Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


ohbse

7 posts

Wannabe Geek
+1 received by user: 1


#222957 5-Sep-2017 14:39
Send private message

We've got a Vodafone fibre connection in the office, we need a /28 to allow for 14 public addresses, a service that was dead simple to request through Spark. Unfortunately it seems nobody at Vodafone business support has a clue how to set this up, surely such a basic service isn't beyond the realms of possibility?

 


Happy to pay for all the public IP's obviously, not a matter of cost. At this point support are saying it's literally not possible, despite other ISP's being able to accommodate with ease. Could anybody assist with a contact in Vodafone that knows how subnets work? Do we need to abandon Vodafone entirely?


Create new topic
MikeHales
615 posts

Ultimate Geek
+1 received by user: 213

Trusted

  #1859022 5-Sep-2017 14:50
Send private message

Sorry to hear about the hassles - message me with some details of your account and I'll reach out internally.




ohbse

7 posts

Wannabe Geek
+1 received by user: 1


  #1859031 5-Sep-2017 14:59
Send private message

Thanks Mike, I've fired through our details and the background info.


ohbse

7 posts

Wannabe Geek
+1 received by user: 1


  #1884195 16-Oct-2017 10:57
Send private message

Just as an update/FYI if somebody comes across this in the future, we gave up and are cancelling our account and going elsewhere. It really isn't possible to get more than one IP on a fibre service through Vodafone and their engineers do not appear to understand how subnetting works. Concerning.




sbiddle
30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1884251 16-Oct-2017 11:59
Send private message

If a provider doesn't promote something as being available it's safe to assume that it's not.

 

At the end of the day something like this is something you'll typically find with specialised providers and not mass market providers as it's not something 99% of customers have any requirement for.


ohbse

7 posts

Wannabe Geek
+1 received by user: 1


  #1884260 16-Oct-2017 12:17
Send private message

Absolutely agree, ordinarily this wouldn't even register, but this is a service every other ISP approached could supply and most annoyingly Vodafone themselves said shouldn't be a problem. They even allocated the IPs before running up against issues, plus the process of confirming it wasn't possible took well over a month.

I'm not really pissed off, just updating the thread with the conclusion for others sake.

Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.