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3 posts

Wannabe Geek


Topic # 23010 15-Jun-2008 13:17
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Hello,

  I am new here and found geekzone after searching / trying to find the correct settings for Xnet /PPPoA settings / modem settings / PAP2t settings ect. I tried calling the help desk/customer service , which they just told me that i had to talk to tech help and all they told me was to talk to the store I bought the modem from and get a new one.

  I was hoping that I could get some technical help here, as they can't seem to help me over the phone and i seem to be having some major issues.

I was a Xnet Broadband customer with the Flood Plan and a data cap. Recently I changed to Fusion with the Torrent Usage Plan.

The first few days were excellent and everything worked fine , broadband/net/downloads at least.

But for the past few days it's been horrible , I can't download at night at all (during the off peak period). For the past four days or so it has downloaded nothing. The last night that it did work , it disconnected from 2.9M and reconnected at 512K , it seems now that I am grateful that it was connected at all.

Today it's been disconnected every hour or so , the PAP2t seems to constantly say 'Can't connect to login server. The only time it ever will is if I restart the modem ( Linksys AG300). Since the previous Monday only two calls have gotten through (other than when I asked someone to call to test the line) . If the modem disconnects the pap2t never seems to connect again, unless i restart the modem.

I had serched the forum to see if I could find any answers. I did find one post that i thought would be promising, but unfortunately the problems haven't gone away.

  The post had said to find ALG on the modem and turn Sip (5060) off then forward ports 5060-5062 , 8060-8062 and 35384 - 37384 ... also to set the PPPoA settings on the modem to 'Keep Alive' instead of Connect on demand. So i did all of that , but nothing seemed to change.

Ever since I've swithed to Fusion , it seems like I don't have much service at all , the phone hardly ever works , unless i reboot the modem. And the longest I've seen the PAP2t connected for was at most 2 hours. I can't really seem to download much of anything anymore and even surfing the web today has been a bit difficult. I did try downloading something a few minutes ago , and it cut off after a minute of downloading.

  Anyways, things have been a bit frustrating lately, and I am hoping that someone out there can shed some light on what the problem is. Any help would  be greatly appreciated :)

Thank You,
Chris

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  Reply # 138207 15-Jun-2008 17:19
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Try a different modem, perhaps borrowed from a friend.




You can never have enough Volvos!


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  Reply # 138240 15-Jun-2008 19:56
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Looks like DSL issues. Get that fixed, then your VFX on the PAP2T will be fine. As suggested you can try a different ADSL router, but get a fault logged anyway for your DSL dropping out often.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 
 




3 posts

Wannabe Geek


  Reply # 138562 16-Jun-2008 21:23
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Hi guys,

  Thanks for your replies. Last night I tried a different modem that i borrowed. It was a Speedtouch 660 ... or something similar , i can't remember exactly ... but i think that was it.

  Anyways , everything seemed to work fine , i downloaded throughout the night and it was connected most of the night From ~9pm to about 5Am where it did disconnect but according to the logs it reconnected in about a minute , although at a lower speed : from 2.2M to abou 700k.

  So all that seemed to work well , but i couldn't test the PAP2t , it wouldn't connect to the server and when i tried to access it from the computer it just wouldn't go there. Anyways I wasn't exactly sure how to configure this modem (Speedtouch) to open a range of ports , it was a bit different than what i am used to.

 Now I am back on my AG300 ... and from what i was told the phone hasn't been up at all throughout the day ... and it's been a bit difficult for me just to reply to this ...

I am curious though , Does anyone else out there use a Linksys AG300? And if so , Do you have any issues with it and Xnet / VFX? or does it work just fine? Also if it does work for you , are there any settings I should know about to get it to work right?

  Also , it does seem that the Dsl connection is up a good bit , it seems more that it cannot connect to the PPPoA server. Or at least that's what is says on the stats.

  Just one more :) , Is it worth replacing the AG300 with another one , or would it be better to go with a different model/brand?

Thank You,
Chris

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  Reply # 138563 16-Jun-2008 21:38
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betel:   Just one more :) , Is it worth replacing the AG300 with another one , or would it be better to go with a different model/brand?

Thank You,
Chris

A Dynalink RTA1320 is a good option too, seems to stand up under most line conditions quite well. However, it doesn't matter what brand model of router you use, if there is a DSL issue, then you will still have varying degrees of issues.
Also worth checking out is a DrayTek Vigor 110 which is rumoured to be coming here soon:
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=22354




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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