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Forums › One NZ (including Farmside) › [WXC/VFX] WxC tech support
sbiddle

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#22756 7-Jun-2008 11:24
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I have a question for Phil.

When I ring the 0800 support number it gives me some prerecorded tips on how to solve my problem. One of these is to "turn my router off and wait 10 seconds and turn it on again" (or words to that effect).

Every time I do this my phone dies and I have to ring back again again.

Can you tell me what I am doing wrong? Should this happen?

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scottjpalmer
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  #136177 7-Jun-2008 11:27
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Seeing as you are on a TCL cable connection and using a VFX phone then yes, this is the correct procedure and resulting action.

Ensure you keep following the above process exactly please Mr Biddle.



mushion22
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  #136178 7-Jun-2008 11:30
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VoIP Fail :/

coffeebaron
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  #136180 7-Jun-2008 11:37
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That would not happen if you brought your router from Biddle Router Corp.




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mushion22
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  #136186 7-Jun-2008 11:50
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Surely Biddle Telecommunications could offer an alternative solution?

freitasm
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#136188 7-Jun-2008 11:52
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What? Does VoIP uses the tubes?

That's the problems. All that gambling (1, 2) is clogging up the tubes!




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ajobbins
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  #136197 7-Jun-2008 12:34
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freitasm: What? Does VoIP uses the tubes?

That's the problems. All that gambling (1, 2) is clogging up the tubes!


Nah I blame Telecom staff with their free internet. Thats where the REAL problem with the tubes here lies.

 
 
 
 

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tonyhughes
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  #136210 7-Jun-2008 13:36
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No... whats really clogging up the tubes is taniwha hogging all the bandwidth to work remotely...







sbiddle

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  #136211 7-Jun-2008 13:39
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Come on guys we are getting off topic.

Every time I try and ring their helpdesk I keep getting cut off because Neil Waka tells me to turn off my router which then disconnects my call. h3lp me!

Niel
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  #136229 7-Jun-2008 15:19
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Simple, just do what everyon else does and don't follow the steps that the help desk tells you to do.  My wife does support for SolidWorks and she will tell you that everyone she helps agree that that is how you solve your problems (second to blaming the uselss software that you had to copy off a student and now can't get support for after spending hours installing it).




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maverick
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  #136257 7-Jun-2008 17:41
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Niel Waka has phoned me and asked that you package up everything that is remotely PC or IP based and return it from where it came from.....he had a message for you as well but I'm to much of nice guy to repear it....Tongue out


Point taken btw




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