I am new here and found geekzone after searching / trying to find the correct settings for Xnet /PPPoA settings / modem settings / PAP2t settings ect. I tried calling the help desk/customer service , which they just told me that i had to talk to tech help and all they told me was to talk to the store I bought the modem from and get a new one.
I was hoping that I could get some technical help here, as they can't seem to help me over the phone and i seem to be having some major issues.
I was a Xnet Broadband customer with the Flood Plan and a data cap. Recently I changed to Fusion with the Torrent Usage Plan.
The first few days were excellent and everything worked fine , broadband/net/downloads at least.
But for the past few days it's been horrible , I can't download at night at all (during the off peak period). For the past four days or so it has downloaded nothing. The last night that it did work , it disconnected from 2.9M and reconnected at 512K , it seems now that I am grateful that it was connected at all.
Today it's been disconnected every hour or so , the PAP2t seems to constantly say 'Can't connect to login server. The only time it ever will is if I restart the modem ( Linksys AG300). Since the previous Monday only two calls have gotten through (other than when I asked someone to call to test the line) . If the modem disconnects the pap2t never seems to connect again, unless i restart the modem.
I had serched the forum to see if I could find any answers. I did find one post that i thought would be promising, but unfortunately the problems haven't gone away.
The post had said to find ALG on the modem and turn Sip (5060) off then forward ports 5060-5062 , 8060-8062 and 35384 - 37384 ... also to set the PPPoA settings on the modem to 'Keep Alive' instead of Connect on demand. So i did all of that , but nothing seemed to change.
Ever since I've swithed to Fusion , it seems like I don't have much service at all , the phone hardly ever works , unless i reboot the modem. And the longest I've seen the PAP2t connected for was at most 2 hours. I can't really seem to download much of anything anymore and even surfing the web today has been a bit difficult. I did try downloading something a few minutes ago , and it cut off after a minute of downloading.
Anyways, things have been a bit frustrating lately, and I am hoping that someone out there can shed some light on what the problem is. Any help would be greatly appreciated :)