Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forklifttech

3 posts

Wannabe Geek


#223552 5-Oct-2017 17:26
Send private message

Greetings.

 

VF recently upgraded my ADSL service to VDSL. Sent out new VDSL modem and now my Sure Signal doesn't seem so sure now. The indicator lights show me that the Sure Signal device is boosting my mobile signal but the end result is as if it was not working at all.

 

Is it possible that the SS device is not compatable with the VDSL modem?

 

It was connected as per the modem install instructions. 

 

Any help would be greatly appreciated.

 

Thank you


Create new topic
Linux
6825 posts

Uber Geek

Trusted
Lifetime subscriber

  #1878030 5-Oct-2017 18:14
Send private message

Hi @Forklifttech

 

Of course the Sure Signal is compatible with the new VDSL modem (If it's the one Vodafone provided) it has to be something else

 

You don't mention what type of handset you have got

 

When you do a voice call does the phone on the front of the Sure Signal unit light up?

 

Linux


coffeebaron
5717 posts

Uber Geek

Trusted
Lifetime subscriber

  #1878061 5-Oct-2017 19:41
Send private message

Do a speed test on your connection + post VDSL line stats.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 
 


Forklifttech

3 posts

Wannabe Geek


  #1878239 6-Oct-2017 06:40
Send private message

Greetings again team.
The handset I am using is a Sony Xperia XZ and my partner is using a Galaxy core prime.
The house is due to be connected to fibre at the end of the month.
The phone indicator light on the SS does show up when the phone is being used but the dead spots in the house have returned to pre SS. All this has occurred since the new modem was installed.
I am thinking that I might wait till the fibre is up and running hopefully that will solve the issue. In the meantime I will go back to the beginning and reinstall the modem and the SS and post the results.
Thanks.

Linux
6825 posts

Uber Geek

Trusted
Lifetime subscriber

  #1878240 6-Oct-2017 07:03
Send private message

It's not related to if you have ADSL , VDSL or Fibre

 

Linux


cyril7
7758 posts

Uber Geek

Trusted
Subscriber

  #1878242 6-Oct-2017 07:33
Send private message

Could it be that the new modem or its PSU is throwing out some RFI that is upsetting the receivers in the SS, purhaps try seperate them a few meters.

 

Cyril


Coil
6615 posts

Uber Geek
Inactive user


  #1878243 6-Oct-2017 07:34
Send private message

cyril7:

 

Could it be that the new modem or its PSU is throwing out some RFI that is upsetting the receivers in the SS, purhaps try seperate them a few meters.

 

Cyril

 

 

Different multi board or plugtop. Doubt it will be that however.
I assume it will be like when you get your car back from the mechanics and you hear all these noises you havnt before. 


cyril7
7758 posts

Uber Geek

Trusted
Subscriber

  #1878244 6-Oct-2017 07:36
Send private message

I am not overly familiar with the Suresignals setup, but I assume it uses DHCP to gain network access, if not purhaps its on a different subnet to the new modems lan and therefore lost in an IP blackhole.

 

Cyril


 
 
 
 


Forklifttech

3 posts

Wannabe Geek


  #1879024 7-Oct-2017 14:53
Send private message

Greetings team.

 

I have conducted a speed test as sugessted and the resuluts are; DL=54.77mbs. UP 27.06 mbs. This test was done wireless as the laptop doesn't have an ethernet port.

 

I reset the SS and I now seem to have all bars present on the phone in usual dead spots in the house.

 

Hopefully the reset was what the problem was.

 

Thanks again everyone.


coffeebaron
5717 posts

Uber Geek

Trusted
Lifetime subscriber

  #1879218 7-Oct-2017 20:38
Send private message

Reset was going to be my next suggestion. Speed test is good for running SureSignal.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Create new topic




News »

Amazon introduces new Echo devices
Posted 25-Sep-2020 11:56


Mad Catz introduces new S.T.R.I.K.E. 13 Mechanical Gaming Keyboard
Posted 25-Sep-2020 11:34


Vodafone NZ upgrades international submarine network
Posted 25-Sep-2020 09:09


Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.