Asking for my mobile number when calling 0800 support

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nate

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#22900 11-Jun-2008 17:46

Called Vodafone's 0800 support and it says they couldn't detect the mobile number I'm calling from, so I should enter it. I enter it, then go through to customer support where the first question they ask is "What's your mobile number?".

?????

What's the point Vodafone?

mikal

172 posts

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#137474 11-Jun-2008 20:27

you enter a vodafone number so vodafone knows its talking to a valid customer as to not clog up their phone lines.
you may be calling regarding another vodafone number other than the one you are calling from.

bmw15

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#137477 11-Jun-2008 20:44

Perhaps its used as a verification question to ensure they meet their obligations under the Privacy Act.

mckenndk

911 posts

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#137483 11-Jun-2008 21:04

I get the same here in the UK when calling t-mobile and also when I call the bank to talk to someone as well for some reason after putting in the card details and my pin.

Dion

paradoxsm

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#137504 11-Jun-2008 22:50

It's for the automatic service, if you then press "1,1" you will then just be asked for your PIN and not the whole lot.

cisconz

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#137572 12-Jun-2008 11:20

paradoxsm: It's for the automatic service, if you then press "1,1" you will then just be asked for your PIN and not the whole lot.

If I dial that i just get "Sorry that is not a valid vodafone number"

Hmmmm