Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


410 posts

Ultimate Geek
+1 received by user: 98


Topic # 223447 29-Sep-2017 16:59
One person supports this post
Send private message

I thought I'd ask here because dealing with Vodafone support is like pulling teeth and the 24 hour wait between email replies is killer.

 

We're moving quite a few customers over to GMail who have had a Vodafone email - everything seemed alright for a day or 2, but we've been getting reports that emails from places like Facebook don't come through. We spent a good part of the day on it, and it appears that any email provider that has both DKIM and SPF enabled seems to simply not come through. If we send emails from a domain with no DKIM / SPF records they come through.

 

Has anyone else run into this issue? Or have we run into an isolated issue? It appears the only time we've seen the issue so far is on @clear.net.nz emails, however just because we haven't had complaints yet doesn't mean the issue doesn't exist on the other domains!






Create new topic
653 posts

Ultimate Geek
+1 received by user: 270

Subscriber

  Reply # 1874925 29-Sep-2017 19:32
Send private message

 Yes, also a clear.net.nz address.

 

 








1216 posts

Uber Geek
+1 received by user: 273


  Reply # 1875067 30-Sep-2017 13:17
Send private message

I have heard of similar issues. Also many posts on Vodafone Community seem to suggest there is something going on too.

 

 

Clear/Paradise have always been somewhat separate from the other domains being ex-TCL. clear.net.nz itself was the only domain to have a SPF/DNS record at the beginning of the month but I see that has since been removed. Not sure if related.

1471 posts

Uber Geek
+1 received by user: 335


  Reply # 1875892 2-Oct-2017 09:14
One person supports this post
Send private message

CamH:

 

emails from places like Facebook don't come through.

 

 

Best fix is...
Tell them to change all of their email contact details to gmail, ie change Facebook contact email to gmail etc. Yes its a pain .

 

This isnt going to get better as time goes on, I wouldnt expect voda to keep putting lots of effort into keeping a (almost) dead email system working at 100%

 

 




410 posts

Ultimate Geek
+1 received by user: 98


  Reply # 1875895 2-Oct-2017 09:19
Send private message

1101:

 

CamH:

 

emails from places like Facebook don't come through.

 

 

change all of their email contact details to gmail, ie change Facebook contact email to gmail etc. Yes its a pain, but do it or put up with it.

 

This isnt going to get better as time goes on, dont expect voda to keep putting lots of effort into keeping a (almost) dead email system working at 100%
Clear is long long defunct . Be thankfull clear email was kept going for this long & move everything permanently.

 

 

 

 

 

 

Thanks - we absolutely would have done this if we had known it would be an issue, but unfortunately we didn't know until after forwarding that it didn't actually work.

 

As soon as we can actually regain access to the affected accounts, we'll be sure to change the registered email, but it's very difficult explaining this process to the older generation who are a bit wary of anyone touching their stuff.






:)
2876 posts

Uber Geek
+1 received by user: 85

Subscriber

  Reply # 1877382 4-Oct-2017 17:14
Send private message

The problem you'll be seeing is that Facebook (as an example) have a HardFail set (-all) in their SPF policy, which tells the recipient email server that emails for facebook.com should ONLY come from those defined at _spf.facebook.com (they have a redirect in).

 

clear.net.nz webmail system is old and I presume does not have the functionality to "remail" instead of forward the emails, which then breaks SPF and is evaluates as a failure at the final email server (Microsoft and co...).  (ref)
R-emailing would be the best practice here to avoid these issues.

 

 

 

Normally if a domain is SPF and DKIM complaint, you would only refuse the mail if BOTH mechanisms fail, but allow if neither are setup or only 1 fails - but the problem is not all mail providers function that way, depending on email server compatibility and mail processing policy.

 

 

 

I can confirm my domain which has a strict (-all) policy for SPF and DKIM setup does not get received if I send to my clear.net.nz mail address.

 

 

 

EDIT: it appears that my Office365 account has indeed received my email, but it was mothballed into the junk folder and had a message from Microsoft saying it failed to pass the spoofing protection test.

 

 

 

 

 

 

 






Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.