I hate to ask this here, but I just got off the phone to support and the guy I spoke to wasn't that reassuring. (On a scale of things, I felt that I was boring him and didn't get much of an answer to the question "Should I wait for you to call or should I call back. If the latter, when?"
Anyhoo, I've been a Fusion customer for around 2 months I think. Pretty happy, and already reccoed a mate on to you.
However, in the time we have been on the service, we have experienced very low sync speeds, and continual drop-outs. The consitantly low sync speeds on two different modems points to a line issue. I think everyone agrees there.
You guys have had Telecom run some sort of Analysis 3 times now. The second time, I was told something along the lines of "You were plugged into an ADSL2 port and Telecom has put you into an ADSL1 port now". I noticed a great improvement in dropouts after this. The record still stands at just over 3 days. Sync speed did not change at all. (Pushing to get over 800k at the modem, any time of day)
Drop outs appear to have gotten worse this last month. a few a day usually. Bit of a pain obviously when the phone gets cut off mid chat.
What I was wanting to ask (after the unassuring chat with support) is if I can get a confirmation that Telecom is being put onto this for us. I'm not sure what their policy is on this, and whether they insist (to you) to run another of these analysis things for a fourth time, but just about everyone I have spoken to is guessing a line fault in the area. If I am correct, we are only 2.5kms from the Takapuna exchange.
Again, sorry for asking here. I've got nothing but good things to say about you fellas and I'm smart enough to work out that this isn't a fault at your end. It's just that your help on these forums has been fantistic since I signed up.
Let me know if you want me to PM my username. You've managed to find my account before without it.
Cheers
Aaron
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WorldxChange
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