I have been thinking about upgrading my phone and "My Vodafone" has been telling me for the past couple of months that I have an upgrade waiting for me. I have logged in before and checked what the upgrade was and it was for $100-200 off a phone which isn't great but better than nothing.
Today I checked and once again got the message I had an upgrade waiting. Put my phone number into the upgrade "calculator" and got a message there was no upgrade for me at the present time.
Thought that was odd as I have been getting the upgrade message for a couple of months.
I called 777 and spoke to a CSR who couldn't really help at all other than to tell me that there must have been a mistake initially and I don't have any upgrade waiting, then told me to go to the nearest VF store which is a 1 hour drive for me.
I'm sure there should have been someone in NZ she could have transferred me to who could have got it sorted.
Since I don't want to drive 85km to the nearest VF store I guess I'll have to go the the local Telecom shop to see what's on offer there.
I don't mind VF or any company moving there call centre's offshore but it is vital that they are properly staffed by CSR's that know what they are doing. I think asking someone to drive 85km to find out if I have a $100 upgrade is silly and I'm confident if I had spoken to a NZ CSR they could have got it sorted over the phone or at least made a call on my behalf.