Vodafone Hub have been disconnected around late night or after 1am for couple of hours

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jackyleunght2002

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#226201 25-Dec-2017 10:35

Hi all

Just wondering, did any one have an problem with the Vodafone hub, it keeps on disconnect around midnight or sometimes 11.30pm or 1am and will stop by at least 1 hour or 2 hours...

All the lights on the vodafone hubs are all on green lights. other network stuff is still connected

Run the Windows Diagnosis and it is mentioned that the DNS server isn't responding

i have rang vodafone Ninja this morning she said she will run a 24 hours line test and reply tomorrow...

* i am just wondering, did the latest firmware has affected my line?

thanks for your help on this one

Merry Xmas everyone

Jacky

phantomdb

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#1924994 25-Dec-2017 15:30

Copper or fiber?

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sbiddle

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#1924996 25-Dec-2017 15:31

As above copper or fibre and secondly do you have an alarm?

jackyleunght2002

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#1925013 25-Dec-2017 17:13

phantomdb: Copper or fiber?

it is on VDSL copper

jackyleunght2002

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#1925014 25-Dec-2017 17:14

sbiddle:

As above copper or fibre and secondly do you have an alarm?

Hi yes i do have an alarm, but it doesn't connect anywhere at all...

and also i have never have any of this problem before, not even when I am on HG659 or the previous firmware upgrade from the Vodafone hub...

thanks

Jacky

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#1925019 25-Dec-2017 17:31

Is alarm phone circuit isolated from modem circuit via a master splitter filter (typically installed at external termination point)??

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sbiddle

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#1925029 25-Dec-2017 18:00

If you have an alarm that has been hooked up to the phoneline and don't have a master filter installed this will very likely be your issue. Are you sure this didn't happen before? Because if the alarm is hooked up correctly it will always cause this to happen as it's acting as a line grabber and isolating the line from all internal wiring.

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jackyleunght2002

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#1925126 25-Dec-2017 23:32

sbiddle:

If you have an alarm that has been hooked up to the phoneline and don't have a master filter installed this will very likely be your issue. Are you sure this didn't happen before? Because if the alarm is hooked up correctly it will always cause this to happen as it's acting as a line grabber and isolating the line from all internal wiring.

we have a dedicated slot purposely for the VDSL...

i have never have any problem like this before and as i said previously there is an alarm existing inside the house, but it doesn't connect anywhere...

thanks

jacky

phantomdb

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#1925468 26-Dec-2017 19:16

jackyleunght2002:
sbiddle:

If you have an alarm that has been hooked up to the phoneline and don't have a master filter installed this will very likely be your issue. Are you sure this didn't happen before? Because if the alarm is hooked up correctly it will always cause this to happen as it's acting as a line grabber and isolating the line from all internal wiring.

we have a dedicated slot purposely for the VDSL...

i have never have any problem like this before and as i said previously there is an alarm existing inside the house, but it doesn't connect anywhere...

thanks

jacky

Just because you have an alarm and your not paying for a monitoring service isn't to say it's still connected to a monitoring service.

It could still be an option at this point. Do you have window stickers for any monitoring company?

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Linux

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#1925506 26-Dec-2017 20:14

Sounds like an alarm grabbing the line to me

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jackyleunght2002

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#1925523 26-Dec-2017 20:45

phantomdb:
jackyleunght2002:

sbiddle:

If you have an alarm that has been hooked up to the phoneline and don't have a master filter installed this will very likely be your issue. Are you sure this didn't happen before? Because if the alarm is hooked up correctly it will always cause this to happen as it's acting as a line grabber and isolating the line from all internal wiring.

we have a dedicated slot purposely for the VDSL...

i have never have any problem like this before and as i said previously there is an alarm existing inside the house, but it doesn't connect anywhere...

thanks

jacky

Just because you have an alarm and your not paying for a monitoring service isn't to say it's still connected to a monitoring service.

It could still be an option at this point. Do you have window stickers for any monitoring company?

no window sticker... thanks

sbiddle

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#1925531 26-Dec-2017 20:59

I don't see any solution to your issue apart from getting somebody in to check your wiring.