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134 posts

Master Geek

Topic # 22503 29-May-2008 20:44
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Not sure what the problem is... Alot of the time when I try to access a website it ends up taking ALOT more time than it should. This normally happens when I haven't used the internet for a while (eg I leave the computer) then come back and try go to a website. When I do this it hangs on 'looking up' for a good 10 seconds or so, before finally loading the website. Even small sites like google do this.

Anyone know why? I am on Cable broadband in Christchurch and I use Firefox on Windows XP.

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  Reply # 134277 29-May-2008 21:52
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It seems telstras dns servers are being a bit of a pain, apparently all bbc websites wouldnt resolve and lookups for me on PDQ are taking longer than usual.

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Master Geek

  Reply # 134457 30-May-2008 16:03
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I suspected it was the DNS servers.

Any way to fix it or do I have to wait for Telstra to do something about it?


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  Reply # 134464 30-May-2008 16:38
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Are you using a router between PC and modem?



Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+


Speed Test

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  Reply # 134473 30-May-2008 17:17
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Christchurch here, and on cable, everything seemed fine this morning I have not yet been home to test, however last night and this morning it is definitely OK.

Have you got your antivirus and anti spyware updated?

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Master Geek

  Reply # 134475 30-May-2008 17:21
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Yeah, I got a D-Link DI-624 and the Motorola modem supplied by Telstra.

Here are the results for the analyzer in case that helps:

« TCP Analyzer Results »
Tested on: 05.30.2008 01:17
IP address:
TCP options string: 020405ac0103030201010402
MSS: 1452
MTU: 1492
TCP Window: 261360 (multiple of MSS)
RWIN Scaling: 2
Unscaled RWIN : 65340
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 10454kbps (1307KBytes/s)
BDP limit (500ms): 4182kbps (523KBytes/s)
MTU Discovery: ON
TTL: 106
Timestamps: OFF
IP ToS: 00000000 (0)

Anything there that should be changed?

And yes, my antivirus and antispyware programs are all up to date.

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  Reply # 134488 30-May-2008 18:11
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Apparently workarounds are now in place for the broken site (works for me now)
but if you're still getting issues, try Telstra's alternate dns servers
Primary DNS:
Secondary DNS

If you are still unhappy with their speed, consider looking at OpenDNS which is super fast but i just hate that they use yahoo search.

134 posts

Master Geek

  Reply # 134579 31-May-2008 11:50
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That OpenDNS thing is interesting. It does seem to improve my speeds but some sites (eg google) don't load, so I don't think I'll be using it.

I'll try those alternative DNS settings.

Edit: It seems to have fixed it. Only time will tell though.

Another problem though, one which is probably not fixable...

I pay for the 2mbps up 4mbps down plan, but in speed tests while my upload always goes to 2mbps and sometimes exceeds it by a small amount, my download never goes much faster than 2mbps. Is there any way to make my download speed perform to what it says it should?

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Wannabe Geek

  Reply # 135175 3-Jun-2008 13:33
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fraseyboy: That OpenDNS thing is interesting. It does seem to improve my speeds but some sites (eg google) don't load, so I don't think I'll be using it.

I'll try those alternative DNS settings.

Edit: It seems to have fixed it. Only time will tell though.

Could everyone who was having problems with BBC websites please try again using their original DNS servers (either, or,

If the sites are not working for you please let me know what URLs you are trying to access.

Mark Goldfinch.

134 posts

Master Geek

  Reply # 135211 3-Jun-2008 16:02
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The BBC site seems to be working fine now. And the looking up problem seems to be sorted...

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