My last vodafone CS interaction/prepay voicemail query

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richms

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#22805 9-Jun-2008 03:58

Got a missed call on my prepay and they left a message (voicemail has on it that they should text me if they want me to do anything or hangup without leaving a message, and it was an unknown number so I couldn't just call back)

So since I have no credit on that prepay sim, I called 021700700 on another phone and proceeded to put my 021 number in when asked, and it didnt work. So I called again, and same thing. So I thought it might be a touchtone problem, so I put a friends one in and it worked.

So I called 777 from prepaid phone. Press 0 when getting the crazy list of options and get someone from egypt (I assume)

Anyway.

First I was told the number is 707 to check. Which is great, except its not a vodafone phone so that doesn't work.

Then they say that I cant check it by putting my number in when I call. Which is strange because it worked 2 months ago.

Then they say they cant look at it because their system is down for an upgrade. Strange, it was down for an upgrade last time they couldn't help me with something. I guess they upgrade a lot.

They wouldn't take my details to get someone to call me back when its working.

So anyway, before I call tomorrow and get $....ty with them, is checking on 021700700 still supported on prepay connections?

Richard rich.ms

marmel

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#136594 9-Jun-2008 08:03

I spoke with someone at their call centre last week enquiring as to why my voice mail on my home phone hadn't been connected. He wanted me to call him back at the end of the day and seemed suprised when I suggested that he might give me a call or email when it was fixed. He then told me he would text me when this had been done. Never received any text or further communication from them. Voice mail was connected the following day though.

I received one of those customer satisfaction survey a few days later relating to the contact I had so I listed the problems I had encountered, not sure if anyone pays any attention to them though.

kasidis

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#136596 9-Jun-2008 08:36

I work in the VFNZ call centre and 6421700700 is still supported by prepay and also 707 when you do have credit,

you can also call into your voicemail from a different phone by just calling your number and pressing # when it clicks over

to voicemail then ur pin..

please be aware that we do have alot of new csr's within the call centers now and some may not be fully aware of our process's but they do have the resources to find and give correct information.

sbiddle

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#136602 9-Jun-2008 08:49

kasidis: I work in the VFNZ call centre and 6421700700 is still supported by prepay and also 707 when you do have credit,

you can also call into your voicemail from a different phone by just calling your number and pressing # when it clicks over

to voicemail then ur pin..

please be aware that we do have alot of new csr's within the call centers now and some may not be fully aware of our process's but they do have the resources to find and give correct information.

Just as a sidenote - I normally always check my voicemail by dialling my own number since I have lots of unused offpeak minutes. It means I'm using these rather than paying 20c per call so I actually save money! :-)

jmosen

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#136609 9-Jun-2008 09:11

I personally wish Vodafone with change the behaviour of pressing hash to clear your voicemail after you've called your own number.

With most voicemail systems I've used, pressing star allows you to enter your PIN, while hash will skip the greeting and allow you to start recording. I've often been tripped up pressing hash out of habit, to bypass the greeting.

Jonathan