I've just signed up for TelstraClear's phone, broadband, and TV package. After 3 attempts at getting them to install the service...this time they finally got it right..well almost, the tech arrived today. After plugging everything in, we couldn't get the computer to connect to the net. The guy realized that Telstra hadn't actually activated it. Oh well a small matter, easily fixed after spending an hour on the phone...
So I've been having fun with TelstraClear so far, or at least I've spent a lot of time on the phone to them. That said...
I noticed the tech guy only install one main feed into the house...which now has two duel splitters. Something I've never seen a installation guy do (I've been living in Canada, and the Sates for the last few years). I've always been told that every time you split the cable, you loose signal strength. In fact all my installations in North America (I lived in a few places while I was there), I had 1 feed for the internet...and another for the TV. No splitters involved.
Also I was trying to get the guy to route a cable upstairs, as I want to put a TV up there. However he just suggested that I run a cable up there...I can't find anywhere in the paperwork if they are required to route the cable to different rooms if you want it? I just know in the states you get 4-7 during in an installation. I didn't push it, as really I probably won't end up with a TV up there. The option is always nice though.
My signal strength to the Cable box (I'm not a tech guy, so I'm just going from what the box says) is at about 41-48%, from my experiance in NA most of the time they are not happy unless it's at 80++ Does anyone know if this is normal as well? The picture seems fine, a bit choppy at times...but alright.
Finally the internet itself is way slower than I was expecting. I decided to run a few speedtests (yes I know, it's not the most accurate way to do things...) however I'm getting an average of 700kbs. I've signed up for the 10G 4mbps/2mbps service...i know I won't get that sort of speed...but I have to admit I was expecting it to be a bit faster.
I thought I would ask here before calling TelstraClear, because I'm fed up with talking to them. I do feel better after having a bit of a moan about it, so thank you!
Does any/all of that sound normal? I could just be expecting too much, as I say I'm just going off what I'm use to in North America.