Crappy signal from my sure signal after ADSL to VDSL modem change

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Crappy signal from my sure signal after ADSL to VDSL modem change

Forklifttech

3 posts

Wannabe Geek

#223552 5-Oct-2017 17:26

Greetings.

VF recently upgraded my ADSL service to VDSL. Sent out new VDSL modem and now my Sure Signal doesn't seem so sure now. The indicator lights show me that the Sure Signal device is boosting my mobile signal but the end result is as if it was not working at all.

Is it possible that the SS device is not compatable with the VDSL modem?

It was connected as per the modem install instructions.

Any help would be greatly appreciated.

Thank you

Linux

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#1878030 5-Oct-2017 18:14

Hi @Forklifttech

Of course the Sure Signal is compatible with the new VDSL modem (If it's the one Vodafone provided) it has to be something else

You don't mention what type of handset you have got

When you do a voice call does the phone on the front of the Sure Signal unit light up?

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coffeebaron

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#1878061 5-Oct-2017 19:41

Do a speed test on your connection + post VDSL line stats.

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Forklifttech

3 posts

Wannabe Geek

#1878239 6-Oct-2017 06:40

Greetings again team.
The handset I am using is a Sony Xperia XZ and my partner is using a Galaxy core prime.
The house is due to be connected to fibre at the end of the month.
The phone indicator light on the SS does show up when the phone is being used but the dead spots in the house have returned to pre SS. All this has occurred since the new modem was installed.
I am thinking that I might wait till the fibre is up and running hopefully that will solve the issue. In the meantime I will go back to the beginning and reinstall the modem and the SS and post the results.
Thanks.

Linux

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#1878240 6-Oct-2017 07:03

It's not related to if you have ADSL , VDSL or Fibre

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cyril7

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#1878242 6-Oct-2017 07:33

Could it be that the new modem or its PSU is throwing out some RFI that is upsetting the receivers in the SS, purhaps try seperate them a few meters.

Cyril

Coil

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#1878243 6-Oct-2017 07:34

cyril7:

Could it be that the new modem or its PSU is throwing out some RFI that is upsetting the receivers in the SS, purhaps try seperate them a few meters.

Cyril

Different multi board or plugtop. Doubt it will be that however.
I assume it will be like when you get your car back from the mechanics and you hear all these noises you havnt before.

cyril7

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#1878244 6-Oct-2017 07:36

I am not overly familiar with the Suresignals setup, but I assume it uses DHCP to gain network access, if not purhaps its on a different subnet to the new modems lan and therefore lost in an IP blackhole.

Cyril

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Forklifttech

3 posts

Wannabe Geek

#1879024 7-Oct-2017 14:53

Greetings team.

I have conducted a speed test as sugessted and the resuluts are; DL=54.77mbs. UP 27.06 mbs. This test was done wireless as the laptop doesn't have an ethernet port.

I reset the SS and I now seem to have all bars present on the phone in usual dead spots in the house.

Hopefully the reset was what the problem was.

Thanks again everyone.

coffeebaron

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#1879218 7-Oct-2017 20:38

Reset was going to be my next suggestion. Speed test is good for running SureSignal.

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