Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


45 posts


#23127 19-Jun-2008 09:34
Send private message

I've been in contact with Vodafone customer support many times, but still no result.

I'm now in London, UK, arrived here on June 7.

Here's a brief history:

- Before leaving NZ I had a Get70 plan, and a Free2call 0800 number, with the 75 minute plan (19.50+gst per month)

- Approx 2 months before I flow out of NZ (March), I talked to Vodafone, and they said I could easily keep get70 plan (so I keep my number), and I can change free2call number to a casual plan (so i can keep number), and most importantly they could block all incoming calls to 0800 number.

Now, the week before we fly out of Auckland (19-23 May), I called Vodafone THREE times, talking to THREE different customer support people.
- first person said no problem, switch to free2call casual, and will put block
- day later, calls were not being blocked. So called again, second person said they will look into it.
... still no luck, calls were not being blocked.

Then, while at Auckland Airport (waiting for international flight), I called AGAIN.
This time they said it will be done, and they would call me back at 12pm (I had to board my flight at 1pm).

Guess what, I received no call... and before going to board, I tried calling my 0800 number from a payphone...
It still worked!!! :(

So I left it for now, as we were going to Thailand for 2 weeks, with vodafone roaming.

While in Thailand, I received some 0800 calls (as I'm roaming).
Thus, costing me money!!!! That I shouldn't have even be charged, as I wanted them blocked.

While in Thailand at an internet cafe, I sent an email support request to Vodafone, on May 28.
I gave all my details, and asked for the calls to blocked finally.

2 weeks later, I had yet to hear from Vodafone.

I was now in London, so on June 11 I went on the internet again, logged into the Vodafone MyHelp system (to my original request on May 28), and put in another update asking for a solution.

Well another week has passed since June 11, and still no response from Vodafone.

I have just logged into My Vodafone, and checked my call usage for the 0800 number.
Just since June 4, I have received 6 calls to the 0800 number, each time COSTING ME 39cents +GST per minute (for free2call charges), and no doubt roaming charges.

I am now on a monthly O2 sim plan over in the UK, so I only check my NZ Vodafone SIM once per week for any TXT messages received.

If only Vodafone were as half decent as O2 over here. I only pay 15quid per month, and get 200 anytime minutes to ANY number, plus 400 TXT messages, and unlimited anytime O2 to O2 calls. Plus unlimited web browsing on my phone (HTC TyTN II) for only 1quid per day.
Not to mention they answer customer calls within seconds.

Anyway, if anyone reading this can help me, or works for Vodafone, can you please PM me and get this sorted for me.
All I wanted was to have all calls blocked to my 0800 number, solely because I'm away, and I wanted to keep my number.

Is Vodafone going to refund me for all the calls that have rung my phone (going to voicemail) over the past 2-3 weeks?

Sorry, rant over...

Nice weather over here by way, the co-pilot live works great on the TyTN II, and been rather handy.


Create new topic
Hawkes Bay
8476 posts

Uber Geek

Retired Mod
Lifetime subscriber

  #139124 19-Jun-2008 09:42
Send private message

You may indeed recieve some help, but my suggestion is to escalate your problem through Vodafones advertised support channels (check their website). This forum will not guarantee a response for you, as its simply a chat area that some Vodafone employees visit sometimes.


Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

45 posts


  #139125 19-Jun-2008 09:46
Send private message

tonyhughes: You may indeed recieve some help, but my suggestion is to escalate your problem through Vodafones advertised support channels (check their website). This forum will not guarantee a response for you, as its simply a chat area that some Vodafone employees visit sometimes.

Hi Tony,
When I was in NZ I did contact Vodafone on 777.

And when in Thailand and here in London, I visited the Vodafone website help/support page, and contacted them.
I sent 2 requests via their "My Help" system, which is part of the Vodafone website.

The only other way I can get in touch with them from London is to call...
And I don't think I should have to fork out to pay for an international call to Vodafone, when the problem should have been fixed by now, and I have also followed their suggestion of emailing them.

... unless of course Vodafone will accept an international collect call??

BDFL - Memuneh
76779 posts

Uber Geek

ID Verified
Lifetime subscriber

#139127 19-Jun-2008 09:59
Send private message

I know it won't help much but...

There's a reason why people I talk to in general agree Vodafone provides a poor customer experience. It's not all about the funky handsets these days.

As Tony says someone may contact you from here, but it's not an "official" thing. It may take time.

Keep calling them. Ask for a case number and call again later with the case number.

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze


freitasm on Keybase | My technology disclosure







19282 posts

Uber Geek
Inactive user

  #139134 19-Jun-2008 10:40
Send private message

Please pm me the details the free2call number and account pin if you are happy to do this and i will sort it out for you later today or first thing tomorrow morning nz time. The 0800 needs to be blocked on IN. I cant do this today as i am on a 4 day course that finishes today. Thanks john


45 posts


  #139282 20-Jun-2008 00:42
Send private message

Thanks John, but its now fixed :)

Maybe its just coincidence, but within 6 hours of posting this topic, a Vodafone Customer Services have replied to my email support enquiry from over a week ago, and have now fixed the problem, and will look at reversing the roaming charges.

Finally its now fixed, and I'll stop receiving these 0800 calls while overseas...
Thanks to anyone at Vodafone who may have seen this topic and helped resolve the problem.


44 posts


  #139358 20-Jun-2008 11:57

Thats good to hear that your problem is now fixed......however I suspect that it may have just been a on this post there is no account details or mob. number so anyone from Voda who would have seen this wouldn't know how to look up your info....I think.
On the topic of Vodafone customer service, I 'mystery shopped' them the other day on the phone regarding possible porting my number to them from Telecom. The rep told me that I would have to 'contact Telecom and get them to release my number' (which implies disconnecting it) and then to ring them back and they could go from there! This is hopeless, as a) you have to have an active number to port and b) you never have to contact your service provider if you dont want to.

3 posts

Wannabe Geek

  #140155 24-Jun-2008 12:46
Send private message

Continuing the topic of Vodafone customer service: it's a black hole. We've been with IHUG for over a decade, but noticed a marked deterioration in support quality and turnaround since Vodafone came along. And for six months I've been trying repeatedly by email (my preferred medium) to arrange a business line transfer from another provider. I even gave them a phone number to call if they preferred to do it that way.

Zip response. Apparently, their support staff can no longer read.

Create new topic

News and reviews »

InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31

Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54

Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18

GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14

Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51

Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00

D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02

Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50

More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45

Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30

Amazon Echo Pop Review
Posted 8-Jan-2024 14:22

Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26

Year in Search: What Kiwis Searched for in 2023
Posted 12-Dec-2023 08:18

New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00

Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

GoodSync is the easiest file sync and backup for Windows and Mac