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565 posts

Ultimate Geek

#223066 11-Sep-2017 11:25
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We a presently with Vodafone and are moving into a brand new house in an area that has fibre.


The wife organised it with them 2 weeks ago to have the net connection ready for the move into the new house on the 15th of September.


We now have been told the technician will be around on the 4th of October to set up.


She rang them and said that we wanted it on when we moved into the new house and asked why the delay.


They checked and came back and said that there is already an internet connection there and that they have to wait till that is disconnected on the 4th of October.


How is this even possible when it is a brand new house ? and no one even living there.

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424 posts

Ultimate Geek

  #1862241 11-Sep-2017 11:34
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oh man now that is strange! perhaps squatters? tongue-out


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Uber Geek

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  #1862246 11-Sep-2017 11:41
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Is there an ONT in the house already?




565 posts

Ultimate Geek

  #1862247 11-Sep-2017 11:46
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Am not sure ... we do not get the key to the house till the 14th Sept.




Is there an ONT in the house already?




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Uber Geek

  #1862255 11-Sep-2017 11:52
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Which fibre company?


I think there's a trial underway where they set up ONTs in newly built houses before anyone moves in, this involves setting up a dummy order, which would explain the open service order that OP's ISP is seeing.



  #1862410 11-Sep-2017 16:03
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it wasnt a show home was it?


565 posts

Ultimate Geek

  #1862430 11-Sep-2017 16:30
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Nope, not a show home.


I suspect it may be what Dark Shadow stated above.


I have sent of a couple of emails, so I hope to get a reply back.




it wasnt a show home was it?


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