I've been in contact with Vodafone customer support many times, but still no result.
I'm now in London, UK, arrived here on June 7.
Here's a brief history:
- Before leaving NZ I had a Get70 plan, and a Free2call 0800 number, with the 75 minute plan (19.50+gst per month)
- Approx 2 months before I flow out of NZ (March), I talked to Vodafone, and they said I could easily keep get70 plan (so I keep my number), and I can change free2call number to a casual plan (so i can keep number), and most importantly they could block all incoming calls to 0800 number.
Now, the week before we fly out of Auckland (19-23 May), I called Vodafone THREE times, talking to THREE different customer support people.
- first person said no problem, switch to free2call casual, and will put block
- day later, calls were not being blocked. So called again, second person said they will look into it.
... still no luck, calls were not being blocked.
Then, while at Auckland Airport (waiting for international flight), I called AGAIN.
This time they said it will be done, and they would call me back at 12pm (I had to board my flight at 1pm).
Guess what, I received no call... and before going to board, I tried calling my 0800 number from a payphone...
It still worked!!! :(
So I left it for now, as we were going to Thailand for 2 weeks, with vodafone roaming.
While in Thailand, I received some 0800 calls (as I'm roaming).
Thus, costing me money!!!! That I shouldn't have even be charged, as I wanted them blocked.
While in Thailand at an internet cafe, I sent an email support request to Vodafone, on May 28.
I gave all my details, and asked for the calls to blocked finally.
2 weeks later, I had yet to hear from Vodafone.
I was now in London, so on June 11 I went on the internet again, logged into the Vodafone MyHelp system (to my original request on May 28), and put in another update asking for a solution.
Well another week has passed since June 11, and still no response from Vodafone.
I have just logged into My Vodafone, and checked my call usage for the 0800 number.
Just since June 4, I have received 6 calls to the 0800 number, each time COSTING ME 39cents +GST per minute (for free2call charges), and no doubt roaming charges.
I am now on a monthly O2 sim plan over in the UK, so I only check my NZ Vodafone SIM once per week for any TXT messages received.
If only Vodafone were as half decent as O2 over here. I only pay 15quid per month, and get 200 anytime minutes to ANY number, plus 400 TXT messages, and unlimited anytime O2 to O2 calls. Plus unlimited web browsing on my phone (HTC TyTN II) for only 1quid per day.
Not to mention they answer customer calls within seconds.
Anyway, if anyone reading this can help me, or works for Vodafone, can you please PM me and get this sorted for me.
All I wanted was to have all calls blocked to my 0800 number, solely because I'm away, and I wanted to keep my number.
Is Vodafone going to refund me for all the calls that have rung my phone (going to voicemail) over the past 2-3 weeks?
AS THIS SHOULD HAVE BEEN FIXED 3 WEEKS AGO.
Sorry, rant over...
Nice weather over here by way, the co-pilot live works great on the TyTN II, and been rather handy.