We a presently with Vodafone and are moving into a brand new house in an area that has fibre.

The wife organised it with them 2 weeks ago to have the net connection ready for the move into the new house on the 15th of September.

We now have been told the technician will be around on the 4th of October to set up.

She rang them and said that we wanted it on when we moved into the new house and asked why the delay.

They checked and came back and said that there is already an internet connection there and that they have to wait till that is disconnected on the 4th of October.

How is this even possible when it is a brand new house ? and no one even living there.