I have been a client of Ihug for over a decade, now. I am still on dial-up & am not interested in broadband until they sort out the speed issues AND get rid of data capping -or at least sort out how data capping is charged (ie. charging for page loading certain data on it). It's all I've ever known & it's fine for my pruposes.
Last night I'd had a gutsful of the low connection speeds. When Ihug started loading their proprietary hardware in the Telecom exchanges I saw speed decreases but it got sorted out relatively quickly. In the last two weeks my connection speeds have varied bewteen 34-44kbs. My normal speed is 50.6kbs & I've lived in the same residence for over 8 years with no alterations to the wiring etc.
I rang Vodafone & informed the help person of the issue & he went & talked to the duty supervising manager. He basically informed me the supervisor had said it's as good as it will get & he had no interest in even looking it. The help person was really good, he said he would take it further & get back to me. Whether that was lip service or not is irrelevant, it's not his job, but if that's the attitude of a senior supervisor, I would definitely recommend staying away from Vodafone.
I said if I didn't notice any improvement of connection speeds in the next month, Id tell them to stick their service & products & take ALL my services elsewhere. I have NO loyalty to Vodafone whatsoever: Ihug was the company to whom I only felt ANY relationship.
With dickheads, at Vodafone, like that supervisor in charge, it's no wonder the Warriors have turned to crap!
To those on dial-up (if indeed there are any left) what is a good, solid ISP with good service, stable connection speeds & good connections per phone line? And don't say Telecom.