Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


18 posts

Geek


Topic # 22959 13-Jun-2008 14:33
Send private message

So I kept reading about paperless billing - on my vf paper bill, online, in emails. i even went to vodafone.co.nz/onlinebill as instructed, but got the vodafone "page not found". Typical. (it works now).

So I followed instructions in vodafone's unhelpful help section, and it instructed me to log in, and look for paperless billing. nothing whatsoever related to that. anywhere on my login page. or my manage account page.

so i contact vf CS, and they tell me again, login and look for "view bill online", admitting that being told to look for paperless billing is misleading, they said they would pass it on to the web people.

So I follow this second set of instructions. having already searched the My Vodafone page several times I knew I wasn't going to find anything new but i did it anyway. and of course found nothing. I emailed them back with a screenshot of my page.

I got a reply basically saying "that's weird", and sent me a screenshot of THIER screen showing me how it's supposed to look (interesting to see the CS screen). Also saying they will contact IT about it.

Can anyone explain why this would happen? They get one screen, I get another. The options are just NOT THERE for me. I tried it in Firefox in OSX and XP, in Safari too.
Anyone else have this same problem?

Create new topic
1586 posts

Uber Geek
+1 received by user: 258

Subscriber

  Reply # 137826 13-Jun-2008 14:52
Send private message

It may happen because you are not using IE (unlikely but a possibility)

it could also be a permission problem at their end with your account

Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 137828 13-Jun-2008 15:09
Send private message

Now you mention it, a couple of years ago I had an exchange with someone at Vodafone - they were trying to direct me to a page on the site with contact details for a specific team (using their search option).. to both his and my suprise, when entering the same keyword we both got different result sets.

Perhaps internal Vodafone staff do have a different set of information they can access?




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.