Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


274 posts

Ultimate Geek
+1 received by user: 29


Topic # 222528 16-Aug-2017 07:58
Send private message

I recently upgraded my internet service from Vodafone Unlimited Ultra Fast Cable (50 Mbps) to Vodafone FibreX 200 Mbps plan. The price seemed great at around $70/mth. I thought my streaming would be much better with this service, supposedly 4X faster, but in practice it seems worse. I get great speeds on  on the OOkla Speed Test (it jumps to 180 almost straight away and then quickly zips up to 200 Mbps). I stream from BBC iplayer, SBS Australia, ABC Australia and use Kodi video addons a far bit. None of these services work any better, and in fact, they seem worse (buffering, disconnecting).

 

I disconnected the Vodafone router and use my own TP-Link Archer C7 router, which is reasonable quality. I don't think the problem is my router or devices, I think it is the FibreX service. I know FibreX is not true fibre optic to your home, but a hybrid of fibre optic and cable. I was hoping for a snappy, quick, and reliable service, but so far I am not impressed.

 

What are other peoples experiences with FibreX and streaming services? I am starting to think I should not have "upgraded".


Create new topic
12410 posts

Uber Geek
+1 received by user: 5811

Trusted

  Reply # 1847370 16-Aug-2017 08:46
Send private message

You may find this thread interesting 

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=214442





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


100 posts

Master Geek
+1 received by user: 42

Vodafone NZ

  Reply # 1847379 16-Aug-2017 09:04
One person supports this post
Send private message

Hi KiwiTim,

 

Some suggestions for starters:

 

If you haven't logged a fault, then that's the best place to start. By upgrading you've got a new cable modem, new router, new wifi, the cables/connectors have been moved around, and you have a new IP address (different v4 address, new v6 address). That's a lot of potential for issues, which our faults team can work through - although your Ookla speedtest suggests most of that is good.

 

If you're only streaming on one connection at a time in HD, then 50Mbps is plenty - a connection 4x faster isn't going to give you 4x better quality. What it does provide is the capability for running more simultaneous streams.

 

If you, or anyone else here, is able to give me some useful info like the IP addresses the streaming connection comes from then I can check it's optimal. Although in my own experience with streaming on Kodi the problem is not here, but where you're streaming from - different sources give different performance.

 

 




274 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1847380 16-Aug-2017 09:07
Send private message

MikeB4:

 

You may find this thread interesting 

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=214442

 

 

 

 

That is one long thread! I see that new modems are coming that should improve things. Fibre optic won't be in my street until 2019, so I'll have to stick with FibreX until then. Lets hope the new modem roll out improves the service.


5764 posts

Uber Geek
+1 received by user: 1710

Trusted

  Reply # 1847382 16-Aug-2017 09:11
Send private message

KiwiTim:

 

MikeB4:

 

You may find this thread interesting 

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=214442

 

 

 

 

That is one long thread! I see that new modems are coming that should improve things. Fibre optic won't be in my street until 2019, so I'll have to stick with FibreX until then. Lets hope the new modem roll out improves the service.

 



Off shore services will possible have other things outside of New Zealand affecting the speed. Especially to the UK with BBC IPlayer. What is streaming youtube 4k and 1080P like? Does it buffer or just load instantly and and go? That will give you a fair idea on where to start looking.

Please turn off wifi and test via Ethernet only. No test done via wifi has any value of any kind.

 

 





Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




274 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1847383 16-Aug-2017 09:13
Send private message

gaddman:

 

Hi KiwiTim,

 

Some suggestions for starters:

 

If you haven't logged a fault, then that's the best place to start. By upgrading you've got a new cable modem, new router, new wifi, the cables/connectors have been moved around, and you have a new IP address (different v4 address, new v6 address). That's a lot of potential for issues, which our faults team can work through - although your Ookla speedtest suggests most of that is good.

 

If you're only streaming on one connection at a time in HD, then 50Mbps is plenty - a connection 4x faster isn't going to give you 4x better quality. What it does provide is the capability for running more simultaneous streams.

 

If you, or anyone else here, is able to give me some useful info like the IP addresses the streaming connection comes from then I can check it's optimal. Although in my own experience with streaming on Kodi the problem is not here, but where you're streaming from - different sources give different performance.

 

 

 

 

Thanks Gaddman. I am in a hurry this morning, so I will get back to you with IP addresses later in the afternoon. Wifi is the same as I'm using my Archer C7 router. I will test again with the Vodafone router and get back to you later in the day.

 

Thanks,

 

Tim




274 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1847388 16-Aug-2017 09:19
Send private message

Coil:

 

KiwiTim:

 

MikeB4:

 

You may find this thread interesting 

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=214442

 

 

 

 

That is one long thread! I see that new modems are coming that should improve things. Fibre optic won't be in my street until 2019, so I'll have to stick with FibreX until then. Lets hope the new modem roll out improves the service.

 



Off shore services will possible have other things outside of New Zealand affecting the speed. Especially to the UK with BBC IPlayer. What is streaming youtube 4k and 1080P like? Does it buffer or just load instantly and and go? That will give you a fair idea on where to start looking.

Please turn off wifi and test via Ethernet only. No test done via wifi has any value of any kind.
 

 

 

Youtube 4K HDR is streaming fine


86 posts

Master Geek
+1 received by user: 36


  Reply # 1851437 23-Aug-2017 18:53
Send private message

Can you see/post your signal level if you go to the modem page? Something like the status page in 192.168.100.1?



274 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1851766 24-Aug-2017 10:27
One person supports this post
Send private message

Gaddman and Danza, thanks for your offers of help. I think I have got to the bottom of the problem. I was using a DNS geo-unblocking service and I think it is just a coincidence that the geo-unblocker's performance plummeted when I switched to fibreX. I have since moved onto a different geo-unblocking service which is working much better, so most sites are streaming ok now. Thanks again for your advice.


100 posts

Master Geek
+1 received by user: 42

Vodafone NZ

  Reply # 1851783 24-Aug-2017 11:09
2 people support this post
Send private message

Great to hear you're back up and running @KiwiTim. Using alternate DNS definitely opens you up to some sub-optimal routing, so hopefully most of your other traffic is good too. You might find general browsing could be a bit slow as well - partly just the longer DNS lookup and partly that Google, CloudFlare and other CDN providers might be serving you content from AU or US instead of locally.




274 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1851840 24-Aug-2017 12:26
Send private message

gaddman:

 

Great to hear you're back up and running @KiwiTim. Using alternate DNS definitely opens you up to some sub-optimal routing, so hopefully most of your other traffic is good too. You might find general browsing could be a bit slow as well - partly just the longer DNS lookup and partly that Google, CloudFlare and other CDN providers might be serving you content from AU or US instead of locally.

 

 

True indeed, but the content for entertainment is so much better. If I gave up geo-unblocking my evenings would be somewhat duller.


1091 posts

Uber Geek
+1 received by user: 427


  Reply # 1851860 24-Aug-2017 12:42
Send private message

Yes DNS geo-unblocking servics can play havoc with your streaming. 

 

The issues with Fibre-X seem to have been ironed out now. We on the 200/20 plan and have not had any noticeable dropouts for a few months. We have multiple screens streaming Netflix etc. Saying that, when we first signed up it was terrible. Multiple dropouts etc everyday, now just a bad memory from the past. For $70 per month we really can't complain, and out first 6 months were even half price.




274 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1852284 25-Aug-2017 08:59
Send private message

@Wiggum How did you get the first 6 months for half price? Were you switching from another ISP?


1091 posts

Uber Geek
+1 received by user: 427


  Reply # 1852699 25-Aug-2017 16:01
Send private message

KiwiTim:

 

@Wiggum How did you get the first 6 months for half price? Were you switching from another ISP?

 

 

It was a special they were running. I think it was due to all of the problems they were having. I also believe that customers that moaned a lot, also got the discount.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.