Been with XNET a month now and all WAS great, until the weekend. Around lunchtime on Sunday I lost internet and phone.
A quick look at the router (WAG54GP2) showed DSL light is on but internet light is off. I reboot lots of times and triple check settings but no help, so I ring helpdesk. The first guy said it could be a telecom problem so he logged it with them and said he would get back to me, but he didn’t so I rang back. The second guy said telecom was being slack and they didn’t do much at all so he logged it with telecom again, he also said he would ring me back but no one did. So I ring again, this time the 3rd guy was border line incompetent. He never said anything about what the last guys said, just went through his check list of settings (which I had been over twice before) and that was it, he basically said he didn’t know what was wrong and offered no help.
Now I am stuck with this problem, so I turned here. What could cause the internet light to be off and DSL light to be on? As I understand it the exchange is hook up fine as DSL is working, but I am not connected to XNET for some reason?-Shane
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