Static or Dynamic?

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KellyP

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#225952 12-Dec-2017 18:33

Are all ex TCL Cable customers who are now on VF supposed to use Dynamic IP settings now?

Did a factory restore and the Stastic IP setting no longer works. Router is a HG659b supplied by Spark.

tdgeek

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#1917656 12-Dec-2017 19:05

On Voda's website after a Google, "We’re continually upgrading our network so you can keep enjoying consistent and reliable broadband speeds. So, for customers using a Cable Broadband connection and a Technicolor modem, we're changing your static IP address to a dynamic IP address."

Plus Voda charge for them, so yes you will be on a dynamic, or you can buy a static.

KellyP

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#1917836 13-Dec-2017 09:01

tdgeek:

On Voda's website after a Google, "We’re continually upgrading our network so you can keep enjoying consistent and reliable broadband speeds. So, for customers using a Cable Broadband connection and a Technicolor modem, we're changing your static IP address to a dynamic IP address."

Plus Voda charge for them, so yes you will be on a dynamic, or you can buy a static.

It's my parents VF account. I don't think they been moved to the Dynamic IP as it's still accepting the Static IP. I'm currently connected via Ethernet directly to the Cisco DPC3008. The HG659B IP interface does say it's connected when the Static IP details are entered however none of the devices on the Network have internet access.

I can't get my head around it.

tdgeek

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#1917845 13-Dec-2017 09:11

James Bond:

tdgeek:

On Voda's website after a Google, "We’re continually upgrading our network so you can keep enjoying consistent and reliable broadband speeds. So, for customers using a Cable Broadband connection and a Technicolor modem, we're changing your static IP address to a dynamic IP address."

Plus Voda charge for them, so yes you will be on a dynamic, or you can buy a static.

It's my parents VF account. I don't think they been moved to the Dynamic IP as it's still accepting the Static IP. I'm currently connected via Ethernet directly to the Cisco DPC3008. The HG659B IP interface does say it's connected when the Static IP details are entered however none of the devices on the Network have internet access.

I can't get my head around it.

Try power cycling the modem, leave it turned off for at least 30 seconds. You may have the Static as its been stable, but no PPP as its not valid now?

KellyP

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#1918878 13-Dec-2017 10:23

No luck. I'll try a different Router.

ethanbmnz

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#1918879 13-Dec-2017 10:23

Disable VLAN?

KellyP

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#1918881 13-Dec-2017 10:30

ethanbmnz:

Disable VLAN?

Yup - that did it. Any ideas as to why?

Thanks both for the help.

gaddman

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#1919275 13-Dec-2017 20:02

James Bond:

The HG659B IP interface does say it's connected when the Static IP details are entered however none of the devices on the Network have internet access.

I'm not totally sure, but I think if you enter a static IP on the HG659 then it'll show connected as long as the ethernet interface is up. When you buy a static IP it's assigned via DHCP, so router config doesn't change.

In other words, your static IP is not being accepted so you can't do any internets.

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tdgeek

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#1919299 13-Dec-2017 20:26

gaddman:

James Bond:

The HG659B IP interface does say it's connected when the Static IP details are entered however none of the devices on the Network have internet access.

I'm not totally sure, but I think if you enter a static IP on the HG659 then it'll show connected as long as the ethernet interface is up. When you buy a static IP it's assigned via DHCP, so router config doesn't change.

In other words, your static IP is not being accepted so you can't do any internets.

If the Static is assigned by Voda via DHCP, the user should not need to do anything, as its assigned in Voda's network, not via modem config. I.e. if you connect, you have the Static.

Maybe try factory reset?