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#22625 3-Jun-2008 13:14
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I have been thinking about upgrading my phone and "My Vodafone" has been telling me for the past couple of months that I have an upgrade waiting for me. I have logged in before and checked what the upgrade was and it was for $100-200 off a phone which isn't great but better than nothing.


Today I checked and once again got the message I had an upgrade waiting. Put my phone number into the upgrade "calculator" and got a message there was no upgrade for me at the present time.

Thought that was odd as I have been getting the upgrade message for a couple of months.

I called 777 and spoke to a CSR who couldn't really help at all other than to tell me that there must have been a mistake initially and I don't have any upgrade waiting, then told me to go to the nearest VF store which is a 1 hour drive for me.

I'm sure there should have been someone in NZ she could have transferred me to who could have got it sorted.

Since I don't want to drive 85km to the nearest VF store I guess I'll have to go the the local Telecom shop to see what's on offer there.

I don't mind VF or any company moving there call centre's offshore but it is vital that they are properly staffed by CSR's that know what they are doing. I think asking someone to drive 85km to find out if I have a $100 upgrade is silly and I'm confident if I had spoken to a NZ CSR they could have got it sorted over the phone or at least made a call on my behalf.

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  #135199 3-Jun-2008 15:17
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What is the deal with the upgrade option? How do they choose who is eligible for one!!! ive been a customer for 2 years with a monthly spend of about $100 (not much i know) but ive never been offered an upgrade, ive clicked on the request for an upgrade several times to no avail.. the kind of upgrade id like isnt going to happen so i probably wouldnt jump anyway, but i was wondering if anyone knows the criteria to be offered an upgrade?

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  #135204 3-Jun-2008 15:45

If this was a v.box upgrade offer then I believe you need to redeem the offer within a period of time (I think 2 months?) before the next set of v.box upgrade offers go out. If you have not redeemed the offer you should get a 2nd offer in one of the next runs of "upgrades".

ANY CSR should be able to tell you if you've had past/present upgrade offers as your number is in a list along with the date you were offered the upgrade

http://www.hotupgrades.co.nz is currently being overhauled so there may not be any offers at the moment..

As for the who is eligable, I'm sure thats covered under VF's NDA and anyone in the know wont be able to post here.


 
 
 
 


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  #135340 3-Jun-2008 22:56
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I also feel a little peeved, I have a average monthly spend of $90-$120.00 a month on a On-Account plan and I have brought maybe 4 phones from Voda in the last 2 years, and never been once offered an upgrade deal or anything....

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  #135501 4-Jun-2008 17:40
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Eh, just buy parallel imported I say - get at least $100 off, if not more, compared to the Vodafone price. Not to mention no ugly Vodafone firmware ruining the phones performance...

Delivered to your home too, so no lengthy drive... These guys are pretty cheap (+ a years warranty the last time I checked)




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