Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3 posts

Wannabe Geek


Topic # 223552 5-Oct-2017 17:26
Send private message

Greetings.

 

VF recently upgraded my ADSL service to VDSL. Sent out new VDSL modem and now my Sure Signal doesn't seem so sure now. The indicator lights show me that the Sure Signal device is boosting my mobile signal but the end result is as if it was not working at all.

 

Is it possible that the SS device is not compatable with the VDSL modem?

 

It was connected as per the modem install instructions. 

 

Any help would be greatly appreciated.

 

Thank you


Create new topic
3626 posts

Uber Geek
+1 received by user: 2096

Trusted
Lifetime subscriber

  Reply # 1878030 5-Oct-2017 18:14
Send private message

Hi @Forklifttech

 

Of course the Sure Signal is compatible with the new VDSL modem (If it's the one Vodafone provided) it has to be something else

 

You don't mention what type of handset you have got

 

When you do a voice call does the phone on the front of the Sure Signal unit light up?

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

5262 posts

Uber Geek
+1 received by user: 2277

Trusted
Lifetime subscriber

  Reply # 1878061 5-Oct-2017 19:41
Send private message

Do a speed test on your connection + post VDSL line stats.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




3 posts

Wannabe Geek


  Reply # 1878239 6-Oct-2017 06:40
Send private message

Greetings again team.
The handset I am using is a Sony Xperia XZ and my partner is using a Galaxy core prime.
The house is due to be connected to fibre at the end of the month.
The phone indicator light on the SS does show up when the phone is being used but the dead spots in the house have returned to pre SS. All this has occurred since the new modem was installed.
I am thinking that I might wait till the fibre is up and running hopefully that will solve the issue. In the meantime I will go back to the beginning and reinstall the modem and the SS and post the results.
Thanks.

3626 posts

Uber Geek
+1 received by user: 2096

Trusted
Lifetime subscriber

  Reply # 1878240 6-Oct-2017 07:03
Send private message

It's not related to if you have ADSL , VDSL or Fibre

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

6316 posts

Uber Geek
+1 received by user: 296

Trusted
Subscriber

  Reply # 1878242 6-Oct-2017 07:33
2 people support this post
Send private message

Could it be that the new modem or its PSU is throwing out some RFI that is upsetting the receivers in the SS, purhaps try seperate them a few meters.

 

Cyril


6065 posts

Uber Geek
+1 received by user: 1831

Trusted

  Reply # 1878243 6-Oct-2017 07:34
Send private message

cyril7:

 

Could it be that the new modem or its PSU is throwing out some RFI that is upsetting the receivers in the SS, purhaps try seperate them a few meters.

 

Cyril

 

 

Different multi board or plugtop. Doubt it will be that however.
I assume it will be like when you get your car back from the mechanics and you hear all these noises you havnt before. 





 


6316 posts

Uber Geek
+1 received by user: 296

Trusted
Subscriber

  Reply # 1878244 6-Oct-2017 07:36
Send private message

I am not overly familiar with the Suresignals setup, but I assume it uses DHCP to gain network access, if not purhaps its on a different subnet to the new modems lan and therefore lost in an IP blackhole.

 

Cyril




3 posts

Wannabe Geek


  Reply # 1879024 7-Oct-2017 14:53
Send private message

Greetings team.

 

I have conducted a speed test as sugessted and the resuluts are; DL=54.77mbs. UP 27.06 mbs. This test was done wireless as the laptop doesn't have an ethernet port.

 

I reset the SS and I now seem to have all bars present on the phone in usual dead spots in the house.

 

Hopefully the reset was what the problem was.

 

Thanks again everyone.


5262 posts

Uber Geek
+1 received by user: 2277

Trusted
Lifetime subscriber

  Reply # 1879218 7-Oct-2017 20:38
Send private message

Reset was going to be my next suggestion. Speed test is good for running SureSignal.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.