacceptable.

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manhinli

2483 posts

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Reply # 131279 16-May-2008 15:50

I'm on home phone and the new Ultimate pack.

Customer service - well, good for simple things, but if you're really serious, do stuff online or by person. Hold times are only reasonable during off peak times.

Speed - well just see this!

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jesterz

97 posts

Master Geek
+1 received by user: 4

Reply # 133732 28-May-2008 09:05

Thanks for your replies ... I decided to take the plunge and moved to the Ultimate pack.

Phone and broadband was switched over last night (which I didn't find out until the connection to Xtra stopped working!) and speeds have been fantastic. Much, much faster than Xtra ... so far so good.

I don't seem to have been sent any set up info, so another couple of questions ... is there an online usage monitor and what are the POP3 / SMPT addresses?

Thanks.

xpd

The Overrated Raccoons
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Lifetime subscriber

Reply # 133747 28-May-2008 09:56

pop3: pop.ihug.co.nz
smtp: smtp.ihug.co.nz

There is a meter on their website, however there is also a 3rd party usage meter that works very well.... soon as I find where I put it, Ill put it on my site for you.

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Klathman

192 posts

Master Geek
+1 received by user: 17

Reply # 133753 28-May-2008 10:07

Log on to this site and you can check your usage and change quite a few settings.

https://www.vodafone.co.nz/knox/fixed-line-login.jsp

jesterz

97 posts

Master Geek
+1 received by user: 4

Reply # 134330 30-May-2008 08:02

Awesome - thank you!!!

All up and running and speed is still good ...

ricky204

5 posts

Wannabe Geek

Reply # 134392 30-May-2008 11:16

what sort of speeds are you receiving?

jesterz

97 posts

Master Geek
+1 received by user: 4

Reply # 134399 30-May-2008 11:28

Speeds with Xtra were in the 2.5 - 3 mbps range. After the change, we're getting 3.5 - 4.0. What has been really good is international speeds, I did a speedtest to LA and I was getting about 2.5 mbps ... with Xtra we would never reach 1 mbps.

We're semi rural so more than 2km from the exchange.

So not bad really ... even my wife has noticed the difference!!

eXDee

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Reply # 134489 30-May-2008 18:15

Their peak isnt as reliable as some, they force interleaving so higher latency but that's made up for in the dirt cheap deal that they offer, which i must say is very good.

(though telstra's more consistant, abeit more expensive)