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Amanzi
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Topic # 23040 16-Jun-2008 11:33
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I'm thinking of ditching my Telstra triple package and move to a different ISP for internet and phone, and Freeview for TV. Xnet seem to have good packages and their VOIP features look good too. But I'm hesitant in moving to VOIP over ADSL as I'm not convinced it would be reliable or not. Xnet also offer a Fibre package which looks good, but I'm not sure if it works in my area (Strathmore, next to the airport in Wellington.)

So am looking for feedback from existing Xnet customers using VOIP over ADSL, and also want to know if anyone is using the Fibre service? 30/6 mbps speed looks good to me for $99 per month plus traffic.

I just tried to call the sales department and waited on hold for 5 minutes while listening to Guns n Roses played too loud! So first experience not too good...

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Master Geek


  Reply # 138333 16-Jun-2008 12:01
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Have been with Xnet for about 4 months now and it has had its ups and downs.

Ups:

Great Customer Service
Great speeds to local content (Was downloading of gameplanet at 1.5 MB/s last night (around 7pm). Xnet now gets local (free) traffic to gameplanet servers
Reliable (have had very minimal downtime, on Mount Albert Exchange)
Since we get a sync speed of around 16mbit/s our VOIP is fine, but yes there are (or seem to be) some dropped packets from time to time. I think if you are not going to use the phone heaps it should be fine.

Downs:

International Speed has been slow in the past, but I believe it has been fine now. I do not use international bandwidth to hard out but I say is around 400kB/s so not to bad at all.
Lostsign up sheet and was slow to sign up as the phone line had never been used before, but understandable.

Edit:

I think FTTH is only available if you are in a new sub divisions. Xnet uses Chorus/Telecom's Fibre (I believe) and they have only be laying it in new sub divisions. So sorry none of that in Strathmore Frown

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Master Geek


  Reply # 138338 16-Jun-2008 12:06
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there is a similar thread located here

hope that helpsWink



Amanzi
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  Reply # 138339 16-Jun-2008 12:15
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Thanks for the responses so far. I've sent Xnet an email about the Fibre but it's not looking good according to the comment above. Also, the poor international speed will be a show stopper for me - I download a lot (20GB plus) internationally each month and can easily get 1MB/s any time of day on my current Telstra connection...

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  Reply # 138341 16-Jun-2008 12:37
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I am one of the first to get Xnet fusion once they made it available back in January this year and to this end I can honestly say I am very happy with the service. It has been very reliable but as we know that if there is a powercut, unless you have an UPS or alternative power source that you will lose both internet and phone service and in saying that we dont get very many powercuts.

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  Reply # 138344 16-Jun-2008 12:42
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Why do you weant to dump TCL? Even with the upcoming $10 price increase their 10Mbps/20GB + the VFX VoIP service still works out a $1 or so cheaper than a Naked DSL WxC offering.

VoIP over TCL is rock solid, over ADSL it still can be a bit erratic.

The fibre offering is for new subdivisions that have fibre installed - ie the new ones under way in Auckland. It is not available to customers elsewhere.






Amanzi
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  Reply # 138354 16-Jun-2008 13:09
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sbiddle:

Why do you weant to dump TCL? Even with the upcoming $10 price increase their 10Mbps/20GB + the VFX VoIP service still works out a $1 or so cheaper than a Naked DSL WxC offering.

VoIP over TCL is rock solid, over ADSL it still can be a bit erratic.

The fibre offering is for new subdivisions that have fibre installed - ie the new ones under way in Auckland. It is not available to customers elsewhere.

That's a good point Steve, I guess my line of thinking was that it would be easier just to stick with one provider for internet and phone. But I would need to stay on the 40GB plan with Telstra and that still costs $99 per month. Need to give this some more thought...


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