[TelstraClear] I thought cable meant you got the speed that you payed for...

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] I thought cable meant you got the speed that you payed for...

fraseyboy

134 posts

Master Geek

#22861 10-Jun-2008 16:31

How come I'm not?

I'm paying for the 4mbps down 2mbps up cable service... The upload is ok but the download is nowhere near what I pay for!

Any reasons why its not up to par, or anything I can do to make it better?

Not the closest server to me (Christchurch) but I tried them all and its the one that gives me the best results.

sbiddle

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Biddle Corp

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#137070 10-Jun-2008 17:01

Running any of those speedtest.net tests to determine your speed is simply a waste of time as there are so many factors that can vary the speed, not least the fact that TCL don't peer inside NZ.

All speeds are "best effort" anyway and just because you have a 4Mbps connection does not mean you will always get 4Mbps or even that 4Mbps is possible to some sites.

Screeb

698 posts

Ultimate Geek

#137079 10-Jun-2008 17:13

Try downloading this (you don't have to download the whole thing of course): http://debian.paradise.net.nz/debian-cd/3.1r0/debian-31r0a-sparc-netinst.iso

You should get your full speed to that (I get 10mbit). If you still get <= 2mbit, contact TelstraClear.

eXDee

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#137089 10-Jun-2008 18:10

To check your max line speed download that with a downlod manager, split it into 10 parts similtaneous and it will max out your line speed.

fraseyboy

134 posts

Master Geek

#137369 11-Jun-2008 15:50

Screeb: Try downloading this (you don't have to download the whole thing of course): http://debian.paradise.net.nz/debian-cd/3.1r0/debian-31r0a-sparc-netinst.iso

You should get your full speed to that (I get 10mbit). If you still get <= 2mbit, contact TelstraClear.

I'm getting 2.5mbit tops on that... And even with a download manager I get around the same.

gehenna

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#137400 11-Jun-2008 16:50

Talk to TelstraClear as your Surfboard modem have been provisioned incorrectly. They will log on to it and find out the speed it is set to and change it to the correct speed straight away. Happened to me twice - on a 10Mbps connection I was getting 2Mbps. Called them and they saw that it was set to 2Mbps. Changed it and all was well. Had problems a few months later and the same thing had happened - god knows why it reverted. Easy fix though ... the worst part of the process is the wait time to get through to someone on the phone - try your cellphone first, i generally get through quickly when i use a cell.

fraseyboy

134 posts

Master Geek

#137406 11-Jun-2008 16:54

Hmm... There isn't anyway I can do it myself is there? It took over three months for telstra to put a cable down our driveway, I dont really feel like waiting more for this.

BarTender

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#137583 12-Jun-2008 11:50

fraseyboy: Hmm... There isn't anyway I can do it myself is there? It took over three months for telstra to put a cable down our driveway, I dont really feel like waiting more for this.

No, the Cable Modem is a black box that can't be modified without doing things that you shouldn't. Best to call TCL up during the day (on your mobile phone) and talk to a support person.

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tonyhughes

Hawkes Bay
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#137605 12-Jun-2008 12:57

Download speeds can be affected by many things, includng but not limited to:

Non-optimal settings in your network devices (routers, cards, clients), poor drivers, conflicting or poorly written/installed/maintained software.

Its also possible for the issues to be on the Telstra end, but you need to be aware that not every problem is economically resolveable, and that it could also be your end, not theirs.

Cheers,
Tony