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915 posts

Ultimate Geek
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Topic # 23011 15-Jun-2008 13:37
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Hello

I wonder if anyone can advise what is the best online process for making a formal complaint. I see 'contact us' via the website but no online or email address to lodge a complaint.

I am finding this out on behalf of Deaf friend, calling is not an option. I did call on his behalf but got nowhere so he wants to send an email.

Cheers




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2483 posts

Uber Geek
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  Reply # 138164 15-Jun-2008 13:52
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You have to use this online form to contact them.

But don't rely on this - they take ages to respond (they used to be able to respond within 2 working days, but ever since ihug got under the Vodafone banner, it took 1 1/2 working weeks to be able to respond!)




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915 posts

Ultimate Geek
+1 received by user: 71


  Reply # 138166 15-Jun-2008 14:08
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Thanks for that. I will give it a try but if anyone knows of another way by all means post details.




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