General moan here, but long story short, I got tired of repeated disconnections on my FibreX account which required power cycling the FibreX modem.  This was especially inconvenient since the modem is in the basement accessible via an outside door, and is where the network hub is sited.

I complained that I wasn't getting a useful service, and they confirmed the constant dropping out.   Their customer retention team agreed to provide me with a 4G modem as a backup device as I wanted and needed redundancy and to reduce the price they gave me a bundled price with reduced capacity on the fibreX.

Off overseas to China for a month, and I find myself firewalled from gmail, amazon, aws, github, facebook, reddit, youtube i.e. the world as I knew it!  VPNs are going to be illegal for personal accounts from Jan 2018 and most are currently blocked right now, but I did find that RDP is not being blocked.

I managed to RDP to my desktop when my fibreX was working, but found that my backup 4G modem then stops working a week before I get home.  So, with both down I have no access to the world.

And the reason?  They blocked my 4G access because it wasn't being paid!  Even though I was given a bundled price by customer retention and they were going to make the deductions :(  And how do I know that was the reason?  Because they sent a SMS to the 4G modem!!  Yes, I know that they're dropping their ISP email services, but when do you notify customers by SMS to a 4G home service device?

And technical support confirmed the non-payment ( or rather, their failure to make the correct deduction ) and told me that it wasn't possible because they have different bank account details for the two services.

I'm waiting for customer retention to get back to me as I need seriously to find a competent provider.