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191 posts

Master Geek
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Topic # 22978 13-Jun-2008 23:53
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Hi:

I'm having some issues calling a Singapore number on my VFX/Fusion connection.

When I tried dialing 0065xxxxxxxx (int'l access code + Singapore country code of 65 + phone number), I don't hear any ringing tone, even after a long while.

My VFX connection is fine as I can call anywhere here in NZ.

It's about midnight now and obviously the helpdesk is closed.  Just wondering if anyone having any success calling Singapore, or any other international destination at present?

Thanks.


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3594 posts

Uber Geek
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WorldxChange

  Reply # 137937 14-Jun-2008 09:28
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There was an issue with a carrier , all should be fine for ringing now.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



191 posts

Master Geek
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  Reply # 139811 22-Jun-2008 22:43
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Hi Maverick:

It looks like the problem has resurfaced on-and-off a couple of times the last few days.  Last time it happened to me was about 1 hour ago - I hung up and tried redialing and it seemed to work.

I've checked out the forums, and it seems similar to the issues reported here http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=22590.

Im wondering are you guys having heaps of issues with your international carrier?  It i very frustrating whe you try and call overseas and find the call doesn't connect through - and it make it worst when I usually only call Singapore at night after your suport desk hours...!  Also, I've noticed that I've been charged for those failed calls to everytime when I make a call and it doesn't go through I've got to call up your helpdesk and get them to remove the charge for the call it's very time consuming. 

Anyone facing same or similar issues?

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  Reply # 140320 24-Jun-2008 21:42
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At least on a landline you can always dial 059 or 0161 to try to get thru, sadly it seems when you move your line to another carrier they have no obligations to let you use other toll providers like telecom have to.

Perhaps pick up a calling card from the dairy to use when your prefered toll carrier is having issues?




Richard rich.ms



191 posts

Master Geek
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  Reply # 140323 24-Jun-2008 21:53
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richms: At least on a landline you can always dial 059 or 0161 to try to get thru, sadly it seems when you move your line to another carrier they have no obligations to let you use other toll providers like telecom have to.

Perhaps pick up a calling card from the dairy to use when your prefered toll carrier is having issues?


Well yeah sadly 059 and 0161 will not work as I'm with Xnet Fusion - prior to moving to nDSL/Fusion I was with Telecom and used their 0161 service quite a bit for toll calls. 

Anyway, I've also signed up for 2talk and have it setup on the 2nd line on my SPA2102 -guess I'll resort to using that when Xnet fails.

Cheers!

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WorldxChange

  Reply # 140360 25-Jun-2008 06:01
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Can you send me the details of the cails and I will take a look at the carrier that we are using, generally if it's effects only certain numbers or countries then it will be the downstream carrier we use for termination, these change frequently actually so best bet is to log a fault when you can so the helpdesk people can push it through our carrier fault desk.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



191 posts

Master Geek
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  Reply # 140420 25-Jun-2008 12:19
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Hi Phil:

I've just sent you a PM on the details of the calls.

Thanks.

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